45 results in Reports
Sort by:
Refine
  • Pegasystems

Search Results

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Digital Process Automation Software, Q3 2017

    Traditional Process Vendors Take Aim At Digital Transformation
    July 5, 2017 | Rob Koplowitz

    In Forrester's 30-criteria evaluation of digital process automation (DPA) vendors, we identified 12 significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software, OpenText,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

    Intelligence And Omnichannel Engagement Are Fueling Adoption Of Customer Service Solutions
    June 28, 2017 | Kate Leggett, Ian Jacobs

    In our 35-criteria evaluation of customer service solution vendors for enterprise organizations, we identified the nine most significant ones — eGain, Microsoft, Oracle, Pegasystems, Salesforce,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

    June 27, 2017 | John Bruno

    In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems,...

  • For B2C Marketing Professionals

    Report

    Report The Forrester Wave™: Real-Time Interaction Management, Q2 2017

    Advanced Analytics And Cross-Channel Integration Are Fueling RTIM Adoption
    June 6, 2017 | Rusty Warner

    In our 32-criteria evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones — Adobe, Emarsys, FICO, IBM, IgnitionOne, Infor, Pegasystems, Pitney...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Robotic Process Automation, Q1 2017

    The 12 Providers That Matter Most And How They Stack Up
    February 13, 2017 | Craig Le Clair

    In our 28-criteria evaluation of robotic process automation (RPA) providers, we identified the 12 most significant ones — Automation Anywhere, Blue Prism, Contextor, EdgeVerve Systems, Kofax, Kryon...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: BPM Platforms For Digital Automation

    Landscape: The Business Process Management Playbook
    February 10, 2017 | Rob Koplowitz

    As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

    Oracle And Salesforce Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle,...

  • For B2C Marketing Professionals

    Report

    Report The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

    The 15 Providers That Matter Most And How They Stack Up
    May 31, 2016 | Rusty Warner

    In our 26-criteria evaluation of cross-channel campaign management (CCCM) providers, we identified the 15 most significant ones — Adobe, Emarsys, Experian Marketing Services, IBM, Oracle,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Dynamic Case Management, Q1 2016

    The 14 Providers That Matter Most And How They Stack Up
    February 2, 2016 | Craig Le Clair

    In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm'online, Column Technologies, DST Systems, Eccentex,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

    Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations
    December 16, 2015 | Kate Leggett, Ian Jacobs

    In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015

    November 18, 2015 | Clay Richardson

    In Forrester's 31-criteria evaluation of business process management vendors, we identified the 12 most significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software,...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Real-Time Interaction Management, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up
    July 29, 2015 | Rusty Warner

    In Forrester's 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified the 11 most significant technology providers in the category — Adobe, Experian, IBM, Infor,...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Omnichannel Banking Solutions

    Improve Customer Service And Experience With Omnichannel Banking
    April 9, 2015 | Jost Hoppermann

    For financial services firms, omnichannel banking is not just a technology — it's the path to great customer experience (CX) across all channels, using the right customer touchpoint at the...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

    Salesforce And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Pegasystems Makes Headway Into Front Office

    Process Platform And Solution Frameworks Shift To Focus On Customer And Employee Engagement
    August 21, 2014 | Clay Richardson, Carlton A. Doty

    Pegasystems is well known as the provider of a solid business process management platform — bringing sophisticated, if complex, capabilities to the back-office processes of their customers....

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

    Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations
    April 7, 2014 | Kate Leggett

    In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Dynamic Case Management, Q1 2014

    Design Time And Runtime Features Differentiate The Leaders
    March 28, 2014 | Craig Le Clair, Derek Miers

    In Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: BPM Suites, Q1 2013

    How The Top 10 Vendors Stack Up For Next-Generation BPM Suites
    March 11, 2013 | Clay Richardson, Derek Miers

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

    How The Top 18 Solutions Stack Up
    July 11, 2012 | Kate Leggett

    During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

    The 18 Providers That Matter Most And How They Stack Up
    July 10, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

    The 17 Solutions That Matter Most And How They Stack Up
    July 9, 2012 | William Band

    During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise...

  • For Application Development & Delivery Professionals

    Report

    Report Reflections From A BPM Thought Leader: Alan Trefler, Pegasystems

    October 12, 2011 | Derek Miers

    Earlier this year, Forrester launched a series of discussions with business process management (BPM) thought leaders that have made a significant contribution to the discipline — whether by...

  • For Application Development & Delivery Professionals

    Report

    Report CRM Solutions For The Finance And Insurance Industries

    Solutions To Support Key Customer-Facing Business Processes
    February 14, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support four key cross-functional processes in the finance and insurance industries: 1) claims management;...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Dynamic Case Management, Q1 2011

    Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind
    January 31, 2011 | Derek Miers, Craig Le Clair

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms....

  • For Application Development & Delivery Professionals

    Report

    Report CRM Solutions For The Utilities And Telecommunications Industries

    Solutions To Support Key Customer-Facing Business Processes
    January 21, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1)...

Content categories

Refine your results

Date Range

Primary Role

Methodology

Industry

Topics

Market Imperatives

Analyst