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  • Christopher Andrews
  • Customer Relationship Management (CRM)

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The CRM Playbook For 2017

Transform Customer Processes And Systems To Improve Experiences

The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...

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  • For Sourcing & Vendor Management Professionals

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    Report Hot Companies To Watch: Q3 Update

    Profiles of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy
    September 10, 2008 | Christopher Andrews

    In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our technology strategist clients as...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Hot Companies To Watch In 2008

    Profiles Of Emerging Companies And Technology Trends That Vendors Should Consider When Planning Their Strategy
    April 16, 2008 | Christopher Andrews

    Technology vendors increasingly focus on using external sources to bolster their company's innovation. Driven by globalization trends — and a realization that they can't manage all of their...

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