Search Results
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Report Now Tech: Professional Services Automation Tools, Q2 2018
Forrester's Overview Of 17 Professional Services Automation Providers
Customer insights (CI) professionals in project-based businesses can use professional services automation (PSA) tools to improve project delivery by automating critical processes and increasing...
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Report Create Sustainable Process Innovation
Advanced Level: Process Practices For IT Transformation
Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact...
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Report Put Customers At The Center Of Tech Processes
Intermediate Level: Process Practices For IT Transformation
February 14, 2018 | Margo VisitacionTechnology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...
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Report How To Turn Process From A Hindrance To A Help
Beginner Level: Process Practices For IT Transformation
Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...
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Report Eight Steps To Optimize Strategic Portfolio Management
Strategic Plan: The Strategic Portfolio Management Playbook
February 1, 2018 | Margo VisitacionEnterprise architecture (EA) and portfolio management professionals must leverage strategic portfolio management to guide the right investment decisions while enabling Agile delivery of products...
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Report The Agile Organization: Take A Portfolio-Driven Approach To Thrive
Business Case: The Strategic Portfolio Management Playbook
January 24, 2018 | Margo VisitacionOrganizations often experience collisions when managing unique workflows that support systems of record and systems of engagement. To minimize this, organizations must embrace their diversity, but...
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Report Agile PMOs Focus On Portfolios, Not Projects
Organization: The Strategic Portfolio Management Playbook
October 2, 2017 | Margo VisitacionResponding to demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. When these digital initiatives scale, the lack of enterprise program...
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Report Embrace Decentralized Decision Making, But Keep Planning Holistic
Processes: The Strategic Portfolio Management Playbook
September 22, 2017 | Margo VisitacionAs companies prepare for 2018, improving customer experience joins revenue growth and cost reduction as a top-three priority. Changing customer demands mean that firms must plan continuously, and...
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Report The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017
Six Leaders Provide Agile Tools To Drive Digital Transformation
September 20, 2017 | Margo Visitacion, Robert StroudIn our 27-criteria evaluation of strategic portfolio management (SPM) software solutions providers, we identified the 13 most significant ones — AgileCraft, CA, Changepoint, Decision Lens,...
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Report Strategic Portfolio Management Is Agile
Vision: The Strategic Portfolio Management Playbook
July 14, 2017 | Margo VisitacionAgility is now a prerequisite for firms to continuously execute on their digital strategy. Enterprise architecture (EA) professionals and portfolio managers must support their business partners to...
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Report Portfolio Ecosystems Continue To Evolve
Landscape: The Strategic Portfolio Management Playbook
July 13, 2017 | Margo VisitacionThe increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments...
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Report Link Strategic Portfolios To BT Road Maps To Win, Serve, And Retain Customers
Road Map: The Strategic Portfolio Management Playbook
April 12, 2017 | Margo VisitacionTo deliver on strategies that enhance customer experience, organizations must improve their ability to deliver on their strategic portfolios. By using them as a road map for prioritizing and...
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Report Use The Customer-Obsessed Operating Model To Drive Strategic Portfolio Optimization
Continuous Improvement: The Strategic Portfolio Management Playbook
March 31, 2017 | Margo VisitacionMushrooming demand for new products and services in today's fast-paced business environment challenges portfolio management. Funding strategically aligned initiatives and directing valuable...
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Report Use Objectives And Key Results To Build A Better Strategic Portfolio
Benchmarks: The Strategic Portfolio Management Playbook
March 20, 2017 | Margo VisitacionCustomer-focused organizations continue to struggle with measuring the impact of programs. Traditional key performance indicators (KPIs) bring limited visibility to portfolio optimization because...
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Report Portfolio Ecosystem: The Central Nervous System For Delivering Business Strategy
Tools And Technology: The Strategic Portfolio Management Playbook
March 3, 2017 | Margo VisitacionCRM solutions act as the customer system of record and enterprise resource planning (ERP) solutions act as the financial system of record, giving companies insight into their customers and...
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Report Assess Your Readiness For Strategic Portfolio Management
Assessment: The Strategic Portfolio Management Playbook
February 17, 2017 | Margo VisitacionStrategic portfolio management (SPM) practices enable an organization to select and execute on investments necessary to embrace a customer-obsessed operating model. This report and assessment tool...
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Report Strategic Portfolio Management Drives Customer-Obsessed Company Success
Executive Overview: The Strategic Portfolio Management Playbook
February 8, 2017 | Margo Visitacion, Alex CullenCustomer-obsessed companies need a portfolio-centered approach to both strategic planning and product delivery. Planning disciplines transition from annual to continuous; organizational structures...
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Report Reshape Budgeting Practices For Agile
Performance Management: The Strategic Portfolio Management Playbook
January 23, 2017 | Margo VisitacionIn the battle to win new customers, companies are increasingly turning to Agile practices to deliver apps that provide great customer experiences. However, Agile requires organizations to rethink...
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Report Deliver Outstanding Customer Experience With Agile Resource Management
Organize By Capability To Increase Productivity
October 25, 2016 | Margo VisitacionDelivering outstanding customer experiences at speed requires companies to seamlessly combine planning and delivery. Firms making the transition to digital business more frequently use technology...
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Report The Forrester Wave™: Enterprise Collaborative Work Management, Q4 2016
The 13 Providers That Matter Most And How They Stack Up
October 17, 2016 | Margo VisitacionIn our 25-criteria evaluation of enterprise collaborative work management (CWM) providers, we identified the 13 most significant ones — Asana, Atlassian, Clarizen, Huddle, LeanKit, LiquidPlanner,...
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Report Scaling Agile To The Enterprise
Embracing Agile Requires Process, Organizational, And Cultural Shifts
May 3, 2016 | Margo VisitacionCustomer obsession has created a business environment of continual disruption. Constant change is forcing execs to recognize that traditional planning and delivery practices don't sustain the...