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  • For Infrastructure & Operations Professionals

    Report

    Report Change Management: Let's Get Back To Basics

    Continuous Improvement: The Modern Service Delivery Playbook
    May 25, 2017 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook For 2017 And 2018: Mostly Sunny, With Clouds And Chance Of Rain

    Expect 4.8% To 5.2% Growth, With Cloud And The BT Agenda Driving Accelerated Rates In Software And Consulting Services
    May 8, 2017 | Andrew Bartels

    CIOs and other tech decision makers face a positive economic environment, but an uncertain political environment in 2017 and 2018. Growing consumer spending and business investment will keep CIOs...

  • For CIO Professionals

    Report

    Report 2017 Tech Budget Benchmarks

    Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It
    March 28, 2017 | Andrew Bartels

    CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of IoT Management

    Bet On Emerging Ecosystems To Help Smooth Business Integration
    February 16, 2017 | Christopher Voce, Michele Pelino

    Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...

  • For CIO Professionals

    Report

    Report US Government Sector Tech Spending Trends, 2017 To 2018

    Government CIOs Must Find Ways To Increase BT Spend Amid Tight Budgets
    February 8, 2017 | Andrew Bartels, Rick Parrish

    US federal, state, and local government CIOs are caught in a bind. The age of the customer is as real to them as it is to public companies. Government CIOs need to make investments in analytics,...

  • For CIO Professionals

    Report

    Report The Global Tech Market Outlook For 2017 To 2018

    3% To 4% Growth As Forces Of Disruption Battle With Forces Of Continuity
    January 9, 2017 | Andrew Bartels, Nate Meneer

    2016 was a year of disruptions, both in the political world (Brexit, Trump's election) and in the technology world (cloud, artificial intelligence). CIOs will deal with those disruptions in 2017...

  • For Infrastructure & Operations Professionals

    Report

    Report BT Analytics Helps You Win In The Age Of The Customer

    The Revolution In Technology Monitoring And Management
    December 16, 2016 | Milan Hanson

    The age of the customer and customer obsession present infrastructure and operations (I&O) pros with the twin challenges of growing technology complexity and a drastically altered customer focus....

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve The Value Proposition Of The Systems Administrator

    Organization: The Infrastructure Transformation Playbook
    December 8, 2016 | Chris Gardner

    Computer operators from the early days of computing no longer exist. The same fate will befall present-day infrastructure and operations (I&O) administrators who myopically focus on individual...

  • For CIO Professionals

    Report

    Report 2017 US Tech Budgets: The Post-Election Outlook

    The US Tech Market Will Grow 4.3% In 2017
    December 7, 2016 | Andrew Bartels

    CIOs and their business partners prepare their tech budget plans based on their own business' strategy and requirements. In this updated US tech market forecast, we provide our post-election...

  • For Infrastructure & Operations Professionals

    Report

    Report Justify Your Hybrid Cloud Future With A Solid Business Case

    Business Case: The Cloud Computing Playbook
    November 28, 2016 | Sophia I. Vargas, Dave Bartoletti

    Some infrastructure and operations (I&O) leaders and others have overzealous expectations of cloud's impact on costs, with many thinking cloud is always cheaper, faster, and easier. Under the right...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Technology Business Management Solutions

    Customer-Obsessed Firms Must Manage Tech-Based Customer Value
    October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

  • For CIO Professionals

    Report

    Report 2016 To 2017 Latin American Tech Market Update

    Troubles Will Keep Tech Spending Down, Despite Rising Demand For Mobile And Cloud
    October 20, 2016 | Andrew Bartels

    The good times that CIOs and tech vendors in Brazil and other Latin American markets enjoyed in the first half of the decade have come crashing to an end. With these slowdowns lasting into 2017,...

  • For CIO Professionals

    Report

    Report 2017 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

    Steady US Economic Growth And The BT Agenda Will Drive 5% Tech Market Growth In 2017
    October 17, 2016 | Andrew Bartels

    CIOs and their business partners prepare their tech budget plans based on their own businesses' strategy and requirements. Still, it can be useful to look at what other firms are doing, especially...

  • For CIO Professionals

    Report

    Report The Midyear Global Tech Market Outlook For 2016 To 2017

    Slowing Economies And Cloud Constrict Tech Market Growth
    September 16, 2016 | Andrew Bartels

    CIOs in the middle of 2016 are facing the pull from their business partners to invest in new mobile, cloud, and analytical technologies to help their businesses grow and the push from CEOs and CFOs...

  • For CIO Professionals

    Report

    Report Forrester's Tech Management Balanced Scorecard

    Performance Management: The Business Technology Agenda Playbook
    September 15, 2016 | Martha Bennett, Bobby Cameron

    Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. In 2014, we updated...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Software-Defined Data Centers

    The SDDC Is Still A Work In Progress, But Progress Is Swift
    September 1, 2016 | Robert Stroud, Richard Fichera

    To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictive Analytics Can Liberate I&O Pros From The Tyranny Of Firefighting

    I&O Transitions From Reactive Mode To Customer Obsession
    July 27, 2016 | Milan Hanson, Mike Gualtieri

    The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Infrastructure Transformation With Service Design

    Executive Overview: The Infrastructure Transformation Playbook
    July 15, 2016 | Glenn O'Donnell

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O...

  • For CIO Professionals

    Report

    Report European Tech Market Outlook For 2016 To 2017

    Brexit And Sluggish Economies Will Lead To Stagnant Tech Demand
    July 13, 2016 | Andrew Bartels, Charlotte Wang

    After a surprisingly strong 2015 European tech market, CIOs in European countries need to prepare for a much more difficult 2016 and 2017. Despite the European Central Bank's stimulus and stronger...

  • For Infrastructure & Operations Professionals

    Report

    Report Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

    Continuous Improvement: The Infrastructure Playbook For 2016
    July 6, 2016 | Naveen Chhabra

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of the business...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Unified Device Management Isn't Here Yet

    EMM Tools Can't Do It All, So For Now, You Still Need PC Management Tools
    May 16, 2016 | Christian Kane, David K. Johnson

    Many workers use PCs as their primary devices, but mobile devices are becoming just as critical to them as mobile gains more capabilities and access to corporate data. This means that employees...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: BT Infrastructure, Q2 2016

    Road Map: The Infrastructure Transformation Playbook
    May 9, 2016 | Andre Kindness, Robert Stroud

    Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook For 2016 And 2017: Cloud And Business Caution Will Slow Growth

    Cloud Reaches A Tipping Point In US Tech Budgets, Rippling Through All Categories
    May 6, 2016 | Andrew Bartels

    CIOs and other tech decision-makers will have to navigate conflicting positive and negative forces on their firms' tech spending in 2016 and 2017. On one hand, adoption of cloud is spreading to the...

  • For Infrastructure & Operations Professionals

    Report

    Report Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey

    Performance Management: The I&O Transformation Playbook

    Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

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