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  • For Customer Insights Professionals

    Report

    Report Forrester Data: World Online Population Forecast, 2017 To 2022 (Global)

    ForecastView Spreadsheet
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the online population globally across five regions and 55 countries. It also sizes and forecasts the mobile...

  • For Customer Insights Professionals

    Report

    Report Forrester Data Report: World Online Population Forecast, 2016 To 2021 (Global)

    Forecastview Document
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for Forecastview clients, sizes and forecasts online population globally across five regions and 55 countries. It sizes and forecasts the mobile (mobile...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Understanding The Chinese Luxury Shopper

    ForecastView Document
    March 20, 2017 | Michael O'Grady

    Chinese average household incomes are up to 10 times lower than those of Western Europe or North America, yet one-third of the world's luxury spend comes from China. This report explores this...

  • For Customer Experience Professionals

    Report

    Report Chinese Banks Must Embrace Customer Experience To Achieve Sustainable Growth

    Traditional Banks Need To Up Their CX Game To Stay Relevant In An Increasingly Competitive Market
    March 20, 2017 | Riccardo Pasto

    To achieve sustainable business growth in an increasingly competitive market, Chinese banks can no longer rely on commoditized products and services. Innovative banks that create value for their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Readiness Index Report: eCommerce, 2016

    ForecastView Document
    March 16, 2017 | Satish Meena

    The Forrester Readiness Index (FRI) is a holistic assessment of the eCommerce setting to provide insights for global expansion needs. The eCommerce index signifies the level of opportunity among...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Readiness Index: eCommerce, 2016

    ForecastView Spreadsheet
    March 16, 2017 | Satish Meena

    The Forrester Readiness Index (FRI) is a holistic assessment of the eCommerce setting to provide insights for global expansion needs. The eCommerce index signifies the level of opportunity among...

  • For B2B Marketing Professionals

    Report

    Report Global Business Technographics® Infrastructure Survey, 2016: Overview

    A Business Technographics Presentation
    March 15, 2017 | Tyler McDaniel

    This report is an overview of the Forrester Data: Global Business Technographics® Infrastructure Survey, 2016. It covers the broad patterns seen among business and technology decision makers...

  • For Enterprise Architecture Professionals

    Report

    Report Container Platforms Accelerate Digital Transformation

    Chinese Companies Are Using Container Software To Boost Digital Business
    March 10, 2017 | Charlie Dai

    Everything about enterprise app infrastructures, development styles, and architectures is changing, and containers play a key role in each area. Enterprise architecture (EA) professionals must...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Data Report: Online Retail Forecast, 2016 To 2021 (Asia Pacific)

    ForecastView Document
    February 8, 2017 | Satish Meena

    Asia Pacific is the largest region for online retail sales, containing both the largest market (China) and the fastest-growing market (India). We expect around one-fifth of total retail sales will...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Data: Online Retail Forecast, 2016 To 2021 (Asia Pacific)

    ForecastView Spreadsheet
    February 8, 2017 | Satish Meena

    Asia Pacific is the largest region for online retails sales containing both the largest and the fastest growing market (China and India respectively). China is the biggest market and accounts for...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Container Solutions For Cloud-Native Applications

    Master The Cloud-Native Solution Ecosystem
    January 30, 2017 | Charlie Dai, Dave Bartoletti

    Software containers hold great promise to power enterprise digital transformation. But companies must navigate a complex landscape of technology components to build, package, and deploy containers....

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Australian Consumers' Financial Behaviors

    Asia Pacific Consumer Technographics®
    January 24, 2017 | Reineke Reitsma

    Many Australian online adults spend little time and energy on their personal finances, showing limited interest in them. But consumers now expect firms to anticipate their needs and offer what...

  • For CIO Professionals

    Report

    Report Indian Tech Market Outlook For 2017 To 2018

    Tech Spending In India Will Continue To Grow Sharply Through 2018
    January 24, 2017 | Ashutosh Sharma

    In 2017 and 2018, domestic factors and activities will influence business and government technology spending in India more than ever before. CIOs will need to strike a balance between making...

  • For CIO Professionals

    Report

    Report China Tech Market Outlook For 2017 To 2018

    Business Technology Accelerates Digital Transformation In China
    January 24, 2017 | Charlie Dai

    Technology spending in China will reach US$215 billion in 2017 as organizations accelerate their digital transformation initiatives by rapidly increasing their business technology (BT) investments....

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2017 To 2018

    The Region's Tech Spending Will See Moderate Growth In 2017 Before Accelerating To Almost 6% Growth In 2018
    January 24, 2017 | Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific region will continue to face a business environment of modest economic growth in 2017, with 3% growth in tech spending. Better economies in 2018 will push growth closer to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

    Takeaways From Global Fintech Hackcelerator And FinovateAsia 2016
    January 23, 2017 | Zhi Ying Ng

    Digital financial innovation shows no signs of abating, with a series of financial technology (fintech) startups placing Hong Kong and Singapore firmly on the innovation map. As FinovateAsia 2016...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Public Cloud Providers In India And Southeast Asia

    Firms Are Embracing Public Cloud Services To Enable Digital Transformation
    January 20, 2017 | Naveen Chhabra

    Firms use public cloud services to drive business innovation, agility, and speed. Until recently, CIOs across India and Southeast Asia (SEA), especially in regulated industries, had limited access...

  • For Customer Experience Professionals

    Report

    Report Journey Mapping Must Keep Up With Customer Expectations In A Rising Economy

    Indian Firms Should Follow Global Best Practices To Address Journey Mapping Shortcomings
    January 19, 2017 | Amit Bhatia

    India's economy is among the world's fastest-growing today. Indian customers are becoming more demanding and more empowered with technology. Understanding customers' evolving needs is critical for...

  • For B2C Marketing Professionals

    Report

    Report Case Study: Max Factor China Rejuvenates Customers' Loyalty With Social CRM

    January 18, 2017 | Xiaofeng Wang

    B2C marketers find it increasingly challenging to earn loyalty as empowered consumers become entitled customers with more options than ever before. This case study explores how Max Factor invested...

  • For CIO Professionals

    Report

    Report Breakout Vendors: IoT Business Applications In India

    Emerging Vendors Help Reduce Time-To-Value For IoT-Related Investments
    January 17, 2017 | Ashutosh Sharma

    Technology leaders in India are in the early stages of adopting internet of things (IoT) technologies for business innovation. Organizations' unfamiliarity with the new technology is compounded by...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Digital Leaders Succeed In India

    Low Levels Of Digital Maturity Require Digital Firms To Work Extra Hard For Success
    January 13, 2017 | Ashutosh Sharma

    The fastest-growing economy in the world, with its rising wealth and disposable income, is an attractive eBusiness market for global firms. But to be successful in India, they will have to not only...

  • For Application Development & Delivery Professionals

    Report

    Report Breakout Vendors: SaaS Business Applications In China

    Emerging Software-As-A-Service Vendors Are Growing Fast And Starting To Disrupt Traditional Software Segments
    January 12, 2017 | Frank Liu, Liz Herbert

    Software-as-a-service (SaaS) applications are becoming an option to replace or complement on-premises software in China. Major global SaaS vendors such as Salesforce and Workday have no presence in...

  • For Customer Experience Professionals

    Report

    Report Lessons Learned: How Brands Kick-Started Their CX Momentum

    How Australia's Biggest Customer Experience Improvers Achieved Nation-Leading Results And Business Outcomes
    January 11, 2017 | Tom Champion

    Forrester's Customer Experience Index (CX Index™) benchmarks how effectively more than 900 brands across 18 industries in eight countries deliver experiences that strengthen loyalty. A comparison...

  • For Application Development & Delivery Professionals

    Report

    Report Better Government Outcomes In India Require IoT At Scale

    Beyond Citizen Services, Agencies In India Are Prioritizing IoT To Monetize Services And Plug Revenue Leaks
    January 9, 2017 | Somak Roy

    India is among the frontrunners in internet of things (IoT) adoption, and the wave has hit government agencies as well. Smart city pilots focusing on transport, traffic, lighting, waste bins,...

  • For CIO Professionals

    Report

    Report Shift From CX Theory To CX Practice

    Telstra Begins The Hard Work Of Operational Excellence
    January 6, 2017 | Frederic Giron, Dan Bieler

    Telstra is betting big on its ability to transform itself by overhauling its core business operations and capabilities while simultaneously embracing new growth opportunities. This report provides...

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