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  • Maturity Model

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  • For Security & Risk Professionals

    Report

    Report Security Strength And Ease Benchmark: US Online Retailers 2017

    Continuous Improvement: The Identity And Access Management Playbook
    June 15, 2017 | Andras Cser, Alexander Spiliotes

    According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract...

  • For Application Development & Delivery Professionals

    Report

    Report Find And Fix The Gaps In Your Modern Software Delivery

    Assessment: The Modern Application Delivery Playbook

    Customer-obsessed organizations increasingly expect application leaders to speed and scale software delivery. Many leaders know that they need to improve, but they struggle with what to do and...

  • For Security & Risk Professionals

    Report

    Report Assess Your Data Privacy Practices With The Forrester Privacy And GDPR Maturity Model

    Assessment: The Data Security And Privacy Playbook
    April 21, 2017 | Enza Iannopollo, Renee Murphy

    Protecting customers' privacy is a priority for firms around the world. But data privacy standards differ widely from one country to the next — in fact, there are over 100 variations globally....

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Digital Maturity Model 5.0

    March 14, 2017 | Shar VanBoskirk

    Are you ready to transform your digital business but unsure where to start? Are you curious about how you compare with other firms trying to tackle the same problem? Forrester's Digital Maturity...

  • For CMO Professionals

    Report

    Report The Digital Maturity Model 5.0

    March 14, 2017 | Shar VanBoskirk

    Are you ready to transform your digital business but unsure where to start? Are you curious about how you compare with other firms trying to tackle the same problem? Forrester's Digital Maturity...

  • For CMO Professionals

    Report

    Report The Digital Maturity Model 5.0 Interactive Tool

    March 14, 2017 | Shar VanBoskirk

    You've read Forrester's report explaining our most recent digital maturity model and how mature companies are today. Now you want to apply our assessment to your own business to determine your...

  • For Security & Risk Professionals

    Report

    Report Assess Your Network Security Architecture With Forrester's Zero Trust Maturity Model

    Assessment: The Security Architecture And Operations Playbook

    As the number of breached records continues to climb, more than ever, security and risk (S&R) pros need to take steps to overhaul their business' traditional infrastructure and invest in Zero Trust...

  • For B2C Marketing Professionals

    Report

    Report Transition From Multichannel To Omnichannel Digital Media Buying

    Strategic Plan: The Digital Media Buying Playbook
    February 9, 2017 | Richard Joyce

    Moving to the next stage of digital media buying maturity requires a plan that aligns digital media buying practices across all six key dimensions of maturity over the long term: strategy, data,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Rank Yourself With The Digital Maturity Model

    Assessment: The Retail eCommerce Playbook
    February 2, 2017 | Fiona Swerdlow

    As eBusiness and channel strategy professionals at retail companies evaluate their eCommerce opportunities, establishing a level set of current strengths and weaknesses is essential. In early 2016,...

  • For Security & Risk Professionals

    Report

    Report The Forrester Identity Management And Governance Maturity Model

    Assess Your Identity Management And Governance Maturity
    December 15, 2016 | Merritt Maxim

    Security and risk (S&R) leaders often struggle to understand the gaps and potential security vulnerabilities related to identity management tasks such as user provisioning, access certification,...

  • For Customer Experience Professionals

    Report

    Report The State Of CX Management In Retail Banking, 2016

    Banks' Customer Experience Management Immaturity Leaves Money On The Table

    We surveyed execs at retail banks, and three-quarters of them told us that their bank aspires to be a leader in customer experience (CX) — but few are doing what it takes to get there. This report...

  • For Security & Risk Professionals

    Report

    Report Justify Security Budget By Its Impact On Maturity

    Business Case: The S&R Practice Playbook
    October 18, 2016 | Jeff Pollard

    Security leaders face challenges articulating which projects generate the most value for their organization. They often struggle to justify existing budgets, as well. To help you build the business...

  • For CIO Professionals

    Report

    Report Forrester's Technology Management Leadership Maturity Model, 2016

    July 26, 2016 | Bobby Cameron

    Forrester's Technology Management Leadership Maturity Model (TM-LMM) consists of four domains (leadership, strategy and planning, service design, and service delivery). We designed this model to...

  • For Customer Experience Professionals

    Report

    Report The Government Customer Experience Management Maturity Model

    April 27, 2016 | Rick Parrish, Megan Burns

    Government agencies already know that they must strive to meet customers' rising expectations. After all, better government customer experience (CX) isn't just a moral imperative — it's also vital...

  • For Security & Risk Professionals

    Report

    Report The Forrester Privacy Maturity Model

    January 29, 2016 | Enza Iannopollo, Renee Murphy

    The Forrester Privacy Maturity Model consists of four security domains (oversight, technology, process, and people), 11 privacy functions, and 37 privacy components. This model is a self-assessment...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Digital Maturity Model 4.0

    Benchmarks: Digital Business Transformation Playbook
    January 22, 2016 | Martin Gill, Shar VanBoskirk

    You know your firm needs to transform to place digital at the heart of its business strategy. But as a digital business leader, where do you start? Where do you focus your efforts? And as your firm...

  • For B2C Marketing Professionals

    Report

    Report The Digital Maturity Model 4.0

    Measure Your Maturity And Develop A Digital Transformation Plan
    January 21, 2016 | Shar VanBoskirk, Martin Gill

    You know your firm needs to transform to place digital at the heart of its business strategy. But as a digital business leader, where do you start? Where do you focus your efforts? And as your firm...

  • For CIO Professionals

    Report

    Report Introducing Forrester's Technology Management Leadership Maturity Model, 2015

    Use The TMLMM To Accelerate BT While Excelling At IT
    March 4, 2015 | Bobby Cameron

    CIOs struggle in normal times to answer two questions: 1) How are we doing, and 2) what should I prioritize? But now this struggle is intensifying because there's a revolution afoot in technology...

  • For Security & Risk Professionals

    Report

    Report The Forrester Mobile Security Maturity Model

    January 22, 2015 | Stephanie Balaouras, Tyler Shields

    The Forrester Mobile Security Maturity Model distills the recommended functions and components of a comprehensive program into a single framework. With a three-tiered hierarchy, it also offers a...

  • For Security & Risk Professionals

    Report

    Report The Forrester Information Security Maturity Model

    October 6, 2014 | Renee Murphy, Christopher McClean

    The Forrester Information Security Maturity Model is a framework that consists of four main security domains (oversight, technology, process, and people) with 25 functions and 123 low-level...

  • For CIO Professionals

    Report

    Report Social Ecosystem Maturity Assessment Model

    May 14, 2013 | Nigel Fenwick

    The Social Ecosystem Maturity Assessment is presented in conjunction with the research report "Benchmark The Use Of Your Social Business And Collaboration Systems," which explains more fully how...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester SVMO Maturity Model

    June 13, 2012 | Lutz Peichert

    The Forrester SVMO Maturity Model is designed to provide SVM professionals with a brief self-assessment tool that enables SVM organizations to evaluate their program maturity, articulate the...

  • Report

    Report Forrester's Mobile Maturity Model

    Forrester's Framework Benchmarks Mobile Capabilities And Provides A Road Map For Progress
    May 10, 2012 | Thomas Husson

    Everyone needs a mobile strategy, but what is the right approach and what are the appropriate objectives and metrics? To help product strategists and executives in charge of defining their...

  • For CIO Professionals

    Report

    Report Introducing The Forrester BT Leadership Maturity Model

    A Self-Assessment Framework To Focus And Accelerate Your Transformation
    February 9, 2012 | Bobby Cameron, Khalid Kark

    Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role...

  • For CIO Professionals

    Report

    Report The Forrester BT Leadership Maturity Model

    February 9, 2012 | Bobby Cameron, Khalid Kark

    The Forrester BT Leadership Maturity Model consists of four domains (leadership, strategy and planning, BT service design, and BT service delivery). This model is designed to provide a brief...

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