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  • J. P. Gownder

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  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2018: Employee Experience Powers The Future Of Work

    Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology...

  • For Infrastructure & Operations Professionals

    Report

    Report Everyday Technology Choices For A Better Employee Experience

    Design Effective Workforce Strategies For Laptops, Tablets, Smartphones, And Beyond
    September 26, 2017 | J. P. Gownder

    Having the right tools to do the job is a prerequisite to empowering a positive employee experience. Yet, too often, organizations still neglect the everyday technologies that employees use,...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Employee Productivity With Rugged Mobile Moments

    Ensure That Your Device Strategy Meets The Rugged Requirements Of Employees In Less-Than-Ideal Conditions
    August 10, 2017 | J. P. Gownder, Andrew Hewitt

    Delivering on a strategy to improve your business' customer experience or supplying an employee with key data might hinge on greater resilience than your average iPhone provides. The only way to...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

    Benchmarks: The Workforce Enablement Playbook
    July 31, 2017 | J. P. Gownder, Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a...

  • For Infrastructure & Operations Professionals

    Report

    Report Automation Technologies For Customer Engagement

    Applying Artificial Intelligence And Robotics To The Customer Journey Sets The Stage For Long-Term Digital Transformation
    July 31, 2017 | J. P. Gownder

    Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new opportunity in the age of the customer is engagement:...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Automation Technologies, Robotics, And AI In The Workforce, Q2 2017

    As Physical And Software Robots Rise, You Need A Long-Term Strategic Plan For Your Workforce
    June 26, 2017 | J. P. Gownder

    Automation technologies — physical robots, software and artificial intelligence (AI), and customer self-service solutions — are reshaping the workplace and the way your business engages with its...

  • For Infrastructure & Operations Professionals

    Report

    Report Build A Comprehensive Business Case For Technology Purchasing

    Business Case: The Workforce Enablement Playbook

    To help their businesses drive revenue growth, I&O leaders must focus investments on initiatives that help win, serve, and retain customers — not just cutting costs. This means that I&O pros are...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Know Whether Extended Reality Has A Place In Your Innovation Strategy

    A Scorecard Approach Helps You Make Smart Investment Decisions — And Avoid Wasteful Ones
    April 26, 2017 | J. P. Gownder

    Infrastructure and operations (I&O) leaders are increasingly tasked with applying technology to help solve business problems. Extended reality, comprising virtual reality (VR), augmented reality...

  • For Infrastructure & Operations Professionals

    Report

    Report The Future Of Jobs, 2027: Working Side By Side With Robots

    Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours
    April 3, 2017 | J. P. Gownder

    There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace. But the future of jobs isn't nearly as gloomy as many...

  • For Infrastructure & Operations Professionals

    Report

    Report Quantifying Your Company's Workforce: Customers Only Benefit When Employees Do, Too

    Performance Management: The Workforce Enablement Playbook
    February 13, 2017 | David K. Johnson, J. P. Gownder

    A new class of technologies is making it easier for organizations to collect data on their employees' productivity. At the same time, employees are equipping themselves with wearables and apps to...

  • For Infrastructure & Operations Professionals

    Report

    Report Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables

    The Enterprise Wearables Journey, 2017
    February 1, 2017 | J. P. Gownder

    In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Build An Interaction Innovation Lab That Differentiates Your Digital Business

    Disruptive Technologies Create Opportunities For Innovation — And I&O Should Play A Key Role
    January 17, 2017 | J. P. Gownder

    Infrastructure and operations (I&O) leaders are increasingly tasked with applying technology to business problems to drive innovation, and they have a particular competency that can help: expertise...

  • For Infrastructure & Operations Professionals

    Report

    Report Build A Business Case For Digital Signage

    The Total Economic Impact™ Of Digital Signage
    December 22, 2016 | J. P. Gownder, Shaheen Parks

    Digital signage is reshaping customer and employee experiences in nearly every industry and contributing to a wide array of business outcomes, from branding to promotional activity and beyond....

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Trends That Will Reshape Workforce Productivity In 2017

    Predictions: The Workforce Enablement Playbook
    December 15, 2016 | J. P. Gownder, David K. Johnson, TJ Keitt

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their companies' success in the age of the customer. To delight customers, your company's...

  • For Infrastructure & Operations Professionals

    Report

    Report Build A Business Case For Enterprise Smart Glasses

    The Total Economic Impact™ Of Smart Glasses
    September 30, 2016 | J. P. Gownder, Shaheen Parks

    Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How To Design Internet-Of-Things Engagements In Retail, Hospitality, And Travel

    Build IoT Engagements With The Customer-Obsessed Transparency Framework
    August 17, 2016 | J. P. Gownder, Adam Silverman

    Retail, hospitality, and travel firms have begun to invest in, test, and implement internet-of-things (IoT) projects. But IoT opens up numerous privacy concerns for customers while also potentially...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Eight Technology Trends That I&O Pros Should Watch: 2016

    Tools & Technologies: The I&O Transformation Playbook

    Our infrastructure and operations (I&O) clients' two most common questions are, "What innovations are on the horizon that could transform I&O?" and "Are there any new offerings, suppliers, or...

  • For Application Development & Delivery Professionals

    Report

    Report Virtual Reality: The Next Frontier For Enterprise Developers

    Development Leaders Must Anticipate New Roles And Tools To Ensure VR Success

    After a false start in the 1990s, the virtual reality (VR) market will finally realize its potential over the next few years. Early adopters are already developing VR experiences, but the tools and...

  • For Enterprise Architecture Professionals

    Report

    Report The Future Of White-Collar Work: Sharing Your Cubicle With Robots

    Thirteen Emerging Best Practices For Man/Machine Collaboration
    June 22, 2016 | Craig Le Clair, J. P. Gownder

    Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt...

  • For CMO Professionals

    Report

    Report The Coming Wave Of Virtual Reality

    The Estimate Of Demand For Virtual Reality Headsets By US Consumers And Businesses, 2016 To 2020
    May 31, 2016 | J. P. Gownder

    Interest in virtual reality (VR) has reached a fever pitch in 2016, and marketers across industries are experimenting with VR to engage with customers. This VR market is for real: Forrester...

  • For Infrastructure & Operations Professionals

    Report

    Report How Chromebooks Can Serve Your BT Agenda In 2016

    When The Conditions Are Right, Chromebooks Can Improve The Experiences Of Both Customers And Employees
    May 26, 2016 | J. P. Gownder

    Five years into their existence, Chromebooks have yet to take the enterprise market by storm, but does that mean they aren't suitable for the enterprise? No: Infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Virtual And Augmented Reality

    Emerging Vendors Of Hardware, Software, Middleware, And Apps Can Help You Begin The Extended-Reality Journey
    May 10, 2016 | J. P. Gownder

    I&O leaders face unfamiliar choices when it comes to acquiring innovative technologies that can turn their companies into digital predators. Three hot, interrelated technologies fall under the...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: BT Infrastructure, Q2 2016

    Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

  • For Infrastructure & Operations Professionals

    Report

    Report How Enterprise Smart Glasses Will Drive Workforce Enablement

    Forecast: US Enterprise Adoption And Usage Of Smart Glasses
    April 21, 2016 | J. P. Gownder

    While Google Glass missed in the consumer realm, it made an impact on enterprises by popularizing the concept of smart glasses. Today, much richer, more sophisticated offerings offer new...

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