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  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • For Customer Insights Professionals

    Report

    Report Vendor Landscape: Digital Intelligence Technology Providers You Should Care About

    Landscape: The Digital Intelligence Playbook
    February 17, 2017 | James McCormick

    Digital intelligence practitioners use data and analytics to delight customers with optimal experiences wherever they digitally interact with their firms. The exploding volumes and variety of...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Application Release Automation, Q3 2016

    The Nine Providers That Matter Most And How They Stack Up
    September 30, 2016 | Amy DeMartine, Robert Stroud

    In our 38-criteria evaluation of application release automation (ARA) providers, we identified the nine most significant — Automic Software, BMC Software, CA Technologies, Clarive, Electric Cloud,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Application Performance Management, Q3 2016

    The 14 Providers That Matter Most And How They Stack Up
    September 22, 2016 | Milan Hanson, Eveline Oehrlich

    In our 28-criteria evaluation of application performance management (APM) solutions, we identified the 14 most significant vendors — AppDynamics, AppNeta, BMC Software, CA Technologies, Dell,...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Release Automation Tools

    Unleash Your Agility With Release Automation For Better Business Results
    May 12, 2016 | Amy DeMartine

    Application release automation (ARA) tools help firms release software consistently and in an automated fashion as a key part of getting business technology solutions to end customers. This report...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016

    Vendors From All Specialties Are Converging On APM
    May 9, 2016 | Milan Hanson

    Application performance management (APM) has graduated from monitoring back-end systems to helping delight customers. Infrastructure and operations (I&O) professionals tasked with managing today's...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Private Cloud Software Solutions, Q2 2016

    Varied Building Blocks Lay The Foundation, But It's Up To You To Make It A True Private Cloud
    April 12, 2016 | Lauren E. Nelson

    Enterprises turn to the private cloud market for fast provisioning of resources, delivering public cloud-like capabilities internally. However, this market comprises more than one category of...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions
    February 19, 2016 | Eveline Oehrlich, Elinor Klavens

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Private Cloud Software Suites, Q1 2016

    How The Top Nine Private Cloud Software Suites Stack Up
    January 19, 2016 | Lauren E. Nelson

    In Forrester's 40-criteria evaluation of private cloud solution vendors, we identified the nine most significant software providers — BMC Software, Cisco Systems, Citrix, Hewlett Packard...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Hybrid Cloud Management Solutions, Q1 2016

    Tools And Technology: The Cloud Computing Playbook
    January 8, 2016 | Dave Bartoletti

    In Forrester's 32-criteria evaluation of hybrid cloud management solution vendors, we identified 11 significant software providers — BMC Software, Citrix, CliQr Technologies, Dell, Hewlett Packard...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Hybrid Cloud Management Solutions

    These Rapidly Maturing Solutions Offer Self-Service And Frictionless Governance Across Clouds
    October 22, 2015 | Dave Bartoletti

    Today's digital businesses rely on a growing portfolio of cloud platforms to create and deliver differentiated customer experiences. Infrastructure and operations (I&O) pros scramble to offer...

  • For Infrastructure & Operations Professionals

    Report

    Report The Dynamics Of China's Private Cloud Market

    More Adoption Is Expected To Enable Business Transformation
    October 24, 2014 | Frank Liu

    Infrastructure and operations (I&O) professionals in China face a difficult task: optimizing their firm's infrastructure to support business transformation in the age of the customer. I&O pros must...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?
    October 21, 2014 | Eveline Oehrlich, John Rakowski, Amy DeMartine

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: ITSM SaaS Delivery Capabilities, Q3 2014

    The 10 Vendors That Matter Most And How They Stack Up
    July 28, 2014 | Amy DeMartine

    How an IT or business service is delivered directly affects the quality of experience for the service consumer and the reputation of the infrastructure and operations (I&O) team that delivers the...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • For Infrastructure & Operations Professionals

    Report

    Report Key ITSM SaaS Solution Capabilities

    June 4, 2014 | Eveline Oehrlich

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • For Infrastructure & Operations Professionals

    Report

    Report Applying The Forrester Wave™: Private Cloud Solutions, Q4 2013

    Customizing The Private Cloud Forrester Wave To Evaluate Four Common Private Cloud Scenarios
    May 8, 2014 | Lauren E. Nelson

    In November 2013, we published our private cloud solutions Forrester Wave evaluation, where we used 61 criteria to evaluate 10 private cloud solutions vendors. The findings showed how well each...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Private Cloud Solutions, Q4 2013

    Three Vendors Rise To The Top Of The Private Cloud Market
    November 25, 2013 | Lauren E. Nelson

    In Forrester's 61-criteria evaluation of private cloud solution vendors, we identified the 10 most significant software providers — ASG Software Solutions, BMC Software, CA Technologies, Cisco...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: The Four Megavendors In IT Management Software, Q3 2013

    SWOT Analysis: BMC Software, CA Technologies, HP Software, And IBM Cloud & Smarter Infrastructure
    August 16, 2013 | Courtney Bartlett, Jean-Pierre Garbani

    For many years, Forrester saw the IT management software (ITMS) vendors as one of four major archetypes: the megavendors, with portfolios that cover the whole ITMS market; the challengers, who work...

  • For Infrastructure & Operations Professionals

    Report

    Report Revive Your IT Management Software Portfolio

    March 1, 2013 | John Rakowski, Courtney Bartlett, Glenn O'Donnell

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

  • For Infrastructure & Operations Professionals

    Report

    Report Game On: Drive Engagement With Service Management And Automation Simulations

    December 11, 2012 | Eveline Oehrlich

    Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

  • For Analyst Relations Professionals

    Report

    Report Case Study: BMC Software Implements Precision AR

    August 25, 2011 | Kevin Lucas

    As a surgeon's scalpel is to a hacksaw, so BMC Software's precision AR strategy is to the more generic AR approaches of other firms. Clear, focused goals ensure that the AR team wastes no time on...

  • For CIO Professionals

    Report

    Report BMC Finally Puts The "B" Into BSM

    November 12, 2008 | John Brand

    While BMC has espoused its Business Service Management (BSM) vision for many years, along with numerous other vendors, we believe the June 2008 acquisition of niche management vendor ITM Software...

  • For CIO Professionals

    Report

    Report The BSM Bet Is Paying Off For BMC Software

    SWOT Analysis: BMC Software, Q4 2007
    December 7, 2007 | Christine E. Atwood

    Over the years, BMC Software has evolved from business service management (BSM) thought leader to BSM market leader. With BSM now a mainstream proposition, BMC is able to reap the benefits,...

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