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• For CIO Professionals

  Report

  Report Predictions 2017: CIOs Push For Speed Amid Volatility

  October 31, 2016 | Matthew Guarini, Pascal Matzke

  Customer obsession is paramount for business success. With customers having more power than ever, a dynamic only accelerating, it is imperative that CIOs get ahead of the curve. This involves...

• For CIO Professionals

  Report

  Report Quick Take: UK Firms Must Drive Innovation In The Age Of The Customer, Despite Brexit

  June 24, 2016 | Benjamin Ensor, Martin Gill

  Yesterday, UK citizens voted to leave the European Union ("Brexit"). The agreements that legislators hammer out over the next two years will determine the long-term political, social, global trade,...

• For CIO Professionals

  Report

  Report Predictions 2016: The New Breed Of CIO

  How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

  November 2, 2015 | Nigel Fenwick, Pascal Matzke

  In 2016, CEOs will expect CIOs to grow out of being mere custodians of technology and to actively wield tech to drive revenue instead. This brief charts how that shift will make your job as a CIO...

• For CIO Professionals

  Report

  Report Understanding The Diverse Innovation Tools And Services Ecosystem

  Tools And Technology: The Innovation Playbook

  February 12, 2015 | Pascal Matzke

  While most organizations realize the importance of business innovation as they enter the age of the customer, they often lack the internal expertise to really drive sustainable innovation programs....

• For CIO Professionals

  Report

  Report Predictions 2015: CIOs Accelerate The Business Technology Agenda

  November 10, 2014 | Pascal Matzke, Bobby Cameron

  In 2015, digital disruption will change the nature of competition, forcing firms to obsess about creating superior digital experiences across the entire customer life cycle. Many CIOs have the...

• For CIO Professionals

  Report

  Report What The European CEO Needs From The CIO In 2014

  Trust In IT Delivery Is An Issue For European Business Decision-Makers

  January 17, 2014 | Alastair Behenna, Pascal Matzke

  Continuing economic uncertainty, regulatory pressures, and the digitization of commerce will place further stress on European IT budgets and plans in 2014. The good news highlighted in our research...

• For CIO Professionals

  Report

  Report New Dynamics Shape IT Services Spending

  Changes Will Accelerate Over The Next 24 Months

  February 25, 2013 | Pascal Matzke, John McCarthy

  The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

• For CIO Professionals

  Report

  Report Forrsights: European Companies Start To Embrace New Systems Of Engagement

  Our Software Decision-Maker Survey Shows A Shift In Emphasis From Systems Of Records To Systems Of Engagement

  August 22, 2012 | Pascal Matzke

  During November 2011 and December 2011, Forrester surveyed 676 software decision-makers across Germany, France, and the UK to determine their spending priorities around software. With new systems...

• For CIO Professionals

  Report

  Report European IT Outsourcing — A Review Of A Market In Transition

  January 12, 2012 | Pascal Matzke, Charles Green

  The European outsourcing market has continued to see a high level of activity over the past 24 months, with Forrester tracking 340 deals in 2010 and 220 deals in the first half of 2011. However, as...

• For CIO Professionals

  Report

  Report Understanding The Embedded Security Market Ecosystem

  Identifying Dominant Players And Mapping Challenges To Opportunities

  October 26, 2011 | Pascal Matzke, Heidi Shey

  As the number of smart, sensor-rich IP-enabled devices grows, so does the demand and scramble to secure these connected devices. But no one tech or security vendor can do it alone. The variety of...

• For CIO Professionals

  Report

  Report Embedded Security For An IP-Enabled World

  August 11, 2011 | Pascal Matzke, Heidi Shey

  We live in a world where an increasing number devices and objects — from medical implantable devices to cars — come with sensors to communicate with each other and transmit information...

• For CIO Professionals

  Report

  Report The Coming Upheaval In Tech Services

  Four Economic And Technology Factors Will Combine To Recast The Business

  July 29, 2010 | John McCarthy, Pascal Matzke

  The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the...

• For CIO Professionals

  Report

  Report The Evolution Of Cloud Computing Markets

  July 6, 2010 | Stefan Ried, Ph.D., Holger Kisker, Ph.D.

  Looking past the current industry hype surrounding all things cloud, Forrester believes that cloud computing is a sustainable, long-term IT paradigm, and the successor to previous mainframe,...

• For CIO Professionals

  Report

  Report EMEA IT Outsourcing Deals: 2009 Review

  Despite A Rocky 2009, Outsourcers Are Poised For Growth In 2010

  June 7, 2010 | Pascal Matzke

  In 2009, we recorded 409 outsourcing deals in Europe, the Middle East, and Asia (EMEA). This represents a 20% increase on the number recorded in 2008. However, at the same time, we find that total...

• For CIO Professionals

  Report

  Report Market Momentum: IT Services And Outsourcing Market, H2 2009

  The Market Sees Convergence Driven By Nontraditional Services Players

  April 13, 2010 | Pascal Matzke

  The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already...

• For CIO Professionals

  Report

  Report KPMG Is Looking To Expand Its M&A Business Beyond Transaction Services

  M&A Services SWOT Analysis: KPMG, Q4 2009

  December 18, 2009 | Daniel Krauss, Pascal Matzke

  KPMG provides a very broad mergers and acquisitions (M&A) services portfolio, which is being brought to market through a consistent go-to-market and delivery approach. The provider enables its...

• For CIO Professionals

  Report

  Report The State Of Enterprise IT Services: 2009

  Business Data Services North America And Europe

  November 6, 2009 | John McCarthy, Pascal Matzke

  As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

• For CIO Professionals

  Report

  Report Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

  M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

  October 21, 2009 | Daniel Krauss, Pascal Matzke

  Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its...

• For CIO Professionals

  Report

  Report Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

  M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009

  October 6, 2009 | Daniel Krauss, Pascal Matzke

  Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT...

• For Sourcing & Vendor Management Professionals

  Report

  Report Xerox's Acquisition Of ACS Underscores A Converging Market

  The Company Makes A Bold Services Play

  October 6, 2009 | Christopher Andrews, Pascal Matzke

  On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion....

• For CIO Professionals

  Report

  Report Dell's Plans to Acquire Perot Systems

  One Small — Though Challenging — Step Toward Dell's Services Aspirations

  September 22, 2009 | Pascal Matzke, Christopher Andrews

  While the proposed acquisition of Perot Systems by Dell does not come as a surprise — Dell has been orchestrating a more determined services strategy — it anchors the commitment. The...

• For CIO Professionals

  Report

  Report Market Momentum: IT Services And Outsourcing Market, H1 2009

  July 29, 2009 | Pascal Matzke

  Forrester's biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and continuing their...

• For CIO Professionals

  Report

  Report How To Participate In ICT Spending Plans Of Economic Stimulus Packages

  Tech Vendors Need To Offer A Holistic Vision To Policymakers

  May 20, 2009 | Pascal Matzke

  Investment in information and communication technologies (ICT) is an important element of many economic stimulus packages around the globe. In particular, the new US administration strives to...

• For CIO Professionals

  Report

  Report IBM Offers A Broad M&A Services Portfolio With Strong Integration Capabilities

  M&A Services SWOT Analysis: IBM Global Business Services, Q2 2009

  April 27, 2009 | Daniel Krauss, Pascal Matzke

  IBM Global Business Services (IBM GBS) provides a broad mergers and acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company...

• For CIO Professionals

  Report

  Report Siemens IT Solutions And Services Evolves A Strong IT-Based M&A Services Proposition

  M&A Services SWOT Analysis: Siemens IT Solutions And Services, Q2 2009

  April 27, 2009 | Daniel Krauss, Pascal Matzke

  Siemens IT Solutions and Services (SIS) has made significant efforts to build out its mergers and acquisitions (M&A) services portfolio over the past two years, with a strong focus on the IT...