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  • For Enterprise Architecture Professionals

    Report

    Report The Top 10 Technology Trends To Watch: 2016 To 2018


    The Age Of The Customer Will Drive Firms To Increase Their Investments In End-To-End Technology Solutions

    September 8, 2015 | Brian Hopkins, Bobby Cameron

    Five years into the age of the customer, investments in mobile, cloud, big data, predictive analytics, and social technologies are booming. But unlike previous technology cycles, tech investments...

  • For Enterprise Architecture Professionals

    Report

    Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • For Enterprise Architecture Professionals

    Report

    Report The Top Emerging Technologies To Watch: Now Through 2020

    Make These Emerging Technologies Part Of Your BT Agenda
    October 31, 2014 | Brian Hopkins, Frank E. Gillett

    Emerging technology plays a big role in firms' profitability and their customers' digital experiences. Yet enterprise architects struggle with the speed of new technology delivery and constantly...

  • For Enterprise Architecture Professionals

    Report

    Report Architect Your Predictive Analytics Capability, Part 1

    Chinese Companies Are Leveraging Predictive Analytics To Engage Customers
    December 9, 2015 | Charlie Dai

    Predictive analytics has become the key to helping businesses — especially those in the highly dynamic Chinese market — create differentiated, individualized customer experiences and...

  • For Enterprise Architecture Professionals

    Report

    Report Embracing Chaos Is Smarter Than Seeking An Elusive Work/Life Balance

    Technology Populism Forces A Fresh Look At Personal And Work Boundaries
    March 20, 2009 | Connie Moore

    For many years, busy workers have struggled to find "work/life balance," that elusive state of harmony between professional obligations and personal needs which, we are told, will promote both...

  • For Enterprise Architecture Professionals

    Report

    Report Financial Services Of The Future: Collaborative Competition Will Be The Norm

    August 20, 2008 | Jost Hoppermann

    An increasing number of banks are working on long-term business and IT visions of the future, realigning IT strategies on a continual basis. To help enterprise architects better understand the...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Understand The Disruptions That Affect Your Firm's Customers

    Add Customer-Centric PEST Analysis To Your Strategy Toolbox
    June 24, 2016 | Gordon Barnett, Rick Parrish

    Businesses must look beyond tactical customer experience (CX) improvements toward long-term, customer-driven strategies. Traditional strategy analysis techniques fall short for this; they focus on...

  • For Enterprise Architecture Professionals

    Report

    Report Predictions 2015: Customer Experience And Digital Business Rise In EA's Agenda

    November 14, 2014 | Henry Peyret, Alex Cullen

    Over the past few years, enterprise architecture (EA) programs have been strengthening their engagement with tech management and business leaders — still within an EA box. However, some...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Transform Business Processes For Mobile Moments

    August 7, 2015 | Pamela Heiligenthal, Clay Richardson

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: The Chinese Cloud Market Is Entering A New Era

    May 2, 2014 | Charlie Dai

    The Chinese cloud market has grown quickly over the past three years. However, cloud providers have focused primarily on the basic features of infrastructure-as-a-service (IaaS) offerings and have...

  • For Enterprise Architecture Professionals

    Report

    Report Don't Throw Away That Corporate Taxonomy Just Yet!

    Why Social Tagging Won't Replace Formal Classification
    January 30, 2008 | Leslie Owens

    Social tagging is a popular approach to organizing and finding digital content — such as Web pages, videos, and photos — on the Web. Useful on a personal level, social tagging can also...

  • For Enterprise Architecture Professionals

    Report

    Report Transform Customer Experiences With Systems Of Insight

    Insights Masters Create Amazing Experiences With Digital Insight — And Point To What Enterprises Can Do
    August 7, 2015 | Brian Hopkins

    Your business wants to grow its customer base and understands that customers will come only if experiences improve. You expect that lots of data and good analytics will help deliver these...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Adaptive Intelligence Powers The Data Economy In China

    Embrace Real-Time Multidirectional Data Sharing To Deliver Customer Obsession
    January 11, 2016 | Charlie Dai

    Companies used to leverage their internal data assets for the sole purpose of understanding their customers, partners, and market landscape. But in the age of the customer, they must take a more...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Use Personas To Shape Mobile Architecture And Strategy

    Persona Analysis Should Be Part Of Your Architecture Toolkit
    October 14, 2014 | Pamela Heiligenthal

    Mobile projects move at the speed of light to deliver internal and consumer-facing applications. Many of these projects are successful, but others are epic failures. The frequent root causes are...

  • For Enterprise Architecture Professionals

    Report

    Report Architecting Digital Business Transformation

    Australia Post's Customer Experience-Driven Enterprise Architecture Guides Pervasive Transformation
    March 31, 2015 | Charlie Dai, Alex Cullen

    Digital technology is transforming markets. Companies engaging in markets undergoing transformation are finding that their traditional products — and their product-centric mindset — no longer...

  • For Enterprise Architecture Professionals

    Report

    Report Strategic Portfolio Management Drives Customer-Obsessed Company Success

    Executive Overview: The Strategic Portfolio Management Playbook
    February 8, 2017 | Margo Visitacion, Alex Cullen

    Customer-obsessed companies need a portfolio-centered approach to both strategic planning and product delivery. Planning disciplines transition from annual to continuous; organizational structures...

  • For Enterprise Architecture Professionals

    Report

    Report Design Thinking Reshapes EA For Dynamic Business

    Redesign Your EA Program For Front-Office Engagement
    September 11, 2013 | Clay Richardson

    Customer-facing business executives are turning to cutting-edge service design firms to help launch new services that tap digital to deliver differentiated customer experiences. Unfortunately,...

  • For Enterprise Architecture Professionals

    Report

    Report Enterprise Search: Six Key Trends To Watch

    April 11, 2011 | Leslie Owens

    First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual...

  • For Enterprise Architecture Professionals

    Report

    Report Intelligent Devices Will Drive Ubiquitous Banking

    Smart Devices Will Shape High-Touch Banking
    September 23, 2008 | Jost Hoppermann

    An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the...

  • For Enterprise Architecture Professionals

    Report

    Report Identify Essential Methods For Your Business Architecture Program

    September 7, 2012 | Derek Miers

    Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...

  • For Enterprise Architecture Professionals

    Report

    Report Trends In WCM: A Focus On Personalization, RIAs, Rich Media, And Analytics

    April 6, 2009 | Stephen Powers

    This Data Chart, based on data from Forrester’s October 2008 North America, Europe, and Asia Pacific Web Content Management Online Survey, shows the projected trends for Web content management...

  • For Enterprise Architecture Professionals

    Report

    Report Great CX Strategies Need EA Insight

    EA Pros Must Influence And Shape Actionable CX Strategy
    April 30, 2015 | Gordon Barnett

    A recent Forrester survey of customer experience (CX) professionals found that only 15% of CX initiatives are very or extremely effective. In many cases, there was little or no collaboration...

  • For Enterprise Architecture Professionals

    Report

    Report Design For Disruption: Take An Outside-In Approach To BPM

    Embrace Design Thinking To Drive Customer-Centric BPM Initiatives
    June 12, 2013 | Clay Richardson

    Business architects and business process professionals have traditionally focused on designing durable business processes that can stand the test of time. However, new technology disruptors such as...

  • For Enterprise Architecture Professionals

    Report

    Report Look Through A Business Capabilities Lens To Optimize CX Solutions

    EA Teams: Guide Your CX Pros To Deliver Better CX And Business Outcomes
    June 15, 2015 | Gordon Barnett

    Experience management is transforming today's businesses. Many B2C and B2B organizations are modeling their interactions with external entities, including customers, suppliers, and partners, to...

  • For Enterprise Architecture Professionals

    Report

    Report Use Big Data Initiatives To Deliver Digital Business Value

    Part I: Digital Customer Experience
    December 14, 2015 | Nasry Angel, Brian Hopkins

    In what seems like the blink of an eye, our world has become digital. Work schedules, personal preferences, and opinions all live coded in databases. Empowered customers have many options...