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  • Andre Kindness

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  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Customer-Engagement-Network Solutions

    Four Innovations That Can Help You Design, Build, And Operate Your Customer Engagement Network (CEN)
    March 1, 2017 | Andre Kindness

    As infrastructure and operations (I&O) leaders move on from building networks that simply connect devices together to building ones that help their businesses win, serve, and retain customers, they...

  • For Infrastructure & Operations Professionals

    Report

    Report Networking Technologies Immerse Fans In NFL Games And The Tour De France

    RFID, Wi-Fi, Cell, And Other Wireless Technologies Create New Emotional Experiences And Connections
    February 24, 2017 | Andre Kindness, Michele Pelino

    The National Football League (NFL) and the Tour de France use networking technologies to change the way fans engage with two popular sports in Europe and North America. Dimension Data, Extreme...

  • For Infrastructure & Operations Professionals

    Report

    Report Scoring Forrester's 2016 Cloud Predictions

    We Were Spot On For Most, Developing On Others, And Wrong On One
    December 22, 2016 | Lauren E. Nelson, Dave Bartoletti

    Every year, Forrester predicts what lies ahead for cloud in the year to come. In late 2015, we predicted the rise of hybrid cloud managers, the consolidation of cloud vendors, the movement of...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Virtual Network Infrastructure

    Four Vendors That Can Help Build A VNI
    December 6, 2016 | Andre Kindness

    Infrastructure and operations (I&O) leaders face unfamiliar choices when it comes to acquiring innovative technologies that can help virtualize the network. Too many professionals fall back on the...

  • For CIO Professionals

    Report

    Report Predictions 2017: Security And Skills Will Temper Growth Of IoT

    November 2, 2016 | Frank E. Gillett, Michele Pelino

    Interest in the internet of things (IoT) has hit a fever pitch: IoT was the No. 1 search topic not only among CIOs but across all Forrester clients over the past six months. But technologies and...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade

    Ten Key Developments In Cloud Computing Shape The Industry In 2017
    November 2, 2016 | Dave Bartoletti, Lauren E. Nelson

    Cloud computing has been one of the most exciting and disruptive forces in the tech market in the past decade. The cloud market will accelerate faster in 2017 as enterprises around the world look...

  • For Infrastructure & Operations Professionals

    Report

    Report Decode The New Networking Alphabet Soup

    Use Forrester's Networking Dictionary To Navigate The Emerging Networking Technologies
    October 24, 2016 | Andre Kindness

    Myriad new networking terms, like software-defined networking, service chaining, and network function virtualization, have become a common vernacular among networking vendors that want to help...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Tenets Define Virtual Network Infrastructure, A Bold New Business Network

    A Digital Business Network Built With NFV, Fabrics, Service Chaining, SDN, Programmability, And Multitenant Tenets
    October 20, 2016 | Andre Kindness

    In 2009, Forrester developed a new business technology network framework called virtual network infrastructure (VNI). Technology has advanced enough to support it, but a confusing array of names...

  • For Infrastructure & Operations Professionals

    Report

    Report Q&A: Six Common Questions About Software-Defined Networking

    The Top SDN Questions Indicate That Enterprises Technologists Are Confused
    October 19, 2016 | Andre Kindness

    Software-defined networking (SDN) has dominated the headlines for some time. Forrester has highlighted it as the only enterprise technology to solve the real challenges of network infrastructure...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Eight Technology Trends That I&O Pros Should Watch: 2016

    Tools & Technologies: The I&O Transformation Playbook
    August 11, 2016 | Eveline Oehrlich, Dave Bartoletti

    Our infrastructure and operations (I&O) clients' two most common questions are, "What innovations are on the horizon that could transform I&O?" and "Are there any new offerings, suppliers, or...

  • For Infrastructure & Operations Professionals

    Report

    Report Pulling The Curtain Back On Neutron, OpenStack's Cloud Networking Module

    Explore And Balance Neutron's Good And Bad Aspects For Your Cloud
    July 22, 2016 | Andre Kindness, Lauren E. Nelson

    Skeptics once shunned OpenStack's maligned Neutron cloud networking module in favor of other network virtualization solutions. Over the past two years, the OpenStack community has doubled down on...

  • For Infrastructure & Operations Professionals

    Report

    Report Eight Toxic Networking Vendor Selection Philosophies

    The Old Axiom "No One Gets Fired For Buying [X]" Should Be Laid To Rest
    July 11, 2016 | Andre Kindness

    Many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it's the right decision for the company. This report addresses eight common...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: The Public Internet Isn't Your WAN

    Four Leading Indicators From The Cloud Giants Show Why They Don't Solely Rely On It, And Neither Should You
    June 13, 2016 | Andre Kindness

    Most digital transformation initiatives are doomed from the start. Why? The network platform won't be good enough to support them. Infrastructure and operations (I&O) leaders have eschewed...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Make Smart Wireless Location Technology Decisions

    Hint: Beacons Aren't Always The Answer
    June 8, 2016 | Julie A. Ask, Michele Pelino

    Forrester's "Building Mobile Services? Location Matters" report helps digital business professionals understand how location services can translate consumer needs and motivations into business...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: BT Infrastructure, Q2 2016

    Road Map: The Infrastructure Transformation Playbook
    May 9, 2016 | Andre Kindness, Robert Stroud

    Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

  • For Infrastructure & Operations Professionals

    Report

    Report Simplify Your Hybrid Infrastructure Strategy With Cloud Exchanges

    How Colocation And Interconnection Partners Can Help Support Your Multicloud Future
    February 17, 2016 | Sophia I. Vargas, Andre Kindness

    As the cloud market matures, more critical business applications will continue to move into cloud environments. In this increasingly hybrid environment, infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report Pick The Right Location Technologies To Support Customer Experience And Operational Initiatives

    Hint: Beacons Aren't Always The Answer
    February 4, 2016 | Michele Pelino, Andre Kindness

    To provide differentiating, personalized experiences for customers and improved profit margins, many executives are looking to beacons. However, for infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Navigate The Intersection Of Enterprise Mobile Management And Network Access Control

    Bring The Teams And The Technology Of Mobile Device Management And Network Access Control Together
    February 3, 2016 | Christian Kane, Andre Kindness

    I&O organizations have stumbled trying to inject flexibility back into the environment and make the shift from a pure delivery model to one focused on enablement. Something as simple as network...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Best Practices In Deploying A Customer Engagement Network In Retail

    February 2, 2016 | Andre Kindness

    In the "Have You Built A Customer Engagement Network In Retail?" Forrester report, we outlined 17 retail initiatives forcing infrastructure and operations (I&O) professionals to design, deploy, and...

  • For Infrastructure & Operations Professionals

    Report

    Report The Truth Behind Enterprise-Class Cloud

    The Public Cloud Is Ready For The Enterprise; Determine If You Are Too
    December 18, 2015 | Dave Bartoletti, Lauren E. Nelson

    The hyperscale public cloud platform providers have steadily improved service reliability, performance, and security to the point where their service levels exceed those of most enterprise data...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: Automation Drives Growth

    How I&O Pros Will Accelerate BT Agenda Execution With Software-Defined And Agile Everything
    November 19, 2015 | Jean-Pierre Garbani, Amy DeMartine

    In 2015, infrastructure and operations (I&O) leaders and their teams laid foundations for and shifted some investment to the business technology (BT) agenda — the to-do list for applying...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: The Cloud Accelerates

    Eleven Key Developments For Cloud And What I&O Pros Should Do About Them
    November 16, 2015 | Dave Bartoletti, Lauren E. Nelson

    After reaching mainstream acceptance in 2015, cloud will shift into the next gear in 2016. This next stage will focus on expanding cloud use cases and infrastructure and operations (I&O)...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Predictions 2016: The Digital Store Engagement Surprise

    Retailers Will See Better Engagement At Last — But It Will Come From Improved Operations
    November 10, 2015 | Adam Silverman, Brendan Witcher

    eBusiness and technology management leaders are about to reap real benefits from some digital initiatives — but not all. Trying to engage shoppers via digital store experiments like beacons...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Software-Defined Networking Overlay Solutions

    Eight Vendors Help I&O Professionals Solve Hybrid Cloud Or Hybrid WAN Issues, Only One Does Both
    November 3, 2015 | Andre Kindness

    This report lays out the SDN overlay vendor landscape and available solutions. Many solutions seem similar but provide very different benefits and architecture from both emerging and traditional...

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