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  • For Analyst Relations Professionals

    Report

    Report Blaze A New Path To Successful AR

    Road Map: The Industry Analyst Relations Playbook
    August 3, 2017 | Kevin Lucas

    It's one thing to know how to plan an analyst relations (AR) program in theory, but it's another to do so in an unfamiliar company with unfamiliar colleagues, all of whom may have different...

  • For Enterprise Architecture Professionals

    Report

    Report Strategic Portfolio Management Is Agile

    Vision: The Strategic Portfolio Management Playbook
    July 14, 2017 | Margo Visitacion

    Agility is now a prerequisite for firms to continuously execute on their digital strategy. Enterprise architecture (EA) professionals and portfolio managers must support their business partners to...

  • For Enterprise Architecture Professionals

    Report

    Report Portfolio Ecosystems Continue To Evolve

    Landscape: The Strategic Portfolio Management Playbook
    July 13, 2017 | Margo Visitacion

    The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments...

  • For Customer Experience Professionals

    Report

    Report Five Ways Service Providers Help Improve Customer Experience Management

    How CX Professionals Can Successfully Leverage Their Business' Outsourced CX Projects
    September 14, 2016 | TJ Keitt

    Businesses depend on consultancies, agencies, and tech services firms to design, develop, and deliver customer experiences. These interactions, irrespective of length or scope, should leave...

  • For Enterprise Architecture Professionals

    Report

    Report Increase Your Value: Become The Modern, Agile PMO

    Organization: The Strategic Portfolio Management Playbook
    August 26, 2016 | Margo Visitacion

    Responding to the demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. Unfortunately, when these digital initiatives scale, the lack of...

  • For Enterprise Architecture Professionals

    Report

    Report BT Portfolio Management Best Practices Support Agile Delivery

    Processes: The Strategic Portfolio Management Playbook
    June 9, 2016 | Margo Visitacion

    As companies prepare for 2017, improving customer experience joins revenue growth and cost reduction as one of their top three priorities. Markets are changing far too quickly for strategic...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Assemble The Right Digital Money Management Team

    Organization: The Digital Money Management Playbook
    January 4, 2016 | Aurelie L'Hostis

    As digital money management evolves from being a feature of digital banking and wealth management to the core functionality of many mobile and online services, digital business strategy executives...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: The Next Step In The Evolving BT Toolbox

    Recent Acquisitions Further Integrate Architecture And PPM For Greater Planning Agility
    June 22, 2015 | Margo Visitacion

    Recent acquisitions of enterprise architecture management (EAM) solutions by project portfolio management (PPM) vendors Changepoint and Planview demonstrate a significant shift in realizing...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Portfolio Management For The BT Agenda, Q1 2015

    The Nine Providers That Matter Most And How They Stack Up
    March 18, 2015 | Margo Visitacion, Gordon Barnett

    In the age of the customer, business and technology partners must have unparalleled visibility into strategic and execution plans in order to direct critical resources on the initiatives needed to...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Portfolio Management For The Tech Management Agenda, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up
    March 18, 2015 | Margo Visitacion, Gordon Barnett

    In Forrester's 45-criteria evaluation of portfolio management for tech management vendors, we identified the 10 most significant software providers — CA Technologies, Changepoint, Clarizen,...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: Strategic Planning Solutions Emerge As Critical Tools In Corporate Toolboxes

    EA And PPM Markets Extend Capabilities To Create A New Market Segment
    February 24, 2015 | Gordon Barnett, Margo Visitacion

    Designing and executing on customer-focused strategy requires firms to shift from annual, budget-based planning to continuous, value-based planning. The demand for greater strategic planning...

  • For CIO Professionals

    Report

    Report Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

    The US Digital Services Playbook Series

    In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience,...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Changepoint's Acquisition Of Daptiv Blurs The Line Between PPM And PSA

    Combination Brings Agility But Time-To-Market Is Critical
    September 22, 2014 | Margo Visitacion

    On August 21, 2014, Changepoint, a longtime leader in the professional services automation (PSA) and business-focused project portfolio management (PPM) vendor markets, announced it acquired...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Planview Acquires Projectplace To Connect Strategy With Work Execution

    Adding Work Management Is A Big Step In Connecting The Dots
    September 17, 2014 | Margo Visitacion

    Planview took a big step toward in connecting the dots between strategic planning and execution when it announced its plan to acquire Projectplace on August 13, 2014. Planview's project portfolio...

  • For CIO Professionals

    Report

    Report CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

    The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

  • For Enterprise Architecture Professionals

    Report

    Report PMOs In The Age Of The Customer

    Designing The Strategy That Gets You There
    May 28, 2014 | Margo Visitacion

    Internally facing project management offices (PMOs) that support technology management can easily lose sight of the fact that they play a critical role in delivering products and services to their...

  • For CIO Professionals

    Report

    Report Case Study: How The Council Of Europe Solved Its Portfolio Management Problem

    Light-Touch Discipline Yields New Visibility And Insight
    May 23, 2014 | Rob Koplowitz, John R. Rymer

    The Council of Europe's mission is to address pressing pan-continental political (e.g., democracy and rule of law) and human rights issues. Despite the importance of this work, the council faces...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Venture Capital Inflow To PPM Vendors Indicates Market Growth

    New Investment Means New Opportunities For Companies To Bring Visibility To Planning And Execution
    March 19, 2014 | Margo Visitacion, Alex Cullen

    In 2013 and 2014, three project portfolio management (PPM) vendors, Planview, AtTask, and Changepoint, as well as task management (TM) vendor Wrike announced they were taking on investment from...

  • For Application Development & Delivery Professionals

    Report

    Report From Strategy To Execution: Assessing PMO Capabilities In The Age Of The Customer

    Part 1 Of Forrester's Look At Strategic Project Management Offices
    November 11, 2013 | Margo Visitacion

    The age of the customer demands that firms completely reassess their project management office (PMO) planning and delivery practices. The traditional focus of PMOs conflicts with the need for speed...

  • For Enterprise Architecture Professionals

    Report

    Report Sustainably Executing Application Rationalization

    July 26, 2013 | Alex Cullen, Henry Peyret

    Application rationalization — the program to right-size your business application portfolio for your business — tests many of the processes and practices of an IT organization. For...

  • For CIO Professionals

    Report

    Report The Do's And Don'ts Of Building IT Organization Charts

    May 17, 2013 | Marc Cecere

    The reporting structure of an IT organization affects how roles operate in that shop. The structure must support the goals of the organization and be consistent with its culture and capabilities....

  • For Application Development & Delivery Professionals

    Report

    Report Next-Generation Portfolio Management: Strategic, Lean, And Delivery-Enabled

    May 13, 2013 | Margo Visitacion

    Before IT can transition to business technology (BT) and become an effective partner with the business, the two groups of leaders must completely rethink the way they plan and execute — and...

  • For CIO Professionals

    Report

    Report Your Company Needs A Mobile Organization

    April 12, 2013 | Ted Schadler

    Mobile touches every part of your business. Customers crave apps to access your core services. Employees keep work moving forward from any location — meeting room, kitchen table, or soccer...

  • For Application Development & Delivery Professionals

    Report

    Report How To Get Ready For Change

    Put "People Change" Front And Center
    March 13, 2013 | Claire Schooley

    Change management is an ongoing organizational process due to the continual change that characterizes today's business. The repercussions of not handling change well include lost revenue, lower...

  • For Application Development & Delivery Professionals

    Report

    Report The Role Of The Business Analyst In The Age Of Agile Development

    December 21, 2012 | Alissa Anderson

    With the advent of Agile development, business analysts (BAs) have to prove their worth in a developer-centric environment where their role may be seen as nonessential. BAs need to navigate the...

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