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  • Nigel Fenwick

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Forrester In The News

FORRESTER IN THE NEWS:

Nigel Fenwick on individualization

At CES a sort of shift has happened over the last few years towards the individualization of product or consumer experience. It's a challenge for brands -- and for CIOs. How do you build a technology architecture that is flexible and adaptable, that can integrate as yet undeveloped technologies into the architecture quickly in order to create revenue?

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  • For CMO Professionals

    Report

    Report Set The Right Metrics To Shape Your Culture

    The State Of Digital Business 2018: Metrics And Culture
    February 8, 2018 | Nigel Fenwick

    Culture remains the No. 1 barrier to successful digital transformation. Evolving your company culture requires an overhaul of employee metrics, especially in teams that marketing works alongside....

  • For CMO Professionals

    Report

    Report Digital Business 2018: Benchmark Your Digital Journey

    Benchmarks: The Digital Business Playbook
    February 7, 2018 | Nigel Fenwick

    As businesses look for new ways to create value for customers through digital experiences, it's clear that some firms are more advanced than others. This report analyzes the characteristics that...

  • For CIO Professionals

    Report

    Report Predictions 2018: IoT Moves From Experimentation To Business Scale

    Business stakeholders and CIOs across all vertical markets are planning and deploying IoT solutions to bridge the physical and digital worlds of their organizations to create new opportunities for...

  • For CIO Professionals

    Report

    Report The Right Way To Establish A Digital Platform Business

    Lessons From GE's Journey To Establish An Industrial IoT Platform As An Extension Of Its Own Digital Transformation
    August 8, 2017 | Nigel Fenwick, Frank E. Gillett

    Much has been said about Jeff Immelt's pending departure from his position as GE's CEO. But a big part of Immelt's legacy pertains to GE's digital transformation, which began when he described his...

  • For CIO Professionals

    Report

    Report Industrial IoT Platforms Offer Better Support For Specific Industry Needs

    CTOs Need New Strategies To Work With Industrial IoT Platforms Such As GE's Predix
    June 23, 2017 | Frank E. Gillett, Nigel Fenwick

    CIOs and chief technology officers (CTOs) are confronting new technologies and business scenarios as they embrace the internet of things (IoT) for use in industrial environments. Industrial firms...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupt Your Business From The Outside In

    Take A Blue-Sky Approach To Digital Innovation By Asking How Technology Can Deliver What Customers Value Most
    May 9, 2017 | Ted Schadler, Nigel Fenwick

    What would it feel like to disrupt your industry? Better than being disrupted, we'd say. In this report, we lay out a simple orientation — we call it customer obsession — to help you imagine what...

  • For CIO Professionals

    Report

    Report Disrupt Your Business From The Outside In

    Take A Blue-Sky Approach To Digital Innovation By Asking How Technology Can Deliver What Customers Value Most
    May 9, 2017 | Nigel Fenwick, Ted Schadler

    What would it feel like to disrupt your industry? Better than being disrupted, we'd say. In this report, we lay out a simple orientation — we call it customer obsession — to help you imagine what...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Digital Rewrites The Rules Of Business

    April 27, 2017 | Ted Schadler, Nigel Fenwick

    Digital technology dramatically improves the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10-times cheaper and faster to engage...

  • For CIO Professionals

    Report

    Report Digital Rewrites The Rules Of Business

    Four Rules To Guide Your Digital Transformation
    April 26, 2017 | Nigel Fenwick, Ted Schadler

    Emerging technologies dramatically improve the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10 times cheaper and faster to meet rising...

  • For CIO Professionals

    Report

    Report Case Study: BMJ Takes On Culture Change As Part Of Its Digital Journey

    Best Practices For Transforming Culture For Digital Disruption
    April 20, 2017 | Nigel Fenwick

    Transforming your company's culture for digital disruption is one of the key challenges digital leaders face today. Sharon Cooper, BMJ Publishing Group's (BMJ) chief digital officer (CDO), knew...

  • For CIO Professionals

    Report

    Report Unleash Your Digital Predator

    March 8, 2017 | Nigel Fenwick, Ted Schadler

    Today's customers — consumers and businesses — expect to integrate your products and services into their digital world. Your employees do, too. CIOs who fail to reshape their business as...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies For Digital Predators

    March 1, 2017 | Nigel Fenwick, Ted Schadler

    CIOs must constantly evaluate an array of emerging technologies and determine where to incubate and where to increase investment. While the choices are as individual as the companies, the...

  • For CIO Professionals

    Report

    Report Six Strategies To Strengthen Your Company's Digital DNA

    Assess Your Company's Readiness For Your Digital Journey
    February 17, 2017 | Nigel Fenwick

    Digital transformation is a journey, not a destination. And every journey has a starting point. What you do next depends on where you begin. Use this self-assessment to find out where your company...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Digital Business Imperative

    February 15, 2017 | Ted Schadler, Nigel Fenwick

    Customers' power in the marketplace continues to ramp up, so eBusiness leaders still need to transform digital customer experiences, including marketing, sales, and channels. The ability to align...

  • For CIO Professionals

    Report

    Report Organize Your People For Digital Success

    Structure And Skills For Success In A Digital Age
    January 20, 2017 | Nigel Fenwick

    What kind of digital organization do we need? What skills should we have in our team? Where should digital report? These are just a few of the frequent questions that decision-makers are asking to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Predictions 2017: In Digital Transformation, The Hard Work Of Operational Excellence Begins

    November 1, 2016 | Ted Schadler, Nigel Fenwick

    Digital business professionals are at the forefront of digital transformation, improving digital customer experiences. But in 2017, under the threat of digital disrupters, you must lead your fellow...

  • For CIO Professionals

    Report

    Report Internet Plus Calls For CIO Plus

    Chinese CIOs Must Acquire New Skills To Help Drive Digital Transformation
    October 27, 2016 | Travis Wu, Nigel Fenwick

    China is no longer just "the world's factory" — the globe's second largest economy is going through a digital revolution to transform its economic model into one driven by innovation. However,...

  • For CIO Professionals

    Report

    Report Define New Metrics For Digital Business Success

    Reshape Your Innovation Culture With The Right Metrics
    October 7, 2016 | Nigel Fenwick, Tim Sheedy

    While you can't manage what you don't measure, measuring the wrong things inevitably leads to organizational dysfunction at best and failure at worst. This report sets out the case for why CIOs...

  • For CIO Professionals

    Report

    Report Successful Transformation Requires A Customer-Obsessed Culture

    Change Your Enterprise Culture By Starting With Your Own Team
    September 30, 2016 | Nigel Fenwick

    Most business leaders and their CIOs today realize the opportunity that digital transformation offers as a way to reshape their companies and drive sustainable growth. At the same time, however,...

  • For CIO Professionals

    Report

    Report Brief: Tech Leadership In The Digital Predator Era

    The New Skills CIOs Need To Succeed In The Coming Years
    September 12, 2016 | Nigel Fenwick

    Forrester has predicted a shift in the role of the CIO. But what skills do today's CIOs need to be successful in the future? This brief examines digital leadership perspectives of digital predators...

  • For CIO Professionals

    Report

    Report How To Unlock Tech Industry Digital Transformation

    August 26, 2016 | Nigel Fenwick

    Even though many tech companies offer solutions that help their customers with their own digital journeys, it's hard for them to get past their own product-centric mindset. Framed by a legacy...

  • For CIO Professionals

    Report

    Report Brief: Unleash The Power Of Digital Operational Excellence

    Underpin Your Digital Customer Experience With Digital Operational Excellence To Become A Digital Predator
    August 10, 2016 | Nigel Fenwick

    Digital transformation requires companies to improve business operations to create agility in service of customers. But digital predators already have a head start. Use this brief to learn where...

  • For CIO Professionals

    Report

    Report The 2016 Guide To Digital Predators, Transformers, And Dinosaurs

    Which Will Your Company Be?
    May 10, 2016 | Nigel Fenwick

    Getting to digital mastery is a challenge for every company. But some companies understand digital business better than others. This data-laden report identifies Digital Predators, Transformers,...

  • For CMO Professionals

    Report

    Report A Customer-Obsessed Operating Model Demands A Close Partnership With Your CIO

    Marketing And Technology Drive Growth Together
    April 12, 2016 | Sheryl Pattek, Nigel Fenwick

    The new customer-obsessed operating model required to win in the age of the customer is a hallmark of successful digital transformation. But it requires changes across the executive team, most...

  • For CIO Professionals

    Report

    Report A Customer-Obsessed Operating Model Demands A Close Partnership With Your CMO

    April 12, 2016 | Nigel Fenwick, Sheryl Pattek

    The new customer-obsessed operating model required to win in the age of the customer is a hallmark of successful digital transformation. However, it requires changes across the executive team that...

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