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  • Benjamin Ensor

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Follow Best Practices To Encourage Digital Money Management Use

    Processes: The Digital Money Management Playbook
    March 7, 2017 | Aurelie L'Hostis, Benjamin Ensor

    Digital money management has not achieved the adoption that many digital banking executives had hoped for. This report looks at how digital business strategy executives can drive the use of digital...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Digital Money Management, 2017

    Landscape: The Digital Money Management Playbook
    March 7, 2017 | Aurelie L'Hostis, Benjamin Ensor

    Digital money management promises to give millions of people the budgeting tips, financial guidance, and advice that so many sorely need. Growing numbers of banks and wealth management firms offer...

  • For CIO Professionals

    Report

    Report Quick Take: UK Firms Must Drive Innovation In The Age Of The Customer, Despite Brexit

    June 24, 2016 | Benjamin Ensor, Martin Gill

    Yesterday, UK citizens voted to leave the European Union ("Brexit"). The agreements that legislators hammer out over the next two years will determine the long-term political, social, global trade,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupting Finance: Digital Banks

    Digital Banks Offer A More Compelling Digital Banking Experience

    Over the past few years, a wave of new digital banks like Fidor Bank, Hello bank, Jibun Bank, Moven, and Widiba have launched, competing to win customers with better digital customer experiences...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Use Digital Money Management To Deliver Personalized Financial Coaching

    Vision: The Digital Money Management Playbook
    April 1, 2016 | Benjamin Ensor

    Digital business strategy executives must put digital money management at the heart of digital banking, help customers understand their financial situation, and use context to help customers make...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Vendor Landscape: Pick The Right Digital Money Management Technologies

    Tools And Technology: The Digital Money Management Playbook
    March 17, 2016 | Aurelie L'Hostis, Benjamin Ensor

    For digital business strategy executives at retail banks and wealth management firms worldwide who are either launching digital money management for the first time or want to improve an existing...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How German Banking Customers Use Different Channels, 2015

    Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking
    February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

    Banking channel use in Germany is changing as customers increasingly use online and mobile banking to manage their financial lives. Yet human contact remains a key element of the relationship that...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Help Customers Make Better Financial Decisions

    Executive Overview: The Digital Money Management Playbook
    January 20, 2016 | Benjamin Ensor

    Digital money management promises to give millions of people the budgeting tips, financial guidance, and advice that so many sorely need. Yet too many firms have taken a project-based approach to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Justify Investment In Digital Money Management

    Business Case: The Digital Money Management Playbook
    January 6, 2016 | Benjamin Ensor

    Many digital financial services executives are investing in digital money management for their retail and small business customers, but they struggle with the business case. To help digital...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Plot Your Route To Digital Money Management Success

    Road Map: The Digital Money Management Playbook
    January 5, 2016 | Benjamin Ensor, Aurelie L'Hostis

    Your digital money management strategy is approved — now what? Road maps are an essential tool for translating strategy into action, defining what needs to be done when and by whom. This...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Digital Money Management, 2015

    December 30, 2015 | Benjamin Ensor

    Digital money management promises to give millions of people the budgeting tips, financial guidance, and advice that so many sorely need. Small businesses, too, can gain insights into their cash...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Italian Banking Customers Use Different Channels, 2015

    Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking
    December 3, 2015 | Aurelie L'Hostis, Benjamin Ensor

    Banking channel use in Italy is changing as customers increasingly use online and mobile banking to manage their finances. Yet human contact remains a key element of the relationship many customers...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Follow Best Practices To Encourage Mobile Banking Use

    Processes: The Mobile Banking Strategy Playbook
    October 7, 2015 | Aurelie L'Hostis, Benjamin Ensor

    This report looks at how digital banking teams can drive mobile banking use by understanding their customers' needs, following a customer-centric design and development process, using marketing and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Spanish Banking Customers Use Different Channels, 2015

    Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking
    August 6, 2015 | Benjamin Ensor, Aurelie L'Hostis

    Banking channel use in Spain is changing as customers increasingly use online and mobile banking to manage their financial lives. Although digital banking use is increasing, human contact remains...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How French Banking Customers Use Different Channels, 2015

    Weave Digital And Human Touchpoints Together To Build A New Generation Of Digital Banking

    Banking channel use is changing in France as customers increasingly use digital touchpoints like online and mobile banking to manage their financial lives. Digital touchpoints are gradually...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupting Finance: Mobile Payment Systems

    Mobile Payment Systems Are Still Struggling To Spark Adoption
    March 25, 2015 | Benjamin Ensor, Lily Varon

    The mobile mind shift — the expectation by consumers that they can get what they want in their immediate context and moment of need — has inspired a generation of disrupters that use...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Build A World-Class Mobile Banking Strategy

    Executive Overview: The Mobile Banking Strategy Playbook
    March 20, 2015 | Benjamin Ensor, Peter Wannemacher

    Mobile banking is the most important strategic change in retail banking in more than a decade. The mobile banking strategy playbook provides insights for all banking eBusiness and channel strategy...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Digital Money Management, 2014

    Firms Have Been Disappointed With Adoption
    July 30, 2014 | Benjamin Ensor

    Interest in digital money management has been strong for the past few years since pioneers like Wesabe and Mint.com showed how simple online money management could be. Yet despite growing numbers...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2014 European Mobile Banking Functionality Benchmark

    Garanti Tops Our Review Of European Banks' Mobile Services
    June 23, 2014 | Benjamin Ensor, Aurelie L'Hostis

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 11 retail banks across Europe on more than 35 criteria. The banks have laid strong...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report European Digital Banking Forecast, 2014 To 2018

    Tablet Banking Will Overtake Mobile Banking By As Soon As 2016
    May 15, 2014 | Stephen Walker, Benjamin Ensor

    Online and mobile banking are now widespread across Western Europe, with small numbers of people banking on tablets. Over the next five years, growing adoption of smartphones and tablets will...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Digital Financial Services Teams Should Embrace Game Mechanics

    February 7, 2014 | Benjamin Ensor, Rachel Roizen

    Digital teams at financial services firms have been slower than digital teams in other industries to adopt game mechanics. But the success of game mechanics in sectors like airlines and education...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Mobile Insurance, 2013

    Digital Teams Are Starting To Serve Customers Through Mobile Devices
    January 22, 2013 | Benjamin Ensor, Ellen Carney

    Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Business Case For Personal Financial Management

    Personal Financial Management Offers A Wide Range Of Benefits
    September 5, 2012 | Benjamin Ensor, Stephen Walker

    Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Mobile Banking 2012

    August 13, 2012 | Benjamin Ensor, Tiffani Montez

    Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Mobile Banking In Europe 2012

    Mobile Banking Is A Major Strategic Shift, Not Just Another Channel
    July 17, 2012 | Benjamin Ensor

    Most European banks have now launched their mobile offerings, and customers are steadily adopting mobile banking: 21% of European Net users with a mobile phone now use at least one form of mobile...