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  • Michele Pelino

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  • For Infrastructure & Operations Professionals

    Report

    Report Improve Skills And Staffing For A Better Employee Experience

    Organization: The Workforce Enablement Playbook
    August 2, 2017 | David K. Johnson, Michele Pelino

    Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report Pick The Right IoT Network Strategy

    Sorting Through The Latest Wireless Technologies And Choosing The Right Architecture To Connect IoT Devices
    June 14, 2017 | Andre Kindness, Michele Pelino

    Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch current enterprise networking technologies past their...

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Best Practices From Early Adopters For IoT Software Platform Deployment

    May 9, 2017 | Michele Pelino

    Infrastructure and operations (I&O) pros whose firms seek to deploy smart, connected products for customers or deliver internet-of-things (IoT)-enhanced processes are looking to IoT software...

  • For Infrastructure & Operations Professionals

    Report

    Report Networking Technologies Immerse Fans In NFL Games And The Tour De France

    RFID, Wi-Fi, Cell, And Other Wireless Technologies Create New Emotional Experiences And Connections
    February 24, 2017 | Andre Kindness, Michele Pelino

    The National Football League (NFL) and the Tour de France use networking technologies to change the way fans engage with two popular sports in Europe and North America. Dimension Data, Extreme...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of IoT Management

    Bet On Emerging Ecosystems To Help Smooth Business Integration
    February 16, 2017 | Christopher Voce, Michele Pelino

    Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...

  • For Security & Risk Professionals

    Report

    Report Define A Compelling Strategy To Secure And Protect Mobile Moments

    Strategic Plan: The Mobile Security Playbook
    February 14, 2017 | Laura Koetzle, Chris Sherman

    This report helps security and risk (S&R) leaders develop comprehensive strategic mobile security plans to secure and protect both employees' and customers' mobile moments — without degrading the...

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Trends That Will Reshape Workforce Productivity In 2017

    Predictions: The Workforce Enablement Playbook
    December 15, 2016 | J. P. Gownder, David K. Johnson

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their companies' success in the age of the customer. To delight customers, your company's...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: IoT Software Platforms, Q4 2016

    The 11 Providers That Matter Most And How They Stack Up
    November 15, 2016 | Michele Pelino, Andrew Hewitt

    In our 25-criteria evaluation of internet of things (IoT) software platform providers, we identified the 11 most significant ones — Amazon Web Services (AWS), Ayla Networks, Cisco Jasper, Exosite,...

  • For CIO Professionals

    Report

    Report Predictions 2017: Security And Skills Will Temper Growth Of IoT

    November 2, 2016 | Frank E. Gillett, Michele Pelino

    Interest in the internet of things (IoT) has hit a fever pitch: IoT was the No. 1 search topic not only among CIOs but across all Forrester clients over the past six months. But technologies and...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Eight Technology Trends That I&O Pros Should Watch: 2016

    Tools & Technologies: The I&O Transformation Playbook
    August 11, 2016 | Eveline Oehrlich, Dave Bartoletti

    Our infrastructure and operations (I&O) clients' two most common questions are, "What innovations are on the horizon that could transform I&O?" and "Are there any new offerings, suppliers, or...

  • For Infrastructure & Operations Professionals

    Report

    Report IoT Smart Building Solutions Transform The Workplace

    Look Beyond Efficiency And Use The IoT To Boost Worker Experience And Productivity
    August 4, 2016 | Michele Pelino, Andrew Hewitt

    As firms embark on digital transformations in search of business growth, many are looking at internet-of-things (IoT)-enabled solutions for building management. While some may associate initial...

  • For Infrastructure & Operations Professionals

    Report

    Report Accelerate IoT Initiatives With Cloud Platforms

    Cloud IoT Platforms Will Simplify, Secure, And Speed Up Enterprise IoT Adoption
    August 1, 2016 | Dave Bartoletti, Michele Pelino

    Companies in every industry are creating new customer experiences with internet of things (IoT) technologies and creating, testing, and proving some of the most exciting IoT advances on the leading...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Make Smart Wireless Location Technology Decisions

    Hint: Beacons Aren't Always The Answer
    June 8, 2016 | Julie A. Ask, Michele Pelino

    Forrester's "Building Mobile Services? Location Matters" report helps digital business professionals understand how location services can translate consumer needs and motivations into business...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: BT Infrastructure, Q2 2016

    May 9, 2016 | Andre Kindness, Robert Stroud

    Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

  • For Infrastructure & Operations Professionals

    Report

    Report IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes
    April 27, 2016 | Amy DeMartine, Michele Pelino

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

  • For Infrastructure & Operations Professionals

    Report

    Report Pick The Right Location Technologies To Support Customer Experience And Operational Initiatives

    Hint: Beacons Aren't Always The Answer
    February 4, 2016 | Michele Pelino, Andre Kindness

    To provide differentiating, personalized experiences for customers and improved profit margins, many executives are looking to beacons. However, for infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Internet Of Things, Q1 2016

    Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag
    January 25, 2016 | Michele Pelino, Frank E. Gillett

    Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle...

  • For Infrastructure & Operations Professionals

    Report

    Report The Internet Of Things Heat Map, 2016

    Where IoT Will Have The Biggest Impact On Digital Business
    January 14, 2016 | Michele Pelino, Frank E. Gillett

    Internet of Things (IoT)-enabled applications are poised to revolutionize digital customer experience and enhance digital operational excellence — but where will they apply at your company? Some...

  • For Security & Risk Professionals

    Report

    Report Secure IoT As It Advances Through Maturity Phases

    Predict And Prevent Attacks Targeting The Internet Of Things
    January 7, 2016 | Tyler Shields, Michele Pelino

    The Internet of Things is not a future trend; it is here today, and the risk of attack is real. IoT exploits are reported occurring with increasing frequency, creating a state of concern for...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: Seven Gains In Workforce Tech

    November 16, 2015 | David K. Johnson, J. P. Gownder

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer because to delight customers, your...

  • For CIO Professionals

    Report

    Report Predictions 2016: IoT's Impact Inside Companies

    How The Internet Of Things Will Challenge CIOs To Evolve How Their Firms Operate And Engage With Customers
    November 16, 2015 | Frank E. Gillett, Michele Pelino

    Internet of Things (IoT) hype will continue in 2016, but what CIOs should pay attention to instead is the fact that IoT will drive concrete change inside their companies in critical areas like data...

  • For Infrastructure & Operations Professionals

    Report

    Report Bridge The Broken Internet-Of-Things Promise

    In Retail, Hospitality, And Travel, The Promise Of IoT And Wearable Technologies Exceeds The Current Capacity To Execute
    November 12, 2015 | J. P. Gownder, Michele Pelino

    Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Predictions 2016: The Digital Store Engagement Surprise

    Retailers Will See Better Engagement At Last — But It Will Come From Improved Operations
    November 10, 2015 | Adam Silverman, Brendan Witcher

    eBusiness and technology management leaders are about to reap real benefits from some digital initiatives — but not all. Trying to engage shoppers via digital store experiments like beacons...

  • For Security & Risk Professionals

    Report

    Report An S&R Pro's Guide To IoT Security

    How The Internet Of Things Will Shatter Traditional Enterprise Security
    August 14, 2015 | Tyler Shields, Michele Pelino

    The Internet of Things (IoT), or what Forrester refers to as the connected world, combines technologies that enable devices, objects, and infrastructure to interact with monitoring, analytics, and...

  • For Infrastructure & Operations Professionals

    Report

    Report Automate I&O To Answer Digital Disruption

    Part 1 Of The Automation Manifesto Series
    August 6, 2015 | Jean-Pierre Garbani, Amy DeMartine

    Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

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