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  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise Application Services Providers, Q1 2017

    Leading Providers Blend Design, Tech, And Business For Transformational Mobile Enterprise Apps
    March 22, 2017 | Jeffrey S. Hammond, Liz Herbert

    Mobile enterprise apps for employees and partners tend to get less attention than customer-facing ones, but they are critical to a digital enterprise. Application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report A Framework For Designing AI-Human Interactions

    Building Compelling Experiences Requires A Multilayered Technology Approach
    March 15, 2017 | Rob Koplowitz, TJ Keitt

    We are on the verge of an era in which computers will augment our ability to anticipate, identify, and adapt to changes in our personal and professional lives. The systems that enable such...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Predictive Analytics And Machine Learning Solutions, Q1 2017

    Enterprises Must Possess The Power To Predict In The Age Of The Customer
    March 7, 2017 | Mike Gualtieri

    Make your data scientists more productive — and happier — with a new predictive analytics and machine learning (PAML) solution. In our 23-criteria evaluation of PAML solution vendors, we identified...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Security Analytics Platforms, Q1 2017

    Tools And Technology: The Security Architecture And Operations Playbook
    March 6, 2017 | Joseph Blankenship

    In our 36-criteria evaluation of security analytics (SA) providers, we identified the 11 most significant ones — BAE Systems, E8 Security, Fortinet, Hewlett Packard Enterprise (HPE), Huntsman...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: In-Memory Databases, Q1 2017

    In-Memory Databases Are Driving Next-Generation Workloads And Use Cases
    February 28, 2017 | Noel Yuhanna

    In-memory database initiatives are fast on the rise as organizations focus on rolling out real-time analytics and extreme transactions to support growing business demands. In-memory offers...

  • For Customer Insights Professionals

    Report

    Report Vendor Landscape: Digital Intelligence Technology Providers You Should Care About

    Landscape: The Digital Intelligence Playbook
    February 17, 2017 | James McCormick

    Digital intelligence practitioners use data and analytics to delight customers with optimal experiences wherever they digitally interact with their firms. The exploding volumes and variety of...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Insights Service Providers, Q1 2017

    Leaders Emerge In A Nascent Insights Services Market

    In our 20-criteria evaluation of insights services, we identified 10 providers offering a broad range of services across vertical industries and specific domains — Accenture Digital, Atos,...

  • For CIO Professionals

    Report

    Report Big Tech's Healthcare Takeover

    Companies Like Google, IBM, And Salesforce Are Bringing Innovation That Incumbent Vendors Aren't
    February 13, 2017 | Kate McCarthy

    Health information technology (HIT) companies have long been the backbone of clinical, financial, and operational workflows for US payers and providers. But as healthcare customers begin to demand...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: BPM Platforms For Digital Automation

    Landscape: The Business Process Management Playbook
    February 10, 2017 | Rob Koplowitz

    As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Configure-Price-Quote Solutions, Q1 2017

    Oracle, Apttus, And CallidusCloud Lead The Pack Of Maturing CPQ Solutions
    February 7, 2017 | John Bruno

    In our 36-criteria evaluation of configure-price-quote (CPQ) providers, we identified the 11 most significant vendors — Apttus, CallidusCloud, Cincom, FPX, IBM, Infor, Model N, Oracle, PROS,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Web Content Management Systems, Q1 2017

    Six Solutions Stand Apart, While Others Are Heavily Investing
    January 24, 2017 | Mark Grannan

    In our 25-criteria evaluation of web content management system (web CMS) providers, we identified the 15 most significant ones — Acquia, Adobe, Crownpeak, Episerver, e-Spirit, Hippo (BloomReach),...

  • For CIO Professionals

    Report

    Report Public Clouds Spread Across Europe

    Major Public Cloud Vendors Expand Beyond Their First European Locations, Offering CIOs Flexibility, Choice, And Compliance
    January 18, 2017 | Paul Miller

    Not too long ago, the biggest public cloud platform vendors aimed to serve their customers from just one or two data center regions in Europe. All are now rapidly expanding their footprint across...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Incident Response Service Providers

    IR Services Are Vital To Mitigating The Consequences Of A Breach
    December 21, 2016 | Josh Zelonis

    A mature incident response (IR) is essential to your business. Breaches are inevitable, and the costs and damage to reputation can be massive. As a result, IR-as-a-service has fully graduated into...

  • For Customer Experience Professionals

    Report

    Report Case Study: IBM Builds A Design-Driven Culture At Scale

    December 12, 2016 | Allegra Burnette

    In the push toward improved customer experience (CX), design — including its broader sense of design thinking — stands out as an essential skill. But how does a company, particularly a large global...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate IBM Watson's Natural Language Processing Capabilities

    Consider Watson When You Need Specific Answers From Text, Not Document Search
    December 9, 2016 | Somak Roy

    Rising adoption and public success stories have given cognitive computing momentum. At the same time, Watson has expanded beyond its early forays in oncology into financial services and beyond....

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Disaster-Recovery-As-A-Service Providers, Q4 2016

    DRaaS Providers Promise To Keep You Up
    December 7, 2016 | Naveen Chhabra

    Service outages cause inexcusable harm to customer experiences, putting infrastructure and operations (I&O) professionals under tremendous pressure to ensure that business technology services are...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Insight Platform Suites, Q4 2016

    The Seven Providers That Matter Most And How They Stack Up
    December 7, 2016 | Brian Hopkins

    Insight platforms that combine data management, analytics, and insight execution tools were 2016's top emerging technology priority according to enterprise architects. In our 30-criteria evaluation...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaboration, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 7, 2016 | Craig Le Clair

    AD&D pros looking to update their technology to meet new business demands often ask us about enterprise collaboration. Innovative capabilities for group messaging, document collaboration, and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Product Information Management Solutions, Q4 2016

    The 10 Providers That Matter Most And How They Stack Up
    December 5, 2016 | Fiona Swerdlow, Nasry Angel

    In our 28-criteria evaluation of product information management (PIM) providers, we identified the 10 most significant — ADAM Software, Agility Multichannel, Contentserv, EnterWorks, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Modern Application Functional Test Automation Tools, Q4 2016

    The 11 Providers That Matter Most And How They Stack Up
    December 5, 2016 | Diego Lo Giudice

    In our 33-criteria evaluation of functional test automation (FTA) providers, we identified the 11 most significant ones — Conformiq, Hewlett Packard Enterprise (HPE), IBM, LogiGear, Micro Focus,...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Data Governance Stewardship And Discovery Solutions

    Data Governance Stewardship And Discovery Solutions To Govern Systems Of Insight
    November 30, 2016 | Henry Peyret

    In 2015, Forrester identified a new market category: data governance stewardship. These offerings help companies navigate their journey toward data citizenship. The market is continuing to develop...

  • For B2C Marketing Professionals

    Report

    Report Vendor Landscape: Mobile Engagement Automation Solutions

    Mobile Moments Demand Speed, Speed Demands Automation
    November 22, 2016 | Jennifer Wise, Julie A. Ask

    With the ever-increasing volume of mobile moments happening each day in the US alone, marketers need automation to deliver against high customer expectations in real time. Vying to help is a new...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Big Data Fabric, Q4 2016

    A Critical Platform For Enterprises To Succeed With Big Data Initiatives
    November 22, 2016 | Noel Yuhanna

    Big data initiatives are on the rise as organizations focus on rolling out actionable insights. Big data fabric offers enterprise architecture (EA) pros a platform that helps them discover,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

    Oracle And Salesforce Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle,...

  • For CIO Professionals

    Report

    Report Vendor Landscape: ePurchasing Suites, 2016 To 2017

    More Vendors Offer Suites, But Real Client Adoption Remains Limited
    November 18, 2016 | Andrew Bartels

    Winning, serving, and retaining customers involves technologies for buying, sourcing, contracting, and managing vendors that go into the creation and delivery of customer value. Vendors of...

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