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  • Eveline Oehrlich

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  • For Infrastructure & Operations Professionals

    Report

    Report The New Micro Focus Must Deliver In Three Areas

    What HPE Software's Spin-Merge Into Micro Focus Means For I&O Leaders
    September 1, 2017 | Eveline Oehrlich

    As of September 1, 2017, Hewlett Packard Enterprise (HPE) completed the spin-merge of a significant portion of its software assets with Micro Focus to create the world's seventh-largest software...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Cognitive Operations

    Cognitive Ops Is The AI Version Of IT Ops Management And Application Performance Management
    August 25, 2017 | Eveline Oehrlich, Mike Gualtieri, Milan Hanson

    Technology has grown too much and too quickly for humans to monitor and operate it effectively. While computer-assisted analytics helps firms react to and resolve problems faster, predicting and...

  • For Infrastructure & Operations Professionals

    Report

    Report Shift APM Left For Better DevOps Performance

    August 23, 2017 | Eveline Oehrlich, Diego Lo Giudice

    Infrastructure and operations (I&O) pros hear growing murmurs of "Shift application performance management (APM) left," as APM vendors see in development and operations (DevOps) an opportunity to...

  • Report

    Report Six Trends That Will Shape DevOps Adoption In 2017 And Beyond

    Benchmarks: The Continuous Deployment Playbook
    August 3, 2017 | Robert Stroud, Eveline Oehrlich

    Infrastructure and operations (I&O) organizations are making headway with DevOps adoption. This report highlights six major trends benchmarked from Forrester's Q1 2017 Global DevOps Benchmark...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Infrastructure And Operations, Q1 2016 To Q1 2017

    I&O Pros Focus On DevOps, Cloud, And Infrastructure Transformation
    July 14, 2017 | Eveline Oehrlich

    Forrester's infrastructure and operations (I&O) research team fields hundreds of inquiries from clients every month. These inquiries help us understand the challenges that I&O professionals face...

  • For Infrastructure & Operations Professionals

    Report

    Report Continuous Deployment Is Here To Stay

    Executive Overview: The Continuous Deployment Playbook
    February 9, 2017 | Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester...

  • For Infrastructure & Operations Professionals

    Report

    Report The Need For Speed: Drive Velocity And Quality With DevOps

    Vision: The Continuous Deployment Playbook
    February 9, 2017 | Robert Stroud, Eveline Oehrlich

    Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of the...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Technology Business Management Solutions

    Customer-Obsessed Firms Must Manage Tech-Based Customer Value
    October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Application Performance Management, Q3 2016

    The 14 Providers That Matter Most And How They Stack Up
    September 22, 2016 | Milan Hanson, Eveline Oehrlich

    In our 28-criteria evaluation of application performance management (APM) solutions, we identified the 14 most significant vendors — AppDynamics, AppNeta, BMC Software, CA Technologies, Dell,...

  • For Infrastructure & Operations Professionals

    Report

    Report Transform Your I&O Team To Deliver The Business Technology Agenda

    Vision: The I&O Transformation Playbook
    August 25, 2016 | Eveline Oehrlich, Jean-Pierre Garbani

    Forward-thinking infrastructure and operations (I&O) leaders know that traditional IT delivery models can't meet the expectations of today's empowered customers. Pursuit of the business technology...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Eight Technology Trends That I&O Pros Should Watch: 2016

    Tools & Technologies: The I&O Transformation Playbook

    Our infrastructure and operations (I&O) clients' two most common questions are, "What innovations are on the horizon that could transform I&O?" and "Are there any new offerings, suppliers, or...

  • For Infrastructure & Operations Professionals

    Report

    Report Establish The Business Case For I&O Transformation

    Business Case: The I&O Transformation Playbook
    August 4, 2016 | Eveline Oehrlich, Jean-Pierre Garbani

    Your firm's customers, channels, and competitors are digital; thus, you must use technology to differentiate. Infrastructure and operations (I&O) leaders must drive innovation that wins, serves,...

  • For Infrastructure & Operations Professionals

    Report

    Report Adopt A Plan-Do-Check-Act Cycle For Continuous Infrastructure And Operations Improvement

    Continuous Improvement: The I&O Transformation Playbook

    Today's infrastructure and operations (I&O) pros are inundated with demands to help the business innovate as well as to maintain the status quo. I&O leaders need to support the next wave of...

  • For Infrastructure & Operations Professionals

    Report

    Report Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey

    Performance Management: The I&O Transformation Playbook
    May 4, 2016 | Milan Hanson, Eveline Oehrlich

    Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...

  • For Infrastructure & Operations Professionals

    Report

    Report I&O Leaders Must Reshape ITIL To Support Customer Obsession

    Don't Wait; Rethink Your ITIL Journey Now
    April 19, 2016 | Eveline Oehrlich, Robert Stroud

    Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions
    February 19, 2016 | Eveline Oehrlich, Elinor Klavens

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Ignite Your Workforce Experience With Your Service Desk

    How To Measure Your Workforce Experience In The Future

    Ensuring a positive service desk experience means minimizing the effort that your workforce expends to get help. Don't make employees jump through hoops to reach you because you're too focused on...

  • For Infrastructure & Operations Professionals

    Report

    Report Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    January 8, 2016 | Amy DeMartine, Eveline Oehrlich

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that...

  • For Infrastructure & Operations Professionals

    Report

    Report Your Service Management Office Defined

    Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value
    October 5, 2015 | Eveline Oehrlich

    To support the business in its quest to win, serve, and retain customers, infrastructure and operations (I&O) pros must focus on innovation, speed, and responsiveness. They must orchestrate,...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Key Initiatives To Wow Your Workforce With Your Service Desk

    Extend Your Service Desk Automation Now
    September 18, 2015 | Elinor Klavens, Eveline Oehrlich

    Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like to say, wow) members of your...

  • For Infrastructure & Operations Professionals

    Report

    Report Meet The Multisourcing Challenge

    Redesign Your Service Integration And Management (SIAM) Capabilities To Deliver Innovation For Customers
    August 17, 2015 | Wolfgang Benkel, Eveline Oehrlich

    Multisourcing is a reality, but most firms still struggle with service integration and management (SIAM) in multisourced environments. Infrastructure and operations (I&O) teams and their partners...

  • For CIO Professionals

    Report

    Report How To Allocate And Charge Back Your Business Tech Expenses Without Screwing Up

    The Right And Wrong Ways To Assign MOOSE Tech Costs To The Business
    July 14, 2015 | Andrew Bartels, Eveline Oehrlich

    Reasonable and responsible spending on enterprise technology increasingly requires rational cost allocation schemes, and the shift toward the business technology (BT) agenda for winning, serving,...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Choose The Right Service Desk Sourcing Strategy

    Select From One Of Four Profiles To Make Your Decision
    May 15, 2015 | Wolfgang Benkel, Eveline Oehrlich

    The service desk is a key point of interaction between the technology management team and the business workforce that uses the technology and tech services. It is an important source of data about...

  • For Infrastructure & Operations Professionals

    Report

    Report Nationwide Building Society Uses Cost Transparency To Achieve Customer Obsession

    Case Study: How CIO Debra Bailey Transformed Her TM Organization From Service Provider To Business Partner
    March 12, 2015 | Eveline Oehrlich

    Nationwide Building Society's excellent customer service has enabled it to challenge far bigger UK banks for consumers' business. But it isn't sitting still: Nationwide is thriving in the age of...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Put Developers On The Front Lines Of App Support

    DevOps Culture Begins With Visibility And Responsibility
    February 20, 2015 | Kurt Bittner, Eveline Oehrlich

    The separation of development (Dev) and operations (Ops) has created inherently dysfunctional relationships that mere good intentions cannot mend. At the root of the problem are their different...

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