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  • David K. Johnson

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  • For CIO Professionals

    Report

    Report Five Secrets Of Customer-Obsessed Cultures

    How Customer-Obsessed Companies Bring Their Values To Life
    June 6, 2016 | Samuel Stern, David K. Johnson

    For most companies, customer focus is just talk. What separates customer experience (CX) leaders from laggards is not their stated commitment to customers. It's instead their follow-through on that...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Gets Its Flagship OS Back On Track With Windows 10

    Microsoft Secures Its Stake In Enterprise PCs, But Universal App Architecture Won't Be Enough To Win Mobile Without More Help
    January 21, 2015 | Frank E. Gillett, J. P. Gownder

    On January 21, 2015, Microsoft provided the public with more details on Windows 10, which was originally announced last September at a press event in San Francisco. Windows 10 is the next major...