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  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Warehouse Management Systems

    New Capabilities Help Companies Deliver
    December 20, 2016 | Phoenix Zhang

    The holidays are upon us, and we are sure to hear statistics of record-breaking online sales. Some may see this as a logistical hurdle, but smart application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

    Salesforce And Oracle Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for midsize organizations, we identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle,...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Oracle's NetSuite Acquisition Signals A Shifting ERP Landscape

    Customers And Competitors Need To Pay Attention To The Implications Of A Proposed $9.3 Billion Deal
    August 8, 2016 | Paul D. Hamerman

    On July 28, Oracle announced that it had entered into a definitive agreement to acquire SaaS ERP provider NetSuite. At $9.3 billion, the deal is the largest SaaS acquisition to date. Application...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Omnichannel Order Management, Q3 2016

    The Nine OMS Providers That Matter Most For Omnichannel Retail And How They Stack Up
    July 12, 2016 | Brendan Witcher, Adam Silverman

    In Forrester's 40-criteria evaluation of omnichannel order management (OMS) vendors, we identified the nine most significant software providers in the category — Aptos, IBM, Jagged Peak, Kibo,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2B Commerce Suites, Q2 2015

    The Eight Vendors With A Focused Strategy And Mature Solution For B2B Commerce
    June 26, 2015 | Peter Sheldon, Andy Hoar

    In Forrester's 88-criteria evaluation of B2B commerce suite vendors, we identified the eight most significant providers in the category — CloudCraze, eBay Enterprise (Magento), hybris (an SAP...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

    Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

    Salesforce And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

  • For B2B Marketing Professionals

    Report

    Report The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 22, 2013 | Tim Harmon, Tirthankar Sen

    In Forrester's 40-criteria evaluation of partner relationship management (PRM) platform vendors, we identified the seven most significant software providers in the category — Channeltivity,...

  • For Application Development & Delivery Professionals

    Report

    Report Explore The Emerging SaaS ERP Market

    November 11, 2013 | Paul D. Hamerman

    Many application delivery leaders are in the process of reassessing their existing enterprise resource planning (ERP) implementations, which may be more than a decade old, inflexible to the...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

    How The Top 18 Solutions Stack Up
    July 11, 2012 | Kate Leggett

    During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

    The 18 Providers That Matter Most And How They Stack Up
    July 10, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

    The 17 Solutions That Matter Most And How They Stack Up
    July 9, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Project-Based ERP For Service Delivery Professionals

    January 13, 2012 | China Martens

    A growing number of organizations delivering project-based services to customers seek business apps that more fully reflect that project focus and apply it to business-processes-powering project...

  • For Application Development & Delivery Professionals

    Report

    Report CRM Solutions For The Retail And Wholesale Trade

    Solutions To Support Key Customer-Facing Business Processes
    May 9, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses in supporting 10 key cross-functional processes in the retail and wholesale trade: 1) trade promotion; 2)...

  • For Application Development & Delivery Professionals

    Report

    Report CRM Solutions For The High-Tech Manufacturing Industry

    Solutions To Support Key Customer-Facing Business Processes
    December 30, 2010 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support five key high-tech manufacturing sector cross-functional processes: 1) quoting, agreement...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

    July 19, 2010 | William Band, James G. Kobielus

    Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010

    A Crowded Market Means Lots of Choices For Buyers
    June 16, 2010 | William Band

    Forrester evaluated 18 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of large organizations. We found that heavyweight Leaders...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsized Organizations, Q2 2010

    Many Choices With Robust Functionality And Sensible Price Points
    June 16, 2010 | William Band

    Forrester evaluated 19 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of midsized organizations. We found that vendors in the Leader...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Software Solutions, Q4 2008

    Define The Customer Experience Before Choosing A Vendor
    October 21, 2008 | Natalie L. Petouhoff, Ph.D.

    Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Sales Force Management, Q4 2008

    Our Evaluation Uncovers Several Leaders That Suit A Variety Of Sales Needs
    October 3, 2008 | Pete Marston

    Forrester evaluated leading sales management solutions against 214 criteria and three scenarios: 1) multichannel sales force management; 2) direct sales force management; and 3) indirect sales...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Midmarket CRM Suites, Q3 2008

    Solutions From Microsoft, Oracle, RightNow, And Salesforce.com Lead The Way
    August 26, 2008 | Pete Marston

    In Forrester's 517-criteria evaluation of midmarket customer relationship management (CRM) solutions, we found that Oracle's Siebel CRM Professional Edition and CRM On Demand products, Microsoft...

  • For Enterprise Architecture Professionals

    Report

    Report SAP's Business ByDesign Faces Delayed Ramp-Up

    July 1, 2008 | Paul D. Hamerman

    SAP's ambitious new software-as-a-service (SaaS) enterprise resource planning (ERP) offering, SAP Business ByDesign, is targeted at small and medium-sized businesses (SMBs) and features an...

  • For CIO Professionals

    Report

    Report NetSuite Is A Strong Performer In Record-Centric Customer Service Management Software

    The Forrester Wave™ Vendor Summary, Q2 2007
    May 24, 2007 | Chip Gliedman

    NetSuite CRM+ customer service modules are tightly integrated with the enterprise resource planning (ERP) and eCommerce modules, allowing customer service to take full advantage of customer order,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Sales Force Automation, Q2 2007

    Enterprise CRM Vendors And SaaS Specialists Crowd Leaders Group
    April 24, 2007 | Liz Herbert

    Forrester evaluated leading sales force automation (SFA) vendors across 136 criteria and found that buyers must choose from a crowded group of Leaders and Strong Performers. Oracle's Siebel CRM...