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  • George Lawrie

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  • For Application Development & Delivery Professionals

    Report

    Report Transform Retail Applications For Distinctive CX

    Set A Path For Application Transformation That Aligns With Your Retail Strategy
    May 16, 2017 | George Lawrie

    Application development and delivery (AD&D) in retail face a crisis, with several hundred malls set to close in the next decade. But the crisis offers an opportunity for retailers that can rethink...

  • For Application Development & Delivery Professionals

    Report

    Report Aligning Emerging Technologies With Retail Operations Priorities

    Use Emerging Technologies To Improve Asset Productivity, Labor Productivity, And Customer Experience
    April 4, 2017 | George Lawrie

    In 2016 Americans returned $260 billion in merchandise to retailers, or 8% of all purchases. In grocery, the opportunity cost of stock-out amounts to 4% of gross revenues. Retailers' heavy...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Merchandise Management Systems

    How To Make The Right MMS Choice Amid A Crowded Market Landscape
    March 17, 2017 | George Lawrie

    Application development and delivery (AD&D) professionals within retail organizations increasingly struggle to meet customers' elevated omnichannel service expectations. Legacy merchandise...

  • For Application Development & Delivery Professionals

    Report

    Report Sharpen Trade Management For Improved Point-Of-Purchase Conversion

    How To Deliver Applications For Effective Trade Management
    November 29, 2016 | George Lawrie

    Seventy percent of consumers make brand decisions in the store, but attempts made by brands to engage them via mobile applications have had limited success. This research shows how to equip a...

  • For Application Development & Delivery Professionals

    Report

    Report Merchandise Management: The Linchpin Of Retail Success

    A Guide To Benchmarking Your Merchandise Management Capabilities
    November 23, 2016 | George Lawrie

    Application development and delivery (AD&D) professionals at retailers increasingly struggle to meet customers' elevated omnichannel service expectations. Legacy merchandise management systems,...

  • For Application Development & Delivery Professionals

    Report

    Report Retail Moves From Seasonal To Continuous Planning

    To Keep Pace With Changing Customer Expectations, Retailers Must Update Their Planning Strategies
    October 13, 2016 | George Lawrie

    Traditional periodic or seasonal retail planning is under pressure in a world of agile trade, where more physical assets are shared and where third-party logistics or fourth-party logistics...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Four Strategies To Bridge The eCommerce Enterprise Application Gap

    Practical Steps To Prepare Your Enterprise Backbone For Digital Business
    July 19, 2016 | George Lawrie

    In the past few years, firms have spent heavily on customer experience, but in many cases have failed to adapt their core systems to new trading conditions. Their legacy supply chain and inventory...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Early Customer Adoption Of SAP S/4Hana Finance Shows Promise

    S/4Hana Finance Seeks To Enable Finance Transformation For The Digital Economy
    July 6, 2016 | George Lawrie

    SAP S/4Hana Finance is a collection of business applications that uses SAP Hana in-memory computing architecture and targets the CFO's line of business. S/4Hana Finance's core accounting component...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Retail And CPG Collaboration Platforms

    Collaborate On Insight And Actions For Joint Success
    May 5, 2016 | George Lawrie

    Retailers and consumer brands spend heavily on business-to-business (B2B) messaging to coordinate their efforts to serve markets. But their messaging is often too slow and error-prone to compete...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Revive Retail With Demand Management, Sales And Operations Planning

    Reduce The Barriers To Great Customer Experience With Synchronized Operations
    April 22, 2016 | George Lawrie

    Today's retailers carry a more complex range of merchandise. They serve customers through multiple channels, and their suppliers offer more promotions and merchandise, raising the stakes on...

  • For Application Development & Delivery Professionals

    Report

    Report Reinvent Product Innovation To Revive Your Brand

    Adapt Your Private-Label And PLM Process And Application Portfolio To Digital Disruption
    January 29, 2016 | George Lawrie

    Successful new product introductions lift revenues for retailers and consumer brands. But out of thousands of new offerings each year, only a handful succeed. Mastery of PLM, be it private-label...

  • For Application Development & Delivery Professionals

    Report

    Report Pricing Automation Reshapes Retail — Can You Keep Up?

    Technology Has Changed The Pricing Game For Retailers
    December 18, 2015 | George Lawrie

    The retail industry must rethink its approach to pricing. eCommerce giants are making millions of price changes each day as they capitalize on their vast computing capacity, sensing the ebb and...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Managing The Transition To SaaS Applications For Retail And CPG

    December 3, 2015 | George Lawrie

    Application development and delivery (AD&D) pros in consumer packaged goods (CPG) and retail industries are racing to adapt their application portfolios to a more external customer focus. Our data...

  • For Application Development & Delivery Professionals

    Report

    Report Planning For Retail Payment Innovation

    AD&D Professionals Must Prepare For Changes In The Payment Landscape
    November 17, 2015 | George Lawrie, Andras Cser

    The rise of new payment options are changing the world of retail payments — Apple Pay and Android Pay are just the beginning. Retailers have long disliked the charges levied by the card...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Scale Out Your Infrastructure With SAP Business Suite Powered By Hana

    How To Manage High Data Volumes Up To 16 TB
    October 30, 2015 | George Lawrie

    More than 2,000 firms have licensed SAP Business Suite powered by Hana, but some large firms have reached the limit to which they can scale up their infrastructure. This brief shows how application...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Plan The Next Phase Of Your SAP Journey

    Continue Evolving From R/2's Integrated Real-Time Enterprise Apps To R/3's Client/Server Innovation To S/4's OLAP/OLTP Convergence
    September 9, 2015 | George Lawrie

    This report will help application development and delivery (AD&D) leaders in firms with significant SAP investments to understand SAP's direction and to adjust their plans and resources to take...

  • For Application Development & Delivery Professionals

    Report

    Report Optimize Long-Term Application Effectiveness And Value

    August 24, 2015 | George Lawrie

    Firms invest millions in application software — money that they might otherwise invest in new sales and distribution partnerships or new plants and machinery. Traditional arguments about compliance...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Point Of Service, Q3 2015

    The 10 Providers That Matter Most And How They Stack Up
    July 31, 2015 | George Lawrie

    In Forrester's 59-criteria evaluation of point-of-service (POS) vendors, we identified the 10 most significant providers in the category — Aptos, Demandware, Fujitsu, Microsoft Dynamics, NCR,...

  • For Application Development & Delivery Professionals

    Report

    Report Ground Applications Strategy In Business Imperatives

    July 15, 2015 | George Lawrie

    This report outlines the role of business strategy in Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. Large firms are...

  • For Application Development & Delivery Professionals

    Report

    Report Tool Up For Digital Store Operations

    Applications Best Practices For Integrating Store Operations Into Your Strategy
    July 13, 2015 | George Lawrie

    The death of the physical store is a popular, but not completely accurate, story in headlines today. Even as physical stores face pressures from digital channels and competition, the in-store...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Enterprise Apps On Any Browser

    Insulate Enterprise Apps From Customers' Browser Whims
    July 2, 2015 | George Lawrie

    Enterprise applications like enterprise resource planning (ERP) or customer relationship management (CRM) are vehicles for realizing group-level synergies such as terms that are common to customers...

  • For Application Development & Delivery Professionals

    Report

    Report Put The Customer At The Center Of Your Business Applications Portfolio

    June 26, 2015 | George Lawrie, Paul D. Hamerman

    Mature enterprise applications portfolios are well adapted to vertically integrated enterprises with highly trained dedicated users. But the age of the customer means that enterprises need to...

  • For Application Development & Delivery Professionals

    Report

    Report CPG Brand And Retail Channel Collaboration — From Signaling To Synchrony

    CPG And Retail Collaboration In The Digital Age Of The Customer
    April 23, 2015 | George Lawrie

    Application development and delivery (AD&D) professionals in retail and consumer packaged goods (CPG) have invested significant effort in traditional electronic data interchange (EDI) messaging to...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Trade Promotion Management

    Drive Your CPG Firm's Digital Business Initiatives With New Trade Promotion Applications
    April 22, 2015 | George Lawrie

    Consumer packaged goods (CPG) brands spend more than $500 billion on trade promotions annually and estimate that a third of that spend generates negative returns. To drive new product introduction...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: One Stop Delivers Great Value Locally With Assortment Localization

    April 3, 2015 | George Lawrie

    This brief provides application development and delivery (AD&D) leaders with a case study showing how the fast-growing retailer One Stop has harnessed the power of category optimization to localize...

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