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  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Cloud Strategies Of Leading Global Infrastructure Outsourcing Providers

    If You Can't Beat The Hyperscale Public Clouds, Manage Them
    December 15, 2015 | Bill Martorelli, Dave Bartoletti

    Most large firms have already adopted cloud computing in some form, with many aggressively expanding their use. Cloud strategies of the global infrastructure outsourcing service providers have...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: eDiscovery

    Know Your Requirements And Pain Points When Assessing A Crowded Market That's In Flux
    October 14, 2015 | Cheryl McKinnon, Nasry Angel

    As information governance programs mature and enterprise architecture professionals think more holistically about managing data and content to meet business objectives, organizations continue to...

  • For Infrastructure & Operations Professionals

    Report

    Report North American Global Infrastructure Outsourcing Market Overview

    Infrastructure Outsourcers Adapt To The BT Agenda
    December 9, 2014 | Bill Martorelli

    As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: eDiscovery, Q4 2013

    Part 2: The Vendor Landscape
    December 13, 2013 | Cheryl McKinnon

    Organizations are insourcing more of the eDiscovery process as information management programs mature and as technologies expand to meet the needs of corporate legal teams — not just law...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management, Q3 2013

    September 19, 2013 | Alan Weintraub, Craig Le Clair

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

  • For CIO Professionals

    Report

    Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Managed Print Services, Q2 2012

    Vendors Move Toward Mature Service Offerings
    May 10, 2012 | Craig Le Clair

    While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

  • For Application Development & Delivery Professionals

    Report

    Report Decide Whether To Build Or Source Your Customer Service Operations

    Profiles Of Eight Leading Customer Service Outsourcing Vendors
    February 28, 2012 | Kate Leggett

    This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management, Q4 2011

    EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind
    November 1, 2011 | Alan Weintraub

    In Forrester's 66-criteria evaluation of enterprise content management (ECM) vendors, we found that EMC, IBM, OpenText, and Oracle lead the pack because of their abilities to address all four...

  • For Application Development & Delivery Professionals

    Report

    Report Prepare For Paper Decline: Offload Output To Document Processing Service Providers

    September 20, 2011 | Craig Le Clair

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

  • For Application Development & Delivery Professionals

    Report

    Report Use Efficient Document Service Providers To Offset High Document Costs

    June 29, 2011 | Craig Le Clair

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...