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  • Tim Sheedy

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  • For CIO Professionals

    Report

    Report Applying Forrester's International Research On Enterprise Public Cloud Platforms

    Understand The Local Differences That Affect Your Cloud Plans, Using Four Forrester Wave™ Evaluations From Around The World
    January 30, 2017 | Paul Miller, John R. Rymer

    In a series of four tightly connected Forrester Wave reports, we evaluated the 18 most significant providers of public cloud platforms. Separately, these reports evaluated vendors in four contexts:...

  • For CIO Professionals

    Report

    Report Australian Tech Market Outlook For 2017 To 2018

    CIOs Transform Their Tech Teams For The Age Of The Customer
    January 24, 2017 | Tim Sheedy

    This is the time of year when Australian CIOs and their partners in the business plan their 2017 technology budgets. To help CIOs with this process, this report provides our current forecast for...

  • For CIO Professionals

    Report

    Report The Top Five Priorities CIOs Need To Embrace In 2017

    CIOs In Australia And New Zealand Must Lead Their Organizations' Digital Business Transformation
    January 20, 2017 | Tim Sheedy

    Organizations with a customer-obsessed operating model are customer-led, insights-driven, fast, and connected. None of this is possible without the active leadership of CIOs challenging other...

  • For CIO Professionals

    Report

    Report Define New Metrics For Digital Business Success

    Performance Management: The CIO Digital Business Transformation Playbook
    October 7, 2016 | Nigel Fenwick, Tim Sheedy

    While you can't manage what you don't measure, measuring the wrong things inevitably leads to organizational dysfunction at best and failure at worst. This report sets out the case for why CIOs...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Public Cloud Platforms For Enterprise Developers In Australia/New Zealand, Q3 2016

    The Seven Providers That Matter Most And How They Stack Up
    September 20, 2016 | Tim Sheedy, Michael Barnes

    In Forrester's 38-criteria evaluation of public cloud platform providers for enterprise developers in Australia and New Zealand (ANZ), we identified the seven most significant ones with a presence...

  • For CIO Professionals

    Report

    Report Brief: Public Cloud Platform Adopters Focus On Accelerating Business Agility

    Learn From Firms In Australia And New Zealand That Are Embracing Public Cloud Platforms
    August 24, 2016 | Tim Sheedy, Michael Barnes

    Successful organizations continuously seek opportunities to innovate and increase business agility, typically by extending their digital capabilities. More and more of these organizations are...

  • For CIO Professionals

    Report

    Report Brief: Plan For The Merger Of HPE Enterprise Services And CSC

    Questions That CIOs In Australia And New Zealand Should Ask The Merged Entity
    August 5, 2016 | Tim Sheedy

    Mergers can cause significant disruption within entire markets as well as at client companies, and the merger of CSC with the Enterprise Services unit of Hewlett Packard Enterprise (HPE) is no...

  • For CIO Professionals

    Report

    Report Empower Your Employees In Their Mobile Moments

    CIOs Can Learn From HPE's Work In Connecting Employees And Driving Digital Transformation
    August 1, 2016 | Tim Sheedy

    To truly empower employees, successful CIOs must give them the same sorts of tools and capabilities that the marketing team provides to customers. Hewlett Packard Enterprise (HPE) recently built a...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Seven Ways For Australian Retailers To Improve The Customer's Mobile Commerce Experience

    July 28, 2016 | Tim Sheedy

    Mobile shopping has gained considerable momentum in Australia, but many retailers still do not deliver great mobile shopping experiences. Most have built capable mobile web stores, but few have...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2016 Australian Mobile Banking Functionality Benchmark

    Westpac Maintains The Top Spot In Our Review Of Australian Banks' Mobile Services
    June 27, 2016 | Zhi Ying Ng, Tim Sheedy

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of four large retail banks in Australia on 40 criteria. While all four make it easy for...

  • For CIO Professionals

    Report

    Report CIOs Must Empower The Digital Workforce

    Your Next End User Computing Refresh Should Be More Than That
    May 16, 2016 | Tim Sheedy

    Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your...

  • For CIO Professionals

    Report

    Report Australian Tech Market Outlook, 2016 To 2017

    Digital Business Initiatives Will Drive New Tech Spending
    February 3, 2016 | Tim Sheedy

    This is the time of year when CIOs and their business partners plan their 2016 tech budgets. To help CIOs with this process, this report provides our current forecast for the Australian tech market...

  • For CIO Professionals

    Report

    Report Brief: It's Time For CIOs To Redefine "Business As Usual"

    Digital Disruption And Empowered Customers Mark The Death Knell Of Outdated Technology Practices
    January 28, 2016 | Tim Sheedy

    For many CIOs, 2016 will be a tough year. In addition to ramping up business technology (BT) investments, there will be growing pressure to transform the rest of the technology management (TM) team...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: To Effectively Engage Customers, Target Them On The Right Device

    Work With Your CX Peers To Understand And Enable The Digital Customer Journey In Australia
    January 21, 2016 | Tim Sheedy

    You need to make it easy for customers to interact and transact with your business. To achieve this goal, many companies seek to use a similar look and feel for all of their digital properties. But...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Is Your Mobile App Customer-Ready?

    Understand The Mobile App Usage Of Australian Consumers To Drive Greater Mobile Engagement
    December 14, 2015 | Tim Sheedy

    Australians are beginning to expect firms to serve them on their smartphones in their mobile moments, and many Australian firms are making efforts to serve customers in those moments via...

  • For CIO Professionals

    Report

    Report Brief: Digital Reinvention Is The Key To Future Growth

    CIOs Can Learn From Telstra's Attempts To Renew Its Core Business While Innovating In Market Adjacencies
    December 8, 2015 | Michael Barnes, Frederic Giron

    Telstra is betting big on its ability to transform itself by renewing its core business operations and capabilities while simultaneously embracing new growth opportunities. This need for digital...

  • For B2C Marketing Professionals

    Report

    Report The 2015 Mobile Mind Shift Index: Australia

    Mobile Is Becoming The First Touchpoint For Your Customers
    November 24, 2015 | Tim Sheedy

    To better connect with your customers, you need to engage them in their mobile moments. But which customers are ready? This report updates Forrester's Mobile Mind Shift Index (MMSI) for Australian...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Digital Engagement Providers In Australia And New Zealand

    Overcome Market Fragmentation When Selecting A Strategic Partner To Help Fuel Your Digital Transformation
    October 20, 2015 | Tim Sheedy

    Delivering great digital experiences on mobile devices will be the heart of your customer engagement strategy for the next 10 years. CIOs who do not prioritize digital engagement risk...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Online Retailers: Focus On Serving Your Customers In Their Mobile Moments

    You Have Many Opportunities To Drive Sales And Customer Loyalty
    July 17, 2015 | Tim Sheedy, Zhi Ying Ng

    For the past 20 years, online retailers have been steadily taking market share away from traditional retailers. Initially, they used price arbitrage, but more recently have shifted focus to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2015 Australian Mobile Banking Functionality Benchmark

    Westpac Tops Our Review Of Australian Banks' Mobile Services
    June 9, 2015 | Alyson Clarke, Tim Sheedy

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of the four largest retail banks in Australia on more than 40 criteria. The Aussie banks have...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Can Be A Key Partner For Digital Operational Excellence In Asia Pacific

    But The Firm Must Continue To Break Down Internal Product Barriers
    May 1, 2015 | Tim Sheedy

    In March 2015, Microsoft held its annual analyst summit at its Asia Pacific headquarters in Singapore to provide an update on the company's progress in the region on its global journey to transform...

  • For CIO Professionals

    Report

    Report Asia Pacific CIOs: Start Your Digital Journey With Mobile

    The Mobile Mind Shift Is Already Underway — Ensure That Your Company Doesn't Fall Behind
    March 26, 2015 | Tim Sheedy

    CIOs in Asia Pacific are working with other business leaders to drive their companies' digital initiatives. Most of the region's CIOs focus on digitizing back-end systems and processes to enable...

  • For CIO Professionals

    Report

    Report Benchmarking Australia And New Zealand Technology Budgets In 2015

    CIOs Answer The Call To Support Digital Customer Needs
    January 28, 2015 | Tim Sheedy

    Setting technology budgets for the coming year is a challenge for CIOs as they attempt to manage conflicting agendas. Facing pressure to decrease spending at the same time that technology is...

  • For CIO Professionals

    Report

    Report Welcome To The World Of Watson Engagement Advisor

    Cognitive Computing Tackles Customer Engagement
    January 28, 2015 | Tim Sheedy, Michele Goetz

    In 2014, IBM launched the Watson Group, its first new business unit in 19 years, to bring Watson to the market as a business technology application. Watson's unique value lies in its ability to...

  • For CIO Professionals

    Report

    Report Predictions 2015: Mobile Strategies Will Be Critical To Serving Asia Pacific Customers

    CIOs Must Embrace Mobility To Support Digital Transformation
    November 19, 2014 | Tim Sheedy

    Mobile isn't only the new digital hub; it's also becoming the bridge to the physical world. Mobile won't affect just your digital operations — it will transform your entire business. In Asia...

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