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  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Insights Service Providers, Q1 2017

    Leaders Emerge In A Nascent Insights Services Market

    In our 20-criteria evaluation of insights services, we identified 10 providers offering a broad range of services across vertical industries and specific domains — Accenture Digital, Atos,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: B2C Mobile App-Dev Shops For Large Enterprises

    Most Providers Proclaim To "Show, Not Tell" — But Few Really Do
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    Customer-obsessed firms want to nail mobile moments, but many lack a cohesive consumer mobile app strategy. All too often we see business-to-consumer (B2C) app strategies suffer from apps that have...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

    September 26, 2016 | Liz Herbert

    The technology industry is abuzz with talk of digital disruption, and our research shows that firms have a propensity to work with services partners due to the fast-moving and still-nascent nature...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Hybrid Cloud Management Solutions Of Major Service Providers, Q2 2016

    Service providers are relying more upon software assets and intellectual property (IP) when carrying out client engagements. This is certainly true with hybrid cloud management: Providers are...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Insights Service Providers

    New Insights Service Providers Hail From Diverse Origins
    May 12, 2016 | Jennifer Belissent, Ph.D.

    The emergence of insights services has radically changed the market for data and analytics technologies, giving decision-makers direct access to the insights they need to transform their business....

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

    The 14 Global Providers That Matter Most For SAP-Based Digital Transformation Projects And How They Stack Up
    March 17, 2016 | Liz Herbert

    In our 23-criteria evaluation of SAP services providers, we identified the 14 most significant vendors: Accenture, Atos, Capgemini, Deloitte, EY, HCL, Hewlett Packard Enterprise (HPE), IBM,...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Information Security Consulting Services, Q1 2016

    The 13 Global Providers That Matter Most And How They Stack Up
    January 29, 2016 | Martin Whitworth

    In Forrester's 31-criteria evaluation of information security consulting service providers, we identified the 13 most significant firms in the category — Accenture, Atos, BAE Systems, Dell...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Wolfgang Benkel, Bill Martorelli

    In Forrester's 27-criteria evaluation of Europe, Middle East, and Africa (EMEA) workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Computacenter, CSC,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: North American Workplace Services, Q4 2015

    The 14 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Bill Martorelli, Wolfgang Benkel

    In Forrester's 26-criteria evaluation of North American (NA) services vendors, we identified the 14 most significant providers — Atos, Capgemini, Cognizant, CompuCom (The Global Workspace...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Global Workplace Services, Q4 2015

    The 13 Providers That Matter Most And How They Stack Up
    December 17, 2015 | Wolfgang Benkel, Bill Martorelli

    In Forrester's 27-criteria evaluation of global workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Cognizant, CSC, Fujitsu, The Global Workspace...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Use Project Services To Accelerate Infrastructure Transformation

    September 1, 2015 | Bill Martorelli

    In the face of unprecedented and escalating demands on information technology brought on by the age of the customer, infrastructure and operations (I&O) professionals are being forced to rapidly...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Global Infrastructure Outsourcing, Q1 2015

    The Global Infrastructure Outsourcing Providers That Matter Most And How They Stack Up
    January 13, 2015 | Bill Martorelli, Wolfgang Benkel

    Given companies' shift in business focus from cost reduction to growth in revenues and improving the customer experience, infrastructure outsourcing services have become an important part of...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: EMEA Infrastructure Services Outsourcing In 2015

    Infrastructure Services Are Adapting To The BT Agenda In EMEA
    December 1, 2014 | Wolfgang Benkel

    As organizations look to innovate their business technology, technology managers seek partners that can help them provide better, faster, and more cost-effective infrastructure services. This is...

  • For CIO Professionals

    Report

    Report Market Overview: European Mobile Workspace Services

    Manage The Mobile Mind Shift With The Right Workspace Provider
    November 14, 2014 | Dan Bieler

    The provider of your mobile workspace solutions will be more than just a provider of technology. Rather, the right provider will have to bring the right assets and experience to act as a strategic...

  • For Security & Risk Professionals

    Report

    Report Market Overview: Managed Security Services, Europe, Q2 2014

    Twenty-One Providers To Consider For Managed Security Services In The European Market
    April 22, 2014 | Ed Ferrara

    As security and risk professionals rush to deal with new business complexities and threats, they're turning to third parties to extend their organizations' security capabilities with as much...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report SAP Services Market Overview

    Navigating A Crowded SAP Partner Landscape In The Digital Era
    December 23, 2013 | Liz Herbert

    Today's SAP solutions extend far beyond systems of record that manage financials and supply chain processes. Through mobility, analytics, cloud, social, and ecosystem solutions, the SAP platform...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Finding The Right SAP Service Provider In China

    July 31, 2013 | Gene Cao

    Over the past two decades, the number of SAP customers in China has risen to more than 2,000. Many of the implementations in the first wave of SAP projects prior to 2005 failed due to a shortage of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Workplace Services, Q2 2013

    Providers Driving Workplace Services In EMEA
    May 14, 2013 | Wolfgang Benkel, Bill Martorelli

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Global Workplace Services, Q1 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    March 25, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
    February 15, 2013 | Liz Herbert

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Atos Origin Is A Strong Performer In Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    With significant growth in remote infrastructure management (RIM) and a solid base in methodologies and tools, Atos Origin is building its experience and customer base in the European market. The...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Atos Origin Is A Strong Performer In Global IT Infrastructure Outsourcing

    The Forrester Wave™ Vendor Summary, Q2 2007
    June 14, 2007 | Paul Roehrig, Ph.D.

    Atos Origin had a modest showing with both its current offering and forward-looking strategy. The firm's broad footprint in EMEA confirms some solid strengths, but overall Atos Origin is limited in...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: IT Sourcing Deal Transformation Management, Q2 2006

    CSC, EDS, and IBM Lead In Our Services Evaluation
    May 15, 2006 | Paul Roehrig, Ph.D.

    Forrester evaluated leading outsourcing vendors on their ability to implement IT sourcing deal transformation management across 55 criteria and found that EDS is the clear winner for its current...