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  • Craig Le Clair

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  • For Enterprise Architecture Professionals

    Report

    Report The RPA Market Will Reach $2.9 Billion By 2021

    While Large, It's Only A Subset Of The $48.5 Billion Broader AI Cubicle Spend
    February 13, 2017 | Craig Le Clair

    The robotic process automation (RPA) market is heated — but to be sustained, RPA must offer more than plugging gaps in legacy systems. We can forecast spending on RPA solutions based on the...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Robotic Process Automation, Q1 2017

    The 12 Providers That Matter Most And How They Stack Up
    February 13, 2017 | Craig Le Clair

    In our 28-criteria evaluation of robotic process automation (RPA) providers, we identified the 12 most significant ones — Automation Anywhere, Blue Prism, Contextor, EdgeVerve Systems, Kofax, Kryon...

  • For Enterprise Architecture Professionals

    Report

    Report Confusion And Vendor Adolescence Stalls AI Innovation In Financial Services

    Seven Use-Case Segments Show Different Adoption Patterns
    December 30, 2016 | Craig Le Clair

    Artificial intelligence (AI) is a hot topic in financial services. Increasing margins on transactions, reaching new market segments, and automating routine tasks makes AI innovation attractive and...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaboration, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 7, 2016 | Craig Le Clair

    AD&D pros looking to update their technology to meet new business demands often ask us about enterprise collaboration. Innovative capabilities for group messaging, document collaboration, and...

  • For Enterprise Architecture Professionals

    Report

    Report Capture-As-A-Service (CaaS), Cognitive, And Six Other Trends Shape The Future Of Capture

    November 29, 2016 | Craig Le Clair

    Digital acceleration has pushed legacy capture solutions to their limits. The pixel mindset of the last three decades has given way to smarter solutions that manage more channels, formats, and...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: E-Signature, Q4 2016

    Acquisitions, Commoditization, And Growth Reshape The Market
    October 12, 2016 | Craig Le Clair

    Enterprise efforts to digitize transactional processes continue to drive the e-signature market. Mobile endpoints, rapid SaaS deployment, regulatory breakthroughs in Europe, and unforgiving digital...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Analytics Drive The Next Wave Of Dynamic Case Management

    Enterprises That Forrester Surveyed Share Their Progress
    August 24, 2016 | Craig Le Clair

    Streamlining routine tasks and organizing information for service requests, investigations, or incident management has been the goal of dynamic case management (DCM) installations. But the nature...

  • For Enterprise Architecture Professionals

    Report

    Report The Future Of White-Collar Work: Sharing Your Cubicle With Robots

    Thirteen Emerging Best Practices For Man/Machine Collaboration
    June 22, 2016 | Craig Le Clair, J. P. Gownder

    Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Customer Communications Management, Q2 2016

    The 14 Providers That Matter Most And How They Stack Up
    June 15, 2016 | Craig Le Clair

    Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

  • For Enterprise Architecture Professionals

    Report

    Report Digitization Leaders Share Robotic Process Automation Best Practices

    RPA Shows Value But Can Disrupt Automation Goals
    May 2, 2016 | Craig Le Clair

    Enterprises, in their quest to reduce labor costs, are applying robotic process automation (RPA) technologies. Yet many lack a well-defined set of principles and best practices. This report...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

    New Entrants Are Challenging The Old Guard
    March 21, 2016 | Craig Le Clair

    Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

  • For Application Development & Delivery Professionals

    Report

    Report Use A Customer-Centric Metrics Framework To Drive BPM Excellence

    Performance Management: The Business Process Management Playbook
    March 8, 2016 | Craig Le Clair

    Business process leaders are finding that improving the performance of a BPM program has changed as we've entered the age of the customer. Whereas it used to be enough to focus on productivity and...

  • For Application Development & Delivery Professionals

    Report

    Report The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook
    March 4, 2016 | Craig Le Clair

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

  • For Application Development & Delivery Professionals

    Report

    Report Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

    Landscape: The Enterprise Collaboration Playbook
    March 4, 2016 | Craig Le Clair

    The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

    Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies
    March 1, 2016 | Craig Le Clair, Ellen Carney

    The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Dynamic Case Management, Q1 2016

    The 14 Providers That Matter Most And How They Stack Up
    February 2, 2016 | Craig Le Clair

    In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm'online, Column Technologies, DST Systems, Eccentex,...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Robotic Process Automation

    A Poor Man's Business Process Management, Or Possibly Something More
    November 23, 2015 | Craig Le Clair

    There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Five Reasons The Dell Acquisition Will End Up As A Positive For Documentum Customers

    A Spinoff May Be Just What The Doctor Ordered
    November 16, 2015 | Craig Le Clair, Cheryl McKinnon

    Investors and analysts are divided on the future of EMC's Documentum in the wake of the Dell acquisition, as competition from heavy architecture and lightweight cloud-based alternatives has...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: ECM Divides Into Transactional And Business Content Segments

    October 21, 2015 | Craig Le Clair

    New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Financial Services Client On-Boarding Solutions

    Providers Offer Fresh Ideas And Approaches For On-Boarding Challenges
    September 28, 2015 | Craig Le Clair

    Peter Drucker once commented that the purpose of business is to create and keep a customer. Improving your mobile experience, social media presence, or use of the Internet of Things is meaningless...

  • For Enterprise Architecture Professionals

    Report

    Report Cloud Platforms Will Turn Enterprise Architecture Inside Out

    Enterprise Architects Need New Practices, And Changes To Existing Ones, For The Digital Business Era
    September 1, 2015 | Craig Le Clair, Henry Peyret

    Firms have adopted cloud services in an ad hoc fashion, driven by opportunity and expediency more than by strategy. Cloud use cases and the architectural decisions surrounding them are different...

  • For Enterprise Architecture Professionals

    Report

    Report Correspondence Management — A Reclamation Project For Many But A Superfund Site For Most

    Ten Best Practices To Achieve 50% Adoption By 2020
    August 20, 2015 | Craig Le Clair

    Enterprises have been glacially slow to convert customer correspondence produced from core systems to electronic delivery, despite potential bottom-line and customer experience benefits. To reach...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

    Our Evaluation Of 10 ECM Vendors And How They Stack Up
    July 15, 2015 | Craig Le Clair

    In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Digitizing Operational Processes, Q2 2015

    A Digital Business Needs Operational Excellence To Drive Customer Experience
    June 16, 2015 | Craig Le Clair

    As enterprises look to become customer-obsessed, digital initiatives have risen in priority. Investment in new mobile and online solutions has improved digital connections with customers —...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: E-Signature Transactions Topped 210 Million In 2014

    Transaction Volume Will Exceed 700 Million By 2017
    May 19, 2015 | Craig Le Clair

    Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an...

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