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  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Business Intelligence Technologies, Q2 2017

    It's Not Old-School Business Intelligence (BI) Anymore
    April 17, 2017 | Boris Evelson

    BI technologies are evolving at an ever-increasing pace. Application development and delivery (AD&D) pros working on BI initiatives should read this report to familiarize themselves with mature and...

  • For Security & Risk Professionals

    Report

    Report TechRadar™: Physical Security, Q1 2017

    New Technologies Emerging To Improve Physical Security
    April 17, 2017 | Merritt Maxim

    This TechRadar defines the use cases, business value, and outlook for the 14 most relevant and important technologies for physical security. This includes core technologies, such as converged...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Customer Service Intelligence, Q2 2017

    The State Of Intelligence In Customer Service, Now And In 2025
    April 7, 2017 | Kate Leggett, Rowan Curran

    Good service, whether it's to answer a customer's question prior to purchase or help a customer resolve an issue post-purchase, should capture the fundamentals of a great experience: ease,...

  • For Security & Risk Professionals

    Report

    Report TechRadar™: Biometric Authentication, Q1 2017

    Adoption Of User- And Mobile-Friendly Biometrics Will Kill The Password
    March 14, 2017 | Andras Cser, Alexander Spiliotes

    As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and...

  • For CIO Professionals

    Report

    Report TechRadar™: Product Lifecycle Management, Q1 2017

    Dynamics Of PLM Market Shift As Customer Demands Change
    March 8, 2017 | Nate Fleming

    The product lifecycle management (PLM) software market has seen a resurgence as current customers and greenfield markets use PLM software toolkits to meet new demands brought about by digital...

  • For Security & Risk Professionals

    Report

    Report TechRadar™: Endpoint Security, Q1 2017

    Consolidation Will Lead To A Less Fragmented Market
    January 27, 2017 | Chris Sherman

    Security professionals face a fragmented market when selecting enterprise endpoint security tools; current and emerging technologies each offer benefits and challenges, a different employee...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

    It's Time To Put On Your Training Wheels
    January 18, 2017 | Brandon Purcell, Rowan Curran

    Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies, Q1 2017

    AI Technologies Will Augment Your Enterprise Applications, Amplify Your Intelligence, And Unburden Your Employees
    January 18, 2017 | Rowan Curran, Brandon Purcell

    Artificial intelligence (AI) is an old idea. But a broad set of important technologies is emerging, which big data, cloud storage, and compute have enabled. AI is a liberatory technology at its...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Digital Experience Platform Technologies, Q3 2016

    Landscape: The Digital Experience Delivery Playbook
    September 13, 2016 | Mark Grannan

    Organizations face an expanding ecosystem of technology supporting digital customer experiences, but they're falling behind on using the technology to provide great experiences. Application...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Continuous Software Delivery, Q3 2016

    Tools And Technology: The Modern Application Delivery Playbook
    August 31, 2016 | Diego Lo Giudice, Kurt Bittner

    Modern software delivery practices use an automated pipeline in which code is delivered, built, tested, and deployed with limited manual intervention. Because the technologies that enable this...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar™: Digital Store Operations Technology, Q3 2016

    August 25, 2016 | Lily Varon, Adam Silverman

    eBusiness pros are already reaping value from technologies that improve store operations — unlike customer-experience-focused digital store technologies that are largely still early stage. To help...

  • For CIO Professionals

    Report

    Report TechRadar™: Patient Engagement Technologies, Q3 2016

    The Future Of Healthcare Technology Is In Big Data, IoT, And Telemedicine
    August 11, 2016 | Kate McCarthy

    The healthcare industry is under tremendous pressure to transform, driven by three imperatives: improving health outcomes; expanding access by consumers to quality healthcare; and controlling...

  • For B2B Marketing Professionals

    Report

    Report TechRadar™: B2B Marketing Technologies, Q3 2016

    Tools And Technology: The B2B Marketing Playbook
    August 8, 2016 | Steven Casey, Laura Ramos

    B2B marketing technologies have changed dramatically in the past decade to support digitally enabled changes in buyer behavior and the proliferation of channels that customers use to connect with...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar™: Digital Store Customer Experience Technology, Q3 2016

    Tools And Technology: The Digital Store Playbook
    July 27, 2016 | Adam Silverman, Lily Varon

    Retailers are inundated with promising technologies to revolutionize the in-store shopping experience for consumers. Our research shows that most of these experiences today miss the mark. To help...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Software-As-A-Service, Q3 2016

    SaaS Is Now A Viable Option In Every Major Business Application Category
    July 13, 2016 | Liz Herbert

    Software-as-a-service (SaaS) is now mainstream; nearly all enterprises use at least some SaaS. But SaaS momentum varies widely by the type of application due to factors such as solution...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: The Extended Sales Force Automation Ecosystem, Q2 2016

    May 31, 2016 | John Bruno

    Buyers are attracted to sales force automation (SFA) software for its merits around providing consistent processes and transparency into activities, but these tools have done little to enhance the...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: BT Infrastructure, Q2 2016

    Road Map: The Infrastructure Transformation Playbook
    May 9, 2016 | Andre Kindness, Robert Stroud

    Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Digital Intelligence, Q2 2016

    Tools And Technology: The Digital Intelligence Playbook
    April 26, 2016 | James McCormick

    Digital intelligence technologies to track, understand, and optimize customer interactions across all digital touchpoints have evolved far beyond traditional web analytics. Vendors are constantly...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Modern Software Requirements Management Tools, Q2 2016

    Hybrid Development Approaches Rely On Hybrid Tool Sets
    April 20, 2016 | Amanda LeClair, Kurt Bittner

    AD&D leaders have learned that the transition to Agile is an evolution, not a revolution. Agile's allure led many firms to abandon formal requirements in favor of user stories and conversations. In...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Information Governance Enabling Technologies, Q2 2016

    Pursue Business Value And Not Just Risk Reduction When Making Technology Investments
    April 13, 2016 | Cheryl McKinnon

    Information governance (IG) is a hot topic. Yet it suffers from an identity crisis, as definitions differ across the technology landscape. Enterprise architect (EA) professionals are on the hook to...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Customer Analytics Methods, Q2 2016

    Road Map: The Customer Analytics Playbook

    Forrester has identified 15 key customer analytics methods that customer insights (CI) professionals must master. CI professionals are faced with tough decisions about which combination of methods...

  • For Security & Risk Professionals

    Report

    Report TechRadar™: Mobile Security, Q1 2016

    Tools And Technology: The Mobile Security Playbook
    March 28, 2016 | Chris Sherman

    Security and risk (S&R) professionals face an ever-expanding number of ways to approach enterprise mobile security; the current and emerging plethora of technologies span the stack from the network...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar: Mobile Commerce, Q2 2017

    Tools And Technology: The Mobile eBusiness Playbook
    March 14, 2016 | Julie A. Ask, Jennifer Wise

    Mobile has moved beyond its designation as a channel to a full-blown catalyst for digital business transformation. Mobile moments are the new battleground to win, serve and retain customers. With...

  • For B2C Marketing Professionals

    Report

    Report TechRadar™: Mobile Marketing, Q1 2016

    Tools And Technology: The Mobile Marketing Playbook
    March 14, 2016 | Jennifer Wise, Julie A. Ask

    Mobile has moved beyond its designation as a channel to a full-blown catalyst for digital business transformation. Mobile moments are the new battleground to win, serve, and retain customers. With...

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