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  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    March 22, 2017 | Milan Hanson

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping...

  • For Customer Insights Professionals

    Report

    Report Forrester Data: World Online Population Forecast, 2017 To 2022 (Global)

    ForecastView Spreadsheet
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the online population globally across five regions and 55 countries. It also sizes and forecasts the mobile...

  • For Customer Insights Professionals

    Report

    Report Forrester Data Report: World Online Population Forecast, 2016 To 2021 (Global)

    Forecastview Document
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for Forecastview clients, sizes and forecasts online population globally across five regions and 55 countries. It sizes and forecasts the mobile (mobile...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: Lloyds Banking Group Transforms Through 10 Customer Journeys

    Embrace Digital Business Transformation That Delivers Customer Value And A New Operating Model

    In 2014, Lloyds Banking Group, one of the UK's leading financial services firms, embarked on a three-year digital business transformation with a £502 million budget. The transformation has gone...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Readiness Index Report: eCommerce, 2016

    ForecastView Document
    March 16, 2017 | Satish Meena

    The Forrester Readiness Index (FRI) is a holistic assessment of the eCommerce setting to provide insights for global expansion needs. The eCommerce index signifies the level of opportunity among...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Readiness Index: eCommerce, 2016

    ForecastView Spreadsheet
    March 16, 2017 | Satish Meena

    The Forrester Readiness Index (FRI) is a holistic assessment of the eCommerce setting to provide insights for global expansion needs. The eCommerce index signifies the level of opportunity among...

  • For B2B Marketing Professionals

    Report

    Report Global Business Technographics® Infrastructure Survey, 2016: Overview

    A Business Technographics Presentation
    March 15, 2017 | Tyler McDaniel

    This report is an overview of the Forrester Data: Global Business Technographics® Infrastructure Survey, 2016. It covers the broad patterns seen among business and technology decision makers...

  • For Security & Risk Professionals

    Report

    Report GDPR And Privacy Best Practices Of Financial Services Firms

    March 14, 2017 | Enza Iannopollo

    It's the job of security and privacy professionals in financial services (FS) firms to strike the right balance between more stringent data privacy rules and pressing demand for more innovative and...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Private Cloud In Europe, Q1 2017

    March 3, 2017 | Lauren E. Nelson

    Private cloud is alive and well in Europe. With enterprise interest in migration to public cloud increasing, infrastructure and operations (I&O) professionals are concerned about their private...

  • For Infrastructure & Operations Professionals

    Report

    Report Networking Technologies Immerse Fans In NFL Games And The Tour De France

    RFID, Wi-Fi, Cell, And Other Wireless Technologies Create New Emotional Experiences And Connections
    February 24, 2017 | Andre Kindness, Michele Pelino

    The National Football League (NFL) and the Tour de France use networking technologies to change the way fans engage with two popular sports in Europe and North America. Dimension Data, Extreme...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Hosted Private Cloud In North America And Europe, Q1 2017

    Hosted Private Cloud Finds A Key Role In Hybrid Strategies And Cloud Migration
    February 16, 2017 | Lauren E. Nelson

    Previously off the radar, public cloud migration (e.g., moving existing workloads) became the top infrastructure and operations (I&O) cloud focus in 2016. Although our data confirms this public...

  • For Application Development & Delivery Professionals

    Report

    Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

    Tools And Technology: The Enterprise Collaboration Playbook
    February 15, 2017 | Art Schoeller, Rob Koplowitz

    Many organizations are making a fundamental bet on enterprise collaboration, linking the various roles in the customer experience ecosystem to the effectiveness of knowledge workers a competitive...

  • For B2C Marketing Professionals

    Report

    Report Forrester Data Report: Mobile Payments Forecast, 2016 To 2021 (EU-7)

    ForecastView Document
    February 10, 2017 | Shaurya Priya, Jacob Morgan

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the transaction value of mobile payments in the EU-7 countries and details the growth of mobile in-person...

  • For B2C Marketing Professionals

    Report

    Report Forrester Data: Mobile Payments Forecast, 2016 To 2021 (EU-7)

    ForecastView Spreadsheet
    February 10, 2017 | Shaurya Priya

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the transaction value of mobile payments in the EU-7 countries. It details the rising payments through mobile...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Public Cloud In Europe, Q1 2017

    February 8, 2017 | Lauren E. Nelson

    European enterprises adopted public cloud long ago. However, over the past year, the topic of cloud migration has hit the US and European markets. European infrastructure and operations (I&O)...

  • For Enterprise Architecture Professionals

    Report

    Report Data Performance Management Is A Must-Have, Not A Nice-To-Have

    Performance Management: The Data Management Playbook
    February 6, 2017 | Michele Goetz

    Insight is the engine of today's businesses. The value of a company can be measured by the performance of its data. This report helps enterprise architects (EAs) and chief data officers (CDOs)...

  • For Security & Risk Professionals

    Report

    Report The State Of Network Security: 2016 To 2017

    Benchmarks: The Security Architecture And Operations Playbook
    January 26, 2017 | Heidi Shey

    This data-driven report outlines budgeting and spending, security group responsibilities, network security technology, and services adoption in North American and European organizations for 2016 to...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • For Customer Experience Professionals

    Report

    Report Play The Long Game For CX Transformation

    Lessons Learned From Speakers At Forrester's CX Europe 2016 Forum

    To win the long game of customer experience (CX) transformation, CX professionals must have a CEO mandate, an outside-in perspective, an innovation mindset, and disciplined execution. At...

  • For Security & Risk Professionals

    Report

    Report Develop Your Information Security Management System

    Processes: The S&R Practice Playbook
    January 19, 2017 | Laura Koetzle, Renee Murphy

    The chief information security officer's (CISO) role is fraught with many challenges, including more sophisticated adversaries, a larger attack surface, increasing regulation, and customer demands....

  • For CIO Professionals

    Report

    Report Public Clouds Spread Across Europe

    Major Public Cloud Vendors Expand Beyond Their First European Locations, Offering CIOs Flexibility, Choice, And Compliance
    January 18, 2017 | Paul Miller

    Not too long ago, the biggest public cloud platform vendors aimed to serve their customers from just one or two data center regions in Europe. All are now rapidly expanding their footprint across...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Data: Online Retail Forecast, 2016 To 2021 (Western Europe), Q4 2016 Update

    ForecastView Spreadsheet
    January 11, 2017 | Michael O'Grady

    Online retail sales will grow at an average of 12% per year over the next five years in Western Europe. Italy and Spain will see the fastest online sales growth. Online sales growth, notably in the...

  • For B2C Marketing Professionals

    Report

    Report Forrester Data Report: Online Retail Forecast, 2016 To 2021 (Western Europe)

    ForecastView Document
    January 11, 2017 | Michael O'Grady

    Online retail sales will grow at an average of 12.3% per year over the next five years in Western Europe. Italy and Spain will see the fastest online sales growth. Online sales growth in the...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate Midsize Nearshore Service Providers For Your Business Technology Agenda

    Midsize Vendors From Latin America And Eastern Europe Offer Distinct Advantages For Digital Customer Experiences
    January 9, 2017 | Somak Roy

    Building digital platforms is one of the top priorities for firms embarking on a digital transformation journey. Nearshore vendors — which do well on technology complexity, platform engineering,...

  • For Customer Experience Professionals

    Report

    Report Customer Experience Drives Revenue Growth In Europe, 2016

    The Correlation Between CX And Revenue Growth In Three Industries
    January 4, 2017 | Harley Manning, Dylan Czarnecki

    In the US, superior customer experience (CX) drives superior revenue growth when customers are free to switch their business and competitors offer differentiated CX. Does that relationship hold...

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