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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupting Finance: Digital Wallets

    Digital Wallets Compete For Market Share, But Consumer Adoption Will Be Slower Than You Think
    April 7, 2016 | Jacob Morgan, Thomas Husson

    Where, with whom, and how much customers spend is a treasure trove of profitable data currently held by banks and a handful of card networks worldwide. The past few years have seen the emergence of...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Vendor Landscape: Mobile Payment Partners In Southeast Asia

    Banks Must Work With Partners For Mobile Payment Success
    October 16, 2015 | Zhi Ying Ng

    While many of Southeast Asia's mobile operators, credit card networks, and financial technology startups are advancing their mobile payment systems at a rapid pace, some retail banks in the region...

  • For Marketing Leadership Professionals

    Report

    Report The Future Of Mobile Wallets Lies Beyond Payments

    Select Your Mobile Wallet Partners To Craft Valuable Mobile Moments
    February 9, 2015 | Thomas Husson

    Despite the accelerating rate of disruption and innovation in mobile payments, no one, including Apple, has yet cracked mobile wallets. Forrester believes that several players will emerge as...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Disrupting Payments — Commerce Innovators Signal What Is To Come

    Key Themes From Finovate Fall And Money20/20 Center Around Redefining Digital Identity And Delivering Enhanced Commerce Value
    December 19, 2014 | Denee Carrington

    Digital and mobile technology is evolving rapidly and transforming the way consumers and businesses interact. Investors are actively targeting the payments space as hundreds of well-funded...

  • For Customer Experience Professionals

    Report

    Report How PayPal Uses Exploratory Research To Drive A Culture Of Customer-Focused Innovation

    January 25, 2012 | Vidya L. Drego

    Exploratory research uncovers customer needs that have yet to be met, exposes opportunities for differentiation, provides a holistic view of a problem space, and helps firms keep pace with the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: Discover Financial Services Partners With PayPal To Roll Out Mobile P2P Payments

    Firm "Electronifies" Cash Transactions To Enhance Existing PFM Tool
    November 2, 2011 | Peter Wannemacher

    In February 2009, Discover Financial Services introduced its Spend Analyzer, an online personal financial management (PFM) tool that lets clients track and categorize their spending. Adoption was...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report UK Merchants Should Consider Accepting PayPal

    A Third Of UK Online Shoppers Now Use PayPal As Well As Plastic Cards
    April 9, 2007 | Benjamin Ensor

    Credit cards and debit cards continue to be the most popular payment method for online purchases in the UK. With the exception of PayPal, most Net users have neither heard of nor use the numerous...