34 results in Reports
Sort by:
Refine
  • Sharyn Leaver

Search Results

  • For CIO Professionals

    Report

    Report Gauge Your Technology Leadership Maturity

    Assessment: The Technology Leadership Playbook
    September 25, 2017 | Bobby Cameron, Sharyn Leaver, Laura Koetzle

    The age of the customer sets the context for technology-based transformation. But what specific steps will advance the business value of technology? How can you use technology to win, serve, and...

  • For CIO Professionals

    Report

    Report Top Five Imperatives To Win In The Age Of The Customer

    May 23, 2017 | Sharyn Leaver

    Customer-obsessed companies have the highest median three-year growth in sales. But only 13% of firms have achieved this level of customer obsession. Why? Because it's hard. It requires remaking...

  • For CIO Professionals

    Report

    Report Predictions 2017: CIOs Push For Speed Amid Volatility

    Customer obsession is paramount for business success. With customers having more power than ever, a dynamic only accelerating, it is imperative that CIOs get ahead of the curve. This involves...

  • For CIO Professionals

    Report

    Report Master Design Thinking To Accelerate Your BT Agenda

    Processes: The Business Technology Agenda Playbook
    April 18, 2016 | Sharyn Leaver, Martin Gill

    Teams across your business are likely using customer-focused methods to help pursue the business technology (BT) agenda and create digital experiences. Unfortunately, different teams use different...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Master Design Thinking To Accelerate Your Digital Transformation

    Processes: The Digital Business Transformation Playbook
    April 18, 2016 | Martin Gill, Sharyn Leaver

    Teams across your business are likely using customer-focused methods like journey mapping and Agile development to pursue digital business transformation and create digital experiences....

  • For CIO Professionals

    Report

    Report The False Promise Of Bimodal IT

    BT Provides A Customer-Led, Insights-Driven, Fast, And Connected Alternative
    April 7, 2016 | John McCarthy, Sharyn Leaver

    CEOs, CIOs, and heads of product development face huge challenges and opportunities that require a re-engineering of technology management and the business' role in its implementation. Bimodal IT...

  • For CIO Professionals

    Report

    Report The Operating Model For Customer Obsession

    November 3, 2015 | Sharyn Leaver, Michelle Moorehead, Sheryl Pattek

    We know and have proven that a better customer experience correlates with higher revenue growth. But what does it take to succeed in your quest for the level of customer obsession needed to drive...

  • For CMO Professionals

    Report

    Report The Operating Model For Customer Obsession

    November 3, 2015 | Sharyn Leaver, Michelle Moorehead, Sheryl Pattek

    We know and have proven that a better customer experience correlates with higher revenue growth. But what does it take to succeed in your quest for the level of customer obsession needed to drive...

  • For CMO Professionals

    Report

    Report CMOs And CIOs Must Turn Collaboration Into Action

    Forrester/Forbes Insights CIO/CMO Survey Results Show Marginal Progress
    November 20, 2014 | Sheryl Pattek, Sharyn Leaver

    Chief marketing officers (CMOs) and their chief information officers (CIOs) must put a unified business technology (BT) agenda into practice that best wins, serves, and retains today's empowered...

  • For CIO Professionals

    Report

    Report CIOs And CMOs Must Turn Collaboration Into Action

    Forrester/Forbes Insights CIO/CMO Survey Results Show Marginal Progress
    November 20, 2014 | Sharyn Leaver, Sheryl Pattek

    Chief information officers (CIOs) and their chief marketing officers (CMOs) must put a unified business technology (BT) agenda into practice that best wins, serves, and retains today's empowered...

  • For CIO Professionals

    Report

    Report Top Technologies For Your BT Agenda

    July 29, 2014 | Sharyn Leaver, Kyle McNabb

    In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Business execs know this, but they don't think that...

  • For CIO Professionals

    Report

    Report CIOs: The Web's Golden Age Is Ending

    February 10, 2011 | Sharyn Leaver

    As CIOs continue to evaluate business technology and plan for future investments, it is essential to accept the fact that the golden age of the Internet is ending. In the past decade, nearly all...

  • For CIO Professionals

    Report

    Report Do CIOs Care About IT Management Tools?

    May 17, 2010 | Tim DeGennaro, Sharyn Leaver

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

  • For CIO Professionals

    Report

    Report CIOs: Develop A Technology Watch List

    The Top 15 Technology Trends To Watch
    November 13, 2009 | Sharyn Leaver

    As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase of...

  • For CIO Professionals

    Report

    Report CIOs: Use TEI To Unearth IT Investment "Options"

    September 21, 2009 | Sharyn Leaver

    As firms look to squeeze value from technology, IT executives' ability to understand, quantify, and communicate the flexibility options of an IT investment becomes vital for business health....

  • For CIO Professionals

    Report

    Report CIOs: Categorize And Define Technology Investment Risk

    September 21, 2009 | Sharyn Leaver

    Failed, delayed, and misaligned IT projects have fueled business executives' dissatisfaction with IT. The benefit and cost estimates of technology investments provided by IT executives are often...

  • For CIO Professionals

    Report

    Report CIOs: Note The IT Market Outlook, Q2 2009

    July 17, 2009 | Sharyn Leaver

    It's no surprise that the Q1 2009 tech market indicator data was dismal; however, Forrester predicts that the US tech market is more than halfway through the downturn. Poor Q1 results in both the...

  • For CIO Professionals

    Report

    Report Priorities Shift As Business' Grip On Technology Tightens

    CIOs Can Drive Better Tech Decisions — Even When Business Is Making Them
    July 17, 2009 | Bobby Cameron, Sharyn Leaver

    In Q4 2008, Forrester surveyed 1,104 IT decision-makers to find out how they set their budgets and allocated funds to different software types and initiatives. As part of this study, Forrester...

  • For CIO Professionals

    Report

    Report Two Texas Healthcare CIOs — Driven To Innovate

    Texas Health And CHRISTUS Health Both Have Entrepreneurial Execs
    July 15, 2009 | Sharyn Leaver

    It's an exciting time to be a healthcare CIO. Technology advancements, healthcare consumerism, and government funding have created a perfect storm of opportunity for innovation. Forrester recently...

  • For CIO Professionals

    Report

    Report SOA: Dead Or Alive?

    July 10, 2009 | Sharyn Leaver

    Some recent buzz in the industry would have you believe that SOA is dead, but that just isn't the case — in fact, its use and influence are still growing. Stories of less-than-successful results...

  • For CIO Professionals

    Report

    Report Enterprise Software Budgets And Initiatives

    Consolidation, Modernization, And Collaboration Are Top Software Priorities
    July 10, 2009 | Sharyn Leaver

    Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT...

  • For CIO Professionals

    Report

    Report CIOs: New Sourcing Models Mean New Tactics For IT

    June 25, 2009 | Sharyn Leaver

    As emerging sourcing models such as managed hosting, SaaS, PaaS, and cloud-based services become more prevalent, traditional sourcing tactics, terms, and expectations may no longer be adequate....

  • For CIO Professionals

    Report

    Report CIOs: Insist On TEI Calculations To Justify Business-Critical IT Investments

    April 22, 2009 | Sharyn Leaver

    Now more than ever, IT executives face difficult decisions around which IT investments in their portfolios to execute on, cancel, or defer. IT executives must identify the projects that are...

  • For CIO Professionals

    Report

    Report CIOs: Consider Apps Support Alternatives For Cost Savings

    Third-Party Apps Maintenance Is A Viable Option — Particularly In Tough Times
    March 26, 2009 | Sharyn Leaver

    Paying in advance for rarely used upgrades of applications like enterprise resource planning (ERP) and other software makes little sense in today's economic environment. Representing one-third of...

  • For CIO Professionals

    Report

    Report Tools For IT Planning

    March 23, 2009 | Sharyn Leaver

    Strategic planning is more difficult than ever. Today's volatile economic environment means that IT must plan quickly, more flexibly, and more thoroughly. Plans that don't follow this path quickly...

Content categories

Refine your results

Date Range

Industry

Primary Role

Topics

Methodology

Region

Market Imperatives