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  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise Application Services Providers, Q1 2017

    Leading Providers Blend Design, Tech, And Business For Transformational Mobile Enterprise Apps
    March 22, 2017 | Jeffrey S. Hammond, Liz Herbert

    Mobile enterprise apps for employees and partners tend to get less attention than customer-facing ones, but they are critical to a digital enterprise. Application development and delivery (AD&D)...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Incident Response Service Providers

    IR Services Are Vital To Mitigating The Consequences Of A Breach
    December 21, 2016 | Josh Zelonis

    A mature incident response (IR) is essential to your business. Breaches are inevitable, and the costs and damage to reputation can be massive. As a result, IR-as-a-service has fully graduated into...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: BPM Service Providers, Q4 2016

    The 12 Providers That Matter Most And How They Stack Up
    November 22, 2016 | Christopher Mines, Clay Richardson

    In our 21-criteria evaluation of business process management (BPM) service providers, we identified the 12 most significant ones and researched, analyzed, and scored them. This report shows how...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: B2C Mobile App-Dev Shops For Large Enterprises

    Most Providers Proclaim To "Show, Not Tell" — But Few Really Do
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    Customer-obsessed firms want to nail mobile moments, but many lack a cohesive consumer mobile app strategy. All too often we see business-to-consumer (B2C) app strategies suffer from apps that have...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

    September 26, 2016 | Liz Herbert

    The technology industry is abuzz with talk of digital disruption, and our research shows that firms have a propensity to work with services partners due to the fast-moving and still-nascent nature...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation Oracle Application Projects, Q3 2016

    The 13 Providers That Matter Most For Oracle Cloud Projects And How They Stack Up
    September 6, 2016 | Liz Herbert

    A growing number of customers are moving business applications to Oracle Cloud and are seeking service partners that can help them with business strategy, implementation, and support related to...

  • For Customer Insights Professionals

    Report

    Report Vendor Landscape: Privacy-Support Providers For Marketers

    Tools And Technology: The Customer Trust And Privacy Playbook
    August 19, 2016 | Fatemeh Khatibloo

    A multitude of vendors — from agencies and identity management vendors to certification providers — provide guidance to firms about customer privacy issues. This report provides an overview of the...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Integration Strategy And Delivery Service Providers

    Rise Above Silos Of Application, Data, And Process Integration
    June 23, 2016 | Randy Heffner

    Since the 1990s, the integration landscape has continually expanded, with new styles, patterns, products, and deployment models. Today, digital transformation agendas intensify integration's...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Hybrid Cloud Management Solutions Of Major Service Providers, Q2 2016

    Service providers are relying more upon software assets and intellectual property (IP) when carrying out client engagements. This is certainly true with hybrid cloud management: Providers are...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Insights Service Providers

    New Insights Service Providers Hail From Diverse Origins
    May 12, 2016 | Jennifer Belissent, Ph.D.

    The emergence of insights services has radically changed the market for data and analytics technologies, giving decision-makers direct access to the insights they need to transform their business....

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: API Strategy And Delivery Service Providers

    All Buyers Should Look At API Business Strategy Capabilities
    April 19, 2016 | Randy Heffner

    Far beyond their usefulness for mobile apps and internal integration, APIs open new angles into business strategy. Even CEOs and chief strategy officers need to pay attention. The strategic...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

    The 14 Global Providers That Matter Most For SAP-Based Digital Transformation Projects And How They Stack Up
    March 17, 2016 | Liz Herbert

    In our 23-criteria evaluation of SAP services providers, we identified the 14 most significant vendors: Accenture, Atos, Capgemini, Deloitte, EY, HCL, Hewlett Packard Enterprise (HPE), IBM,...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Information Security Consulting Services, Q1 2016

    The 13 Global Providers That Matter Most And How They Stack Up
    January 29, 2016 | Martin Whitworth

    In Forrester's 31-criteria evaluation of information security consulting service providers, we identified the 13 most significant firms in the category — Accenture, Atos, BAE Systems, Dell...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Cloud Strategies Of Leading Global Infrastructure Outsourcing Providers

    If You Can't Beat The Hyperscale Public Clouds, Manage Them
    December 15, 2015 | Bill Martorelli, Dave Bartoletti

    Most large firms have already adopted cloud computing in some form, with many aggressively expanding their use. Cloud strategies of the global infrastructure outsourcing service providers have...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Digital Experience Service Providers, Q4 2015

    Digital Customer Experience Implementation Capabilities Are Key Differentiators For AD&D Pros
    November 4, 2015 | Anjali Yakkundi, Sarah Sikowitz

    In Forrester's 31 criteria evaluation of digital experience services providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte...

  • For CMO Professionals

    Report

    Report The Forrester Wave™: Digital Experience Service Providers, Q4 2015

    Digital Customer Experience Strategy And Design Capabilities Are Key Differentiators For CMOs
    November 4, 2015 | Sarah Sikowitz, Anjali Yakkundi

    In Forrester's 31 criteria evaluation of digital experience service providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte Digital,...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Use Project Services To Accelerate Infrastructure Transformation

    September 1, 2015 | Bill Martorelli

    In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Business Transformation Consultancies, Q3 2015

    The 10 Providers That Matter Most And How They Stack Up
    July 21, 2015 | Marc Cecere

    In Forrester's 23-criteria evaluation of business transformation consultancies, we identified the 10 most significant service providers — Accenture, Capgemini, Cognizant, Deloitte, EY, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

    The 13 Providers Best Suited For Larger, Transformational Salesforce Projects
    June 26, 2015 | Liz Herbert

    Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: SAP Service Providers In Asia Pacific, Q2 2015

    The 10 Providers That Matter Most And How They Stack Up
    June 3, 2015 | Frederic Giron

    In Forrester's 34-criteria evaluation of SAP service providers in Asia Pacific, we identified the 10 most significant vendors — ABeam Consulting, Accenture, Deloitte, Fujitsu, Infosys, NTT...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Digital Experience Delivery Service Providers, 2015

    Players With Vastly Different DNAs Scramble To Help Create, Design, And Deliver Digital Customer Engagement
    April 24, 2015 | Anjali Yakkundi

    Delivering digital customer experiences across branded digital touchpoints, primarily web and mobile, requires a unique set of skills: customer experience strategy, user experience (UX),...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Trade Promotion Management

    Drive Your CPG Firm's Digital Business Initiatives With New Trade Promotion Applications
    April 22, 2015 | George Lawrie

    Consumer packaged goods (CPG) brands spend more than $500 billion on trade promotions annually and estimate that a third of that spend generates negative returns. To drive new product introduction...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise App Services Providers — Large Providers, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up
    March 4, 2015 | Liz Herbert, Jeffrey S. Hammond

    In Forrester's fifteen-criteria emerging market evaluation of mobile enterprise app services providers, we identified the 10 most significant services providers — Accenture, Capgemini,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up
    February 9, 2015 | Adam Silverman, Andy Hoar

    In Forrester's 77 criteria evaluation of the top 10 global commerce service providers (GCSPs), we found that Deloitte Digital, SapientNitro, Accenture Digital, Razorfish Global, Cognizant, and IBM...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2B Global Commerce Service Providers, Q1 2015

    Accenture Digital, Deloitte Digital, And SapientNitro Lead, With Several Key Players Trailing Closely Behind
    February 9, 2015 | Andy Hoar, Adam Silverman

    In Forrester's 77-criteria evaluation of the top 11 global commerce service providers (GCSPs), we found that Accenture Digital, Deloitte Digital, and SapientNitro lead the pack with their...

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