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  • KPMG

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  • For Application Development & Delivery Professionals

    Report

    Report Digital Studio Engagements Accelerate Services Innovation

    Services Firms Use New Workspaces To Centralize And Deliver Digital Capabilities
    September 13, 2017 | Amanda LeClair

    Digital studios allow services providers to bring together multidisciplinary skillsets, processes, and tools to centralize their digital offerings. Without a long track record of engagements or...

  • For Customer Experience Professionals

    Report

    Report Voice Of The Customer Vendor Landscape, 2017

    Twenty-Nine VoC Vendor Profiles Will Kickstart Your Selection Process
    September 5, 2017 | Maxie Schmidt-Subramanian

    Companies use voice-of-the-customer (VoC) programs to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of those improvements. To manage the...

  • For Customer Insights Professionals

    Report

    Report The Insights Services Directory, Q3 2017

    The insights services landscape is nascent and expanding, with players emerging from diverse origins. The prospect of working with a strategic data and analytics partner to uncover and pursue new...

  • For CIO Professionals

    Report

    Report The Insights Services Directory, Q3 2017

    The insights services landscape is nascent and expanding, with players emerging from diverse origins. The prospect of working with a strategic data and analytics partner to uncover and pursue new...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Business Intelligence Platform Implementation Service Providers, Q2 2017

    The Top 13 Providers Stand Out From The Thousands With Their Breadth, Depth, Execution, People, And History Of Success
    April 28, 2017 | Boris Evelson

    In our 18-criteria evaluation of business intelligence (BI) platform implementation service providers (BIPISPs), we identified the 13 most significant ones — Accenture, Capgemini, Cognizant,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Continuous Testing Services For Agile And DevOps Environments

    How To Navigate A Crowded, Unconsolidated, And Fast-Transforming Market
    April 14, 2017 | Diego Lo Giudice

    Application development leaders in customer-obsessed organizations are embracing continuous software delivery to create more value faster. With Agile and development and operations (DevOps)...

  • For Customer Insights Professionals

    Report

    Report The Forrester Wave™: Insights Service Providers, Q1 2017

    Leaders Emerge In A Nascent Insights Services Market

    In our 20-criteria evaluation of insights services, we identified 10 providers offering a broad range of services across vertical industries and specific domains — Accenture Digital, Atos,...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Incident Response Service Providers

    IR Services Are Vital To Mitigating The Consequences Of A Breach
    December 21, 2016 | Josh Zelonis

    A mature incident response (IR) is essential to your business. Breaches are inevitable, and the costs and damage to reputation can be massive. As a result, IR-as-a-service has fully graduated into...

  • For Customer Experience Professionals

    Report

    Report The New World Of Customer Journey Mapping Software

    Tools And Technology: The Digital Customer Experience Improvement Playbook
    September 29, 2016 | Joana van den Brink-Quintanilha

    Customer journey mapping can be a powerful way to improve customer experience (CX). But to drive meaningful change, CX pros need journey maps that are flexible tools — not just static artifacts. An...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

    September 26, 2016 | Liz Herbert

    The technology industry is abuzz with talk of digital disruption, and our research shows that firms have a propensity to work with services partners due to the fast-moving and still-nascent nature...

  • For Customer Insights Professionals

    Report

    Report Vendor Landscape: Privacy-Support Providers For Marketers

    Tools And Technology: The Customer Trust And Privacy Playbook
    August 19, 2016 | Fatemeh Khatibloo

    A multitude of vendors — from agencies and identity management vendors to certification providers — provide guidance to firms about customer privacy issues. This report provides an overview of the...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Integration Strategy And Delivery Service Providers

    Rise Above Silos Of Application, Data, And Process Integration
    June 23, 2016 | Randy Heffner

    Since the 1990s, the integration landscape has continually expanded, with new styles, patterns, products, and deployment models. Today, digital transformation agendas intensify integration's...

  • For Application Development & Delivery Professionals

    Report

    Report How New Workspaces Catalyze Developers' Innovation, Collaboration, And Cultural Change

    AT&T And KPMG Prove That Innovative Workspaces Aren't Just For Startups
    May 13, 2016 | Amanda LeClair

    The physical world plays a critical role in fostering digital innovation. Firms like AT&T and KPMG are rethinking the office by building or renovating physical workspaces that support developers'...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Insights Service Providers

    New Insights Service Providers Hail From Diverse Origins
    May 12, 2016 | Jennifer Belissent, Ph.D.

    The emergence of insights services has radically changed the market for data and analytics technologies, giving decision-makers direct access to the insights they need to transform their business....

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Innovation Management Solutions, Q2 2016

    The 15 Innovation Management Solutions Providers That Matter Most And How They Stack Up
    April 12, 2016 | Dan Bieler

    This evaluation of innovation management solutions providers analyzes 15 vendors: Brightidea, CogniStreamer, Hype Innovation, IdeaScale, Imaginatik, inno360, InnoCentive, innosabi, InnovationCast,...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Global Privacy And Data Protection Consulting Services

    As Consulting Services Proliferate And Privacy Stakes Increase, S&R Pros Must Be Especially Cautious In Their Selection
    April 6, 2016 | Enza Iannopollo

    In light of substantial fines for noncompliance and growing pressure from courts, competitors, and customers, security and risk (S&R) professionals must now orchestrate new privacy and data...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Information Security Consulting Services, Q1 2016

    The 13 Global Providers That Matter Most And How They Stack Up
    January 29, 2016 | Martin Whitworth

    In Forrester's 31-criteria evaluation of information security consulting service providers, we identified the 13 most significant firms in the category — Accenture, Atos, BAE Systems, Dell...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Business Transformation Consultancies, Q3 2015

    The 10 Providers That Matter Most And How They Stack Up
    July 21, 2015 | Marc Cecere

    In Forrester's 23-criteria evaluation of business transformation consultancies, we identified the 10 most significant service providers — Accenture, Capgemini, Cognizant, Deloitte, EY, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise App Services Providers — Midsize Providers, Q1 2015

    The Nine Midsize Providers That Matter Most And How They Stack Up
    March 26, 2015 | Liz Herbert, Jeffrey S. Hammond

    Mobile moments in the enterprise — with employees and business partners — have the power to make or break your customer experience. But, these mobile enterprise moments represent uncharted...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: BI Service Providers, Q4 2014

    The 12 BI Services Providers That Matter Most And How They Stack Up
    October 16, 2014 | Boris Evelson, Charles Green

    In Forrester's 30-criteria evaluation of business intelligence (BI) services providers, we identified the 12 most significant services providers in the category — Accenture, Capgemini, Cognizant,...

  • For Application Development & Delivery Professionals

    Report

    Report Big Consulting Firms Stake Their Claim In The Digital Experience Gold Rush

    "Big 4" And Other Large Firms Blend Business Transformation And Mobile And Digital Execution To Lead Age Of The Customer Changes
    May 21, 2014 | David Aponovich

    Want more proof that digital transformation in the age of the customer has achieved status as a top-level enterprise mandate? The world's largest business and technology consultancies such as PwC,...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Information Security Consulting Services, Q1 2013

    Ernst & Young, Deloitte, IBM, Accenture, PwC, And KPMG Lead, With Wipro Following Close Behind
    February 1, 2013 | Ed Ferrara, Andrew Rose

    The information security consulting market is growing explosively because security and risk professionals often lack the skill and bandwidth to accomplish their increasingly difficult mission. To...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: IT Organization Redesign Consultancies, Q4 2012

    November 7, 2012 | Marc Cecere

    New technologies, service offerings, business changes, and other factors are driving CIOs to change the structure, processes, governance, and culture of IT organizations. However, redesigns are an...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Business Technology Transformation, Q3 2012

    The Majority Of The Vendors Are Leaders In This Emerging Market
    July 19, 2012 | Stephanie Moore

    Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

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