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  • Glenn O'Donnell

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  • For Infrastructure & Operations Professionals

    Report

    Report Cloud Services Jumpstart Your Pursuit Of Customer Obsession

    Executive Overview: The Cloud Computing Playbook
    October 26, 2016 | Glenn O'Donnell

    Cloud computing can be a game-changer for your company and its customers — but it's also rife with misinformation. Confusing cloud definitions and erroneously identified "cloud" solutions impede...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Infrastructure Transformation With Service Design

    Executive Overview: The Infrastructure Transformation Playbook
    July 15, 2016 | Glenn O'Donnell

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Dell Divests Software That Doesn't Fit Its "Quest" To Dominate The BT Agenda

    Dell Sells Its Software Group — Here's What It Means for I&O Pros
    July 8, 2016 | Glenn O'Donnell

    As Dell prepares itself to build a new company around its EMC acquisition, it's shedding nearly its entire Dell Software Group. This deal gives infrastructure and operations (I&O) professionals a...

  • For Infrastructure & Operations Professionals

    Report

    Report Service Design Is Your New Approach To Infrastructure

    Vision: The Infrastructure Transformation Playbook
    May 5, 2016 | Glenn O'Donnell

    Today's service complexity and sky-high end customer expectations mean that infrastructure and operations (I&O) teams must: 1) consolidate design across all infrastructure domains (silos) and 2)...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Dell Buys EMC, Creating A New Legacy Vendor

    The Federation Will Disband; Dell-EMC Won't Spawn A Public Cloud Titan
    October 13, 2015 | Glenn O'Donnell, Richard Fichera

    With Dell announcing its $67 billion intent to acquire EMC, EMC's long-anticipated exit begins in earnest. While the new Dell will offer infrastructure and operations (I&O) professionals a path to...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Technologies For The Infrastructure & Operations BT Agenda

    February 4, 2015 | Laura Koetzle, Glenn O'Donnell

    Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...

  • For CIO Professionals

    Report

    Report Brief: Four DevOps Plays Focus On Digital Agility

    The US Digital Services Playbook Series
    December 29, 2014 | Nigel Fenwick, Glenn O'Donnell

    In August 2014, the White House announced the creation of the US Digital Service, which promptly released the US Digital Services Playbook. This playbook, which spans the fields of customer...

  • For Infrastructure & Operations Professionals

    Report

    Report Establish Common Values And Awareness Across A Common Dev And Ops Community

    March 31, 2014 | Glenn O'Donnell, Kurt Bittner

    The seven habits of highly effective DevOps cast an overarching strategy for achieving business value based on the principles of the movement known as DevOps. This report delves deeper into the...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Breaking Down IBM Pulse 2014

    IBM's Overarching Cloud Strategy Is One Based On Open Standards

    Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

  • For Application Development & Delivery Professionals

    Report

    Report Navigate The Modern Application Delivery Landscape

    February 12, 2014 | Kurt Bittner, Glenn O'Donnell

    Amplified customer expectations in the age of the customer and the intensified competition they bring are accelerating the pace of modern application delivery. Process and organizational changes...

  • For Infrastructure & Operations Professionals

    Report

    Report Instill A Systems Engineering Culture Across Dev And Ops

    A Deep Dive Into Highly Effective DevOps Habit No. 5
    November 4, 2013 | Glenn O'Donnell, Kurt Bittner

    IT applications have a high tendency to become entropic — they easily become unreliable, inflexible, and cost far too much to maintain. Thus, infrastructure and operations (i.e., Ops)...

  • For Application Development & Delivery Professionals

    Report

    Report More Engineering, Less Dogma: The Path Toward Continuous Delivery Of Business Value

    October 18, 2013 | Kurt Bittner, Glenn O'Donnell

    Continuous delivery of business value has moved from dream to competitive differentiator to table stakes for organizations like Amazon.com, Etsy, and Google. The vast majority of other...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message
    September 19, 2013 | Dave Bartoletti, Rachel A. Dines

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!
    May 31, 2013 | Glenn O'Donnell

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve Your Operations Center For True Service Management

    March 1, 2013 | John Rakowski, Glenn O'Donnell

    The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

  • For Infrastructure & Operations Professionals

    Report

    Report Revive Your IT Management Software Portfolio

    March 1, 2013 | John Rakowski, Courtney Bartlett

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

  • For Infrastructure & Operations Professionals

    Report

    Report Turn Big Data Inward With IT Analytics

    The Future Of Service Monitoring And Management
    December 5, 2012 | Glenn O'Donnell, Jean-Pierre Garbani

    Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

  • For CIO Professionals

    Report

    Report Cloud Keys An Era Of New IT Responsiveness And Efficiency

    November 19, 2012 | Liz Herbert, Glenn O'Donnell

    The cloud landscape is shifting to cover a broader range of enterprise needs. Why? Cloud is curing the lack of responsiveness and economic flexibility that ails on-premises IT. Look for the popular...

  • For Infrastructure & Operations Professionals

    Report

    Report Assess Your IT Infrastructure Maturity

    October 23, 2012 | Dave Bartoletti, Glenn O'Donnell

    Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1)...

  • For Infrastructure & Operations Professionals

    Report

    Report Forrester's IT Infrastructure Maturity Assessment

    October 15, 2012 | Dave Bartoletti, Glenn O'Donnell

    Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people,...

  • For Infrastructure & Operations Professionals

    Report

    Report Optimize IT Infrastructure Around Key Workloads

    September 7, 2012 | Richard Fichera, Andre Kindness

    The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For...

  • For Infrastructure & Operations Professionals

    Report

    Report Assess Your Service Management And Automation Maturity

    June 5, 2012 | Eveline Oehrlich, Stephen Mann

    This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

  • For Infrastructure & Operations Professionals

    Report

    Report Balance Disciplined Service Management And Automation With Flexibility

    June 5, 2012 | Glenn O'Donnell

    This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams should follow to effectively govern their service management and automation (SMA)...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

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