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  • Report Top 10 Facts Every Tech Leader Should Know About Hybrid Cloud

    Hybrid Cloud Isn't A Specific Strategy — It's A Sanity Statement
    April 25, 2018 | Lauren E. Nelson

    Hybrid cloud is an obvious strategy, and despite cloud migration interest, it's here to stay. Cost of change and compliance are the two biggest proof points for hybrid's continued relevance, but no...

  • Report The Sorry State Of Digital Transformation In 2018

    A Survey Of 1,559 Business And Technology Decision Makers Bears A Troubling Message Of Reluctance To Change
    April 24, 2018 | Ted Schadler

    How's your digital transformation going? What processes are you focusing on? Who's leading the transformation? What technologies are a priority? What challenges do you face? To answer these...

  • Report Internet-Of-Things Heat Map 2018

    Prioritize IoT Use Cases Based On Value To Your Company Operations
    April 23, 2018 | Michele Pelino, Frank E. Gillett

    CIOs face a daunting, fragmented array of internet-of-things (IoT) solutions to enhance operational efficiencies and enable personalized customer experiences. IoT use cases like building...

  • Report Adoption Profile: Public Cloud In North America, Q2 2018

    Pragmatic Cloud Strategies Provide A Path To Innovation Sustainability
    April 19, 2018 | Lauren E. Nelson

    Cloud skills are key for infrastructure and operations (I&O) professionals, who now have a stronger experience base. But enterprises still struggle to find an approach that reflects their own...

  • Report Manage Third-Party Risk To Achieve And Maintain GDPR Compliance

    It doesn't matter if third parties supply you with data, technology, or services: If they touch your customers' or employees' personal data, their security and privacy postures directly affect your...

  • Report Adoption Profile: Private Cloud In North America, Q2 2018

    Adoption And Accuracy Increase Despite The Ongoing Migration Craze
    April 19, 2018 | Lauren E. Nelson

    Private cloud adoption in North America has regained momentum over the past year. Whether your organization is seeking a platform to enable developers or a way to optimize existing systems, private...

  • Report A Clear Multicloud Strategy Delivers Business Value

    Get Comfortable With The Reality Of Multiple Cloud Partners
    April 18, 2018 | Paul Miller

    The systems of engagement driving business growth often exploit cloud computing for agility, flexibility, and cost-effectiveness. In isolation, each of these systems may need just one cloud...

  • Report Mind The Gap When Organizing To Support Contact Center Applications

    Organization: The Contact Centers For Customer Service Playbook
    April 18, 2018 | Art Schoeller

    Contact center applications require high reliability and scale that exceed typical requirements for enterprise applications. Configuring them drives not only the customer experience but the agent...

  • Report Strategic Benchmarks 2018: Infrastructure Priorities

    Benchmarks: The Infrastructure Transformation Playbook
    April 17, 2018 | Sophia I. Vargas

    This report provides infrastructure and operations (I&O) professionals with strategic benchmarks so they can compare their infrastructure budgets, priorities, motivations, and technology adoption...

  • Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

    Benchmarks: The Enterprise Content Management Playbook
    April 16, 2018 | Cheryl McKinnon

    Benchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to...

  • Report Adoption Profile: Hosted Private Cloud In North America And Europe, Q2 2018

    Cloud Migration Adds Fuel To The Hosted Private Cloud Fire
    April 11, 2018 | Lauren E. Nelson

    Adoption of hosted private cloud continues to grow, despite criticism. Hosted private cloud sits between the world of public and private cloud — combining the expertise of a cloud service provider...

  • Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    April 10, 2018 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

  • Report Adoption Profile: Private Cloud In Europe, Q2 2018

    Hybrid Cloud Is The Approach That Will Conquer Digital Transformation And GDPR
    April 10, 2018 | Lauren E. Nelson

    European enterprises continue to adopt private cloud, despite the strong prevalence in their strategies to migrate to public clouds. In 2017, they sought to optimize these strategies, seeking less...

  • Report Top Trends Shaping Identity Verification (IDV) In 2018

    Post-Equifax Breach, IDV Aggregators Will Cater To Multifaceted IDV Requirements
    March 29, 2018 | Andras Cser, Merritt Maxim

    In the face of increasing identity theft, stricter compliance regulations, and the push for online customer acquisition, reliable, accurate, cost-effective, and easy-to-use identity verification...

  • Report Future-Proof Your Digital Business With Zero Trust Security

    Vision: The Security Architecture And Operations Playbook
    March 28, 2018 | Jeff Pollard

    As CIOs develop hybrid cloud strategies to help their organization become fast, flexible, and innovative, it's the perfect time to migrate to a Zero Trust security architecture. Security and risk...

  • Report Telecom Operators Must Embrace The Data Economy

    Network Traffic Data Fuels Rich Insights Services
    March 28, 2018 | Jennifer Belissent, Ph.D.

    For many telecom operators, data strategy means selling subscribers more download capacity — upgrades from basic data plans to unlimited access to beIN Sports, Netflix, and YouTube. But this...

  • Report Use AI To Optimize Your IAM Initiatives

    Mitigate Identity Risks And Automate Processes With Emerging AI Models
    March 27, 2018 | Merritt Maxim, Andras Cser

    AI and machine learning (ML) are transforming many existing technologies and processes. Identity and access management (IAM) is no exception to this trend, with many incumbent IAM vendors and new...

  • Report Retail Technology Investment Plans 2018

    Retail Highlights From The Business And Technology Services Survey 2017
    March 26, 2018 | George Lawrie

    As brands and retailers prepare to meet the challenge of 2018, application development and delivery (AD&D) professionals must consider their applications road map in the light of the capabilities...

  • Report Security Budgets 2018: Financial Services And Insurance

    New Initiatives Require Security To Take An Expertise-On-Demand Approach
    March 22, 2018 | Jeff Pollard

    Data breaches, regulation, stiff competition for talent, and decentralized technology spending are still major challenges for security leaders in the FSI industry. We compare the budgets of...

  • Report Win Funding For Your Customer Service Project

    Business Case: The Contact Centers For Customer Service Playbook
    March 19, 2018 | Ian Jacobs, Kate Leggett

    In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service application pros must invest in modernizing their technology....

  • Report Insights-Driven Businesses Appoint Data Leadership

    Chief Data Officers Embrace Business Objectives — And Deliver Business Results
    March 19, 2018 | Jennifer Belissent, Ph.D.

    New data and analytics leadership roles come with many titles but ultimately the same responsibility: to drive not only the management and governance of data but also its use across the...

  • Report Five New Perspectives On Marketing Process

    Beginner Level: Process Practices For The Marketing Innovation Playbook
    March 16, 2018 | Lori Wizdo, Jessica Liu

    Forrester research indicates that defined, documented, and repeatable marketing process correlates with revenue growth. But most marketing teams don't have that level of process rigor. For various...

  • Report The Forrester Wave™: Vulnerability Risk Management, Q1 2018

    Tools And Technology: The Security Architecture And Operations Playbook
    March 14, 2018 | Josh Zelonis

    In our 22-criteria evaluation of vulnerability risk management (VRM) providers, we identified the 12 most significant ones — Beyond Security, BeyondTrust, Digital Defense, IBM, Kenna Security,...

  • Report Center Your Manufacturing Digital Transformation On The Customer

    Customer Experience Leadership Is Up For Grabs
    March 12, 2018 | Ashutosh Sharma

    Most digital transformation initiatives in manufacturing industries are about improving operational efficiencies. Connected products help establish a connection with customers, but manufacturers...

  • Report Omnichannel Strategies Demand A New Content Approach

    Set Up Content Strategies To Suit Omnichannel Use Cases Because Technology Can't Do It For You
    March 9, 2018 | Ryan Skinner, Nick Barber

    The market has sold omnichannel strategies — customer experience, retail, media buying — as a switch that business leaders must throw, and they're throwing it. But there are many snags to realizing...

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