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  • Liz Herbert

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  • For Application Development & Delivery Professionals

    Report

    Report SaaS Adoption 2017: If You Aren't Using SaaS Broadly, Your Business Risks Falling Behind

    SaaS Improves Business Results Due To Greater Innovation And Agility — And Is Increasingly The Foundation For Business Opportunities
    June 29, 2017 | Liz Herbert, Paul D. Hamerman

    SaaS continues to grow across categories and geographies, fueled by buyer demand for business agility, growing comfort with the model, and a maturing market of SaaS offerings. This maturing market...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Improve Agility With Forrester's Software And SaaS Contract Review Checklist

    Use This Report And Associated Tool To Identify And Fix Common Problems In Cloud And On-Premises Software Agreements
    May 26, 2017 | Duncan Jones, Liz Herbert

    Software providers' contracts fail to keep pace with continual, rapid technology changes such as cloud and mobile. Forrester hears dozens of complaints each year about software contract disputes...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Mobile Enterprise Applications Services Providers

    An Accelerating Market Favors Partners That Orchestrate Apps With Creative Skills And Business Insight

    As demand for enterprise mobile apps accelerates, many firms struggle to field development and delivery capacity to meet the demand of business stakeholders. Application development and delivery...

  • For Application Development & Delivery Professionals

    Report

    Report Your Digital Transformation Is Not Bold Enough — Five Signs Of Trouble And Key Fixes

    Technology Leaders Must Adopt New Approaches And Processes In The Digital Era
    May 9, 2017 | Liz Herbert

    Many application development and delivery (AD&D) leaders acknowledge that digital business cannot exist on top of old, monolithic legacy applications, but most technology executives have been too...

  • For Application Development & Delivery Professionals

    Report

    Report Five Ways To Cut The Risk Of Going All In With A Salesforce Customer Platform

    Salesforce Is Now A Major Platform For Digital Business — Don't Let Complexity Cut Its Value
    April 3, 2017 | John R. Rymer, Liz Herbert

    Salesforce is the most prominent choice for enterprises seeking a single platform for all things customer. The growing number of enterprises signing up to go all in with Salesforce as their...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Enterprise Application Services Providers, Q1 2017

    Leading Providers Blend Design, Tech, And Business For Transformational Mobile Enterprise Apps
    March 22, 2017 | Jeffrey S. Hammond, Liz Herbert

    Mobile enterprise apps for employees and partners tend to get less attention than customer-facing ones, but they are critical to a digital enterprise. Application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report Navigating Salesforce's Complex Landscape

    Not Just CRM: A Primer To Aid Strategic Planning
    March 15, 2017 | Kate Leggett, John R. Rymer

    Many enterprises have expansive visions for using Salesforce but quickly encounter a vexing question: Which of the vendor's several cloud applications will they need? No wonder: Salesforce now...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Workday Services Partners

    Workday Customers Look To Partner Ecosystem To Accelerate Implementation And Maximize Business Value
    March 10, 2017 | Liz Herbert, Paul D. Hamerman

    As companies seek to improve business flexibility and engage employees with digital experiences, they are migrating traditionally on-premises systems of record to software-as-a-service (SaaS)...

  • For Application Development & Delivery Professionals

    Report

    Report Preparing For A Salesforce Negotiation

    Plan Ahead To Manage With This Fast-Growing, Strategic SaaS Partner
    February 15, 2017 | Liz Herbert, Mark Bartrick

    Salesforce is now a giant in the enterprise software space — with nearly 200,000 customers. The software-as-a-service (SaaS) behemoth now offers a comprehensive suite of solutions for the...

  • For Application Development & Delivery Professionals

    Report

    Report Mantra For Customer-Obsessed Software Leaders: Deliver More, Develop Less

    Vision: The Application Development Strategy, Structure, And Sourcing Playbook
    January 18, 2017 | John R. Rymer, Liz Herbert

    Now that your application development and delivery (AD&D) teams can more quickly produce apps to win, serve, and retain customers, reorient your strategy, structure, and sourcing to support a...

  • For Application Development & Delivery Professionals

    Report

    Report Breakout Vendors: SaaS Business Applications In China

    Emerging Software-As-A-Service Vendors Are Growing Fast And Starting To Disrupt Traditional Software Segments
    January 12, 2017 | Frank Liu, Liz Herbert

    Software-as-a-service (SaaS) applications are becoming an option to replace or complement on-premises software in China. Major global SaaS vendors such as Salesforce and Workday have no presence in...

  • For Infrastructure & Operations Professionals

    Report

    Report Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook
    December 20, 2016 | Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

  • For Application Development & Delivery Professionals

    Report

    Report Implement Next-Generation Business Apps Through Agile Methods And Experience Design

    Implementation: The Business Applications Playbook
    December 14, 2016 | Liz Herbert, Paul D. Hamerman

    Application development and delivery (AD&D) teams are moving away from the slow, expensive, IT-led rollouts that often failed to achieve desired business benefits. Smart AD&D leaders are now...

  • For Application Development & Delivery Professionals

    Report

    Report SaaS Readiness Assessment

    Making SaaS Succeed In Customer-Obsessed Business Models
    December 1, 2016 | Liz Herbert

    Enterprise software-as-a-service (SaaS) usage is proliferating across categories and companies see SaaS as a key enabler for customer-obsessed business. However, sourcing strategy for SaaS is often...

  • For Application Development & Delivery Professionals

    Report

    Report SAP Customers Have Four Paths To The Cloud

    The Time Is Now To Plan Your SAP Cloud Strategy In The Name Of Business Innovation And Customer Experience
    November 11, 2016 | Liz Herbert, Bill Martorelli

    Customers of all types are anxious to take advantage of cloud's promise of speed, agility, and financial flexibility due to its inherent consumption-based pricing model. Yet SAP buyers still have...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade

    Ten Key Developments In Cloud Computing Shape The Industry In 2017
    November 2, 2016 | Dave Bartoletti, Lauren E. Nelson

    Cloud computing has been one of the most exciting and disruptive forces in the tech market in the past decade. The cloud market will accelerate faster in 2017 as enterprises around the world look...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: B2C Mobile Services Providers, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    In our 20-criteria evaluation of B2C mobile services providers, we identified the 13 most significant ones — AKQA, Bottle Rocket, CapTech Ventures, Deloitte, Fuzz, IBM, L&T Infotech, Mobiquity,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: B2C Mobile App-Dev Shops For Large Enterprises

    Most Providers Proclaim To "Show, Not Tell" — But Few Really Do
    October 26, 2016 | Liz Herbert, Jeffrey S. Hammond

    Customer-obsessed firms want to nail mobile moments, but many lack a cohesive consumer mobile app strategy. All too often we see business-to-consumer (B2C) app strategies suffer from apps that have...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Oracle Services Providers Aggressively Pivot To Cloud Solutions

    In The Oracle Services Market, Old Leaders Must Reinvent Themselves As New, Cloud-Heavy Entrants Appear On The Scene
    October 19, 2016 | Liz Herbert

    Oracle remains one of the largest business application vendors in the world. Its systems power core functions from finance to human resources (HR) to customer service to social engagement and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Strategies For Managing A SaaS Negotiation Execution: The Business Applications Playbook

    October 11, 2016 | Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still do not know how...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers

    September 26, 2016 | Liz Herbert

    The technology industry is abuzz with talk of digital disruption, and our research shows that firms have a propensity to work with services partners due to the fast-moving and still-nascent nature...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation Oracle Application Projects, Q3 2016

    The 13 Providers That Matter Most For Oracle Cloud Projects And How They Stack Up
    September 6, 2016 | Liz Herbert

    A growing number of customers are moving business applications to Oracle Cloud and are seeking service partners that can help them with business strategy, implementation, and support related to...

  • For Application Development & Delivery Professionals

    Report

    Report The SaaS Customer Success Life Cycle

    Continuous Improvement: The Business Applications Playbook
    July 20, 2016 | Liz Herbert, Paul D. Hamerman

    Software-as-a-service (SaaS) is more than just a software deployment model — it's a business model that ties the vendor's success to your own. Vendors are under pressure to keep customers happy to...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Software-As-A-Service, Q3 2016

    SaaS Is Now A Viable Option In Every Major Business Application Category
    July 13, 2016 | Liz Herbert

    Software-as-a-service (SaaS) is now mainstream; nearly all enterprises use at least some SaaS. But SaaS momentum varies widely by the type of application due to factors such as solution...

  • For Infrastructure & Operations Professionals

    Report

    Report Cloud Powers The New Connected Economy

    Vision: The Cloud Computing Playbook
    May 27, 2016 | Liz Herbert, Dave Bartoletti

    No longer a tactical solution, cloud is a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems, connecting employees, customers, partners, vendors, and...

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