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  • For B2C Marketing Professionals

    Report

    Report Vendor Landscape: Cross-Channel Campaign Management

    Choose The Right CCCM Solution To Drive Customer Obsession
    March 27, 2017 | Rusty Warner

    Forrester evaluated 15 suppliers in "The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016," a good starting point for B2C marketers looking to make cross-channel campaign management...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Merchandise Management Systems

    How To Make The Right MMS Choice Amid A Crowded Market Landscape
    March 17, 2017 | George Lawrie

    Application development and delivery (AD&D) professionals within retail organizations increasingly struggle to meet customers' elevated omnichannel service expectations. Legacy merchandise...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Configure-Price-Quote Solutions, Q1 2017

    Oracle, Apttus, And CallidusCloud Lead The Pack Of Maturing CPQ Solutions
    February 7, 2017 | John Bruno

    In our 36-criteria evaluation of configure-price-quote (CPQ) providers, we identified the 11 most significant vendors — Apttus, CallidusCloud, Cincom, FPX, IBM, Infor, Model N, Oracle, PROS,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Warehouse Management Systems

    New Capabilities Help Companies Deliver
    December 20, 2016 | Phoenix Zhang

    The holidays are upon us, and we are sure to hear statistics of record-breaking online sales. Some may see this as a logistical hurdle, but smart application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

    Oracle And Salesforce Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

    Salesforce And Oracle Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for midsize organizations, we identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle,...

  • For CIO Professionals

    Report

    Report Vendor Landscape: ePurchasing Suites, 2016 To 2017

    More Vendors Offer Suites, But Real Client Adoption Remains Limited
    November 18, 2016 | Andrew Bartels

    Winning, serving, and retaining customers involves technologies for buying, sourcing, contracting, and managing vendors that go into the creation and delivery of customer value. Vendors of...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Performance Management, Q4 2016

    The 10 Providers That Matter Most And How They Stack Up
    October 6, 2016 | Paul D. Hamerman

    In our 36-criteria evaluation of enterprise performance management (EPM) providers, we identified the 10 most significant ones — Adaptive Insights, Anaplan, Host Analytics, IBM, Oracle, Prophix...

  • For Application Development & Delivery Professionals

    Report

    Report The Business Applications Landscape 2016 To 2020: SaaS Disruption And Vendor Proliferation

    Landscape: The Business Applications Playbook
    February 1, 2016 | Paul D. Hamerman, Andrew Bartels

    Organizations rely heavily on commercial packaged application software to support business processes. This landscape ranges from customer-focused business technology (BT) applications to solutions...

  • For CIO Professionals

    Report

    Report Vendor Landscape: ePurchasing Software, 2015 To 2016

    The Shift To SaaS Creates Opportunities And Challenges For CIOs And B2B eCommerce Professionals On Both The Buy Side And Sell Side
    October 20, 2015 | Andrew Bartels

    Winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves technologies for buying, sourcing, contracting, and managing vendors of...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Real-Time Interaction Management, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up
    July 29, 2015 | Rusty Warner

    In Forrester's 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified the 11 most significant technology providers in the category — Adobe, Experian, IBM, Infor,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

    Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

    Salesforce And Microsoft Lead A Mature Field Of Vendors
    March 25, 2015 | Kate Leggett

    In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Enterprise Sales Force Automation Solutions

    Today's Solutions Are Changing The Nature Of Your Customers' Interactions With Your Sales Department
    December 15, 2014 | Fraser Tibbetts, Kate Leggett

    The sales force automation (SFA) market is undergoing significant change with increasing emphasis on mobile sales capability, integration with other software products, real-time actionable insight,...

  • For CIO Professionals

    Report

    Report Brief: Product Innovation Must Focus On Simplicity To Enhance Customer Experiences

    Leading Vendors Showcase The Importance Of Simplicity For User Interfaces, Architecture, And Business Functionality
    September 3, 2014 | Charlie Dai, Gene Cao

    In the age of the customer, empowered consumers have much broader access to products; they can purchase from anyone at any time. As a result, companies must look to product innovation and...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Cross-Channel Campaign Management, Q3 2014

    The Nine Providers That Matter Most And How They Stack Up
    August 28, 2014 | Jason McNellis

    In Forrester's 41-criteria evaluation of cross-channel campaign management (CCCM) vendors, we identified the nine most significant software providers in the category — Adobe, IBM, Infor, Pitney...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Major Players Are Targeting The Chinese Cloud Market For Core Business Apps

    March 11, 2014 | Charlie Dai

    From early 2013 through January 2014, several major global and Chinese players in the mission-critical enterprise application software market — such as Infor, Kingdee, SAP, and Yonyou —...

  • For Application Development & Delivery Professionals

    Report

    Report Explore The Emerging SaaS ERP Market

    November 11, 2013 | Paul D. Hamerman

    Many application delivery leaders are in the process of reassessing their existing enterprise resource planning (ERP) implementations, which may be more than a decade old, inflexible to the...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Financial Performance Management, Q3 2013

    How The Top 11 Providers Stack Up In A Rapidly Evolving Market
    September 11, 2013 | Paul D. Hamerman

    In Forrester's 55-criteria evaluation of financial performance management (FPM) vendors, we identified the 11 most significant software providers — Adaptive Planning, Host Analytics, IBM,...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Cross-Channel Campaign Management, Q1 2012

    How Eleven Vendors Tackle A Mature, Yet Rapidly Evolving, Category
    January 31, 2012 | Robert Brosnan

    In Forrester's 81-criteria evaluation of cross-channel campaign management (CCCM) vendors, we identified, researched, and scored 12 products from 11 providers: Alterian, Aprimo, ExactTarget, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Human Resource Management Systems, Q1 2012

    Workday Leads, Followed By Oracle PeopleSoft, Oracle EBS, And SAP
    January 25, 2012 | Paul D. Hamerman

    Forrester's 69-criteria evaluation of human resource management system (HRMS) vendors found that Workday, Oracle PeopleSoft, Oracle E-Business Suite (EBS), and SAP lead the pack; each has its own...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Cross-Channel Campaign Management, Q4 2009

    Unica And SAS Are The Leaders, With Alterian, Aprimo, Neolane, And Oracle Commanding A Pack Of Strong Performers
    December 14, 2009 | Suresh Vittal

    Changing consumer behavior and the overall ineffectiveness of traditional marketing programs ensure that basic campaign management tools are set to go the way of the dodo. Marketers are therefore...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Business Performance Solutions, Q4 2009

    IBM Cognos, Oracle, SAP, And SAS Lead, With Clarity Systems In Close Pursuit
    November 19, 2009 | Paul D. Hamerman

    In Forrester's 89-criteria evaluation of business performance solutions (BPS) vendors, we found that IBM Cognos, Oracle, SAP, and SAS Institute led the pack because of their breadth of...

  • For Application Development & Delivery Professionals

    Report

    Report An App Dev Introduction To The Forrester Wave™: PLM Applications, Q2 2008

    February 11, 2009 | Roy C. Wildeman

    Despite the emergence of product life-cycle management (PLM) in services organizations, the majority of PLM deployments and application offerings are still defined by manufacturing firms seeking to...

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