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  • Deloitte

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Unlock Personalization's Potential With Help From Service Providers

    Personalization Is Hard; Digital Experience Service Providers Can Help With Skills And Technologies
    June 16, 2017 | Ted Schadler, Danielle Geoffroy

    Advances in technology and customer urgency have made personalization hot again. By pulling customer data, content, and algorithmic matching engines out into a personalization architecture, firms...

  • For Customer Insights Professionals

    Report

    Report The Insights Services Directory, Q2 2017

    The insights services landscape is nascent and expanding, with players emerging from diverse origins. The prospect of working with a strategic data and analytics partner to uncover and pursue new...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Business Intelligence Platform Implementation Service Providers, Q2 2017

    The Top 13 Providers Stand Out From The Thousands With Their Breadth, Depth, Execution, People, And History Of Success
    April 28, 2017 | Boris Evelson

    In our 18-criteria evaluation of business intelligence (BI) platform implementation service providers (BIPISPs), we identified the 13 most significant ones — Accenture, Capgemini, Cognizant,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Continuous Testing Services For Agile And DevOps Environments

    How To Navigate A Crowded, Unconsolidated, And Fast-Transforming Market
    April 14, 2017 | Diego Lo Giudice

    Application development leaders in customer-obsessed organizations are embracing continuous software delivery to create more value faster. With Agile and development and operations (DevOps)...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise Application Services Providers, Q1 2017

    Leading Providers Blend Design, Tech, And Business For Transformational Mobile Enterprise Apps
    March 22, 2017 | Jeffrey S. Hammond, Liz Herbert

    Mobile enterprise apps for employees and partners tend to get less attention than customer-facing ones, but they are critical to a digital enterprise. Application development and delivery (AD&D)...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Insights Service Providers, Q1 2017

    Leaders Emerge In A Nascent Insights Services Market

    In our 20-criteria evaluation of insights services, we identified 10 providers offering a broad range of services across vertical industries and specific domains — Accenture Digital, Atos,...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Incident Response Service Providers

    IR Services Are Vital To Mitigating The Consequences Of A Breach
    December 21, 2016 | Josh Zelonis

    A mature incident response (IR) is essential to your business. Breaches are inevitable, and the costs and damage to reputation can be massive. As a result, IR-as-a-service has fully graduated into...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: B2C Mobile Services Providers, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    In our 20-criteria evaluation of B2C mobile services providers, we identified the 13 most significant ones — AKQA, Bottle Rocket, CapTech Ventures, Deloitte, Fuzz, IBM, L&T Infotech, Mobiquity,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: B2C Mobile App-Dev Shops For Large Enterprises

    Most Providers Proclaim To "Show, Not Tell" — But Few Really Do
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    Customer-obsessed firms want to nail mobile moments, but many lack a cohesive consumer mobile app strategy. All too often we see business-to-consumer (B2C) app strategies suffer from apps that have...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

    September 26, 2016 | Liz Herbert

    The technology industry is abuzz with talk of digital disruption, and our research shows that firms have a propensity to work with services partners due to the fast-moving and still-nascent nature...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation Oracle Application Projects, Q3 2016

    The 13 Providers That Matter Most For Oracle Cloud Projects And How They Stack Up
    September 6, 2016 | Liz Herbert

    A growing number of customers are moving business applications to Oracle Cloud and are seeking service partners that can help them with business strategy, implementation, and support related to...

  • For Customer Insights Professionals

    Report

    Report Vendor Landscape: Privacy-Support Providers For Marketers

    Tools And Technology: The Customer Trust And Privacy Playbook
    August 19, 2016 | Fatemeh Khatibloo

    A multitude of vendors — from agencies and identity management vendors to certification providers — provide guidance to firms about customer privacy issues. This report provides an overview of the...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Integration Strategy And Delivery Service Providers

    Rise Above Silos Of Application, Data, And Process Integration
    June 23, 2016 | Randy Heffner

    Since the 1990s, the integration landscape has continually expanded, with new styles, patterns, products, and deployment models. Today, digital transformation agendas intensify integration's...

  • For Enterprise Architecture Professionals

    Report

    Report Enhance BA Benchmarking With Digital Touchpoint Metrics

    Benchmarks: The Business Architecture Playbook
    June 8, 2016 | Gordon Barnett

    Customer experience and digital change initiatives are proliferating in organizations, which are investing in business architecture (BA) to facilitate these initiatives. Many of them challenge BA...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Insights Service Providers

    New Insights Service Providers Hail From Diverse Origins
    May 12, 2016 | Jennifer Belissent, Ph.D.

    The emergence of insights services has radically changed the market for data and analytics technologies, giving decision-makers direct access to the insights they need to transform their business....

  • For Customer Experience Professionals

    Report

    Report The Top 10 Voice Of The Customer (VoC) Program Questions Answered

    The Value Of VoC Programs, VoC Program Best Practices, And Ways That VoC Programs Drive CX Management Maturity
    April 29, 2016 | Maxie Schmidt-Subramanian

    The VoC helps improve customer experience (CX) and drive significant business value. To help organizations get the most out of their VoC programs, Forrester answered the most common questions that...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: API Strategy And Delivery Service Providers

    All Buyers Should Look At API Business Strategy Capabilities
    April 19, 2016 | Randy Heffner

    Far beyond their usefulness for mobile apps and internal integration, APIs open new angles into business strategy. Even CEOs and chief strategy officers need to pay attention. The strategic...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Global Privacy And Data Protection Consulting Services

    As Consulting Services Proliferate And Privacy Stakes Increase, S&R Pros Must Be Especially Cautious In Their Selection
    April 6, 2016 | Enza Iannopollo

    In light of substantial fines for noncompliance and growing pressure from courts, competitors, and customers, security and risk (S&R) professionals must now orchestrate new privacy and data...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

    The 14 Global Providers That Matter Most For SAP-Based Digital Transformation Projects And How They Stack Up
    March 17, 2016 | Liz Herbert

    In our 23-criteria evaluation of SAP services providers, we identified the 14 most significant vendors: Accenture, Atos, Capgemini, Deloitte, EY, HCL, Hewlett Packard Enterprise (HPE), IBM,...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Information Security Consulting Services, Q1 2016

    The 13 Global Providers That Matter Most And How They Stack Up
    January 29, 2016 | Martin Whitworth

    In Forrester's 31-criteria evaluation of information security consulting service providers, we identified the 13 most significant firms in the category — Accenture, Atos, BAE Systems, Dell...

  • For Customer Experience Professionals

    Report

    Report Mapping The Customer Journey

    Four Approaches To Customer Journey Mapping: When And How To Use Them

    Companies have woken up to the reality that customer experience (CX) is critical to their business. To help improve experiences that they offer, CX pros have been quick to adopt customer journey...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Digital Experience Service Providers, Q4 2015

    Digital Customer Experience Implementation Capabilities Are Key Differentiators For AD&D Pros
    November 4, 2015 | Anjali Yakkundi, Sarah Sikowitz

    In Forrester's 31 criteria evaluation of digital experience services providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Use Project Services To Accelerate Infrastructure Transformation

    September 1, 2015 | Bill Martorelli

    In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Business Transformation Consultancies, Q3 2015

    The 10 Providers That Matter Most And How They Stack Up
    July 21, 2015 | Marc Cecere

    In Forrester's 23-criteria evaluation of business transformation consultancies, we identified the 10 most significant service providers — Accenture, Capgemini, Cognizant, Deloitte, EY, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

    The 13 Providers Best Suited For Larger, Transformational Salesforce Projects
    June 26, 2015 | Liz Herbert

    Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business...

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