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  • Frederic Giron

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Shift Your Obsession From Technology To The Customer

    Thai Banks' Digital Initiatives Must Start With Customers, Not Technology
    July 11, 2017 | Frederic Giron

    In the wake of government plans to create a digital economy, Thai banks have swiftly pushed digital initiatives. But Thai customers are largely absent from these plans — which will inevitably put...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: BI Platform Implementation Service Providers In Asia Pacific, Q3 2017

    The Top 11 Providers Impress With Their Breadth, Depth, Execution, People, And History Of Success
    July 6, 2017 | Tim Sheedy, Frederic Giron

    In our 18-criteria evaluation of business intelligence (BI) platform implementation service providers (BIPISPs) in Asia Pacific, we identified the 11 most significant ones — Accenture, Capgemini,...

  • For CIO Professionals

    Report

    Report Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience
    June 7, 2017 | Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2017 To 2018

    The Region's Tech Spending Will See Moderate Growth In 2017 Before Accelerating To Almost 6% Growth In 2018
    January 24, 2017 | Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific region will continue to face a business environment of modest economic growth in 2017, with 3% growth in tech spending. Better economies in 2018 will push growth closer to...

  • For CIO Professionals

    Report

    Report Shift From CX Theory To CX Practice

    Telstra Begins The Hard Work Of Operational Excellence
    January 6, 2017 | Frederic Giron, Dan Bieler

    Telstra is betting big on its ability to transform itself by overhauling its core business operations and capabilities while simultaneously embracing new growth opportunities. This report provides...

  • For CMO Professionals

    Report

    Report Brief: Marketers In Asia Pacific Align Customer Experience Delivery With Brand Promise

    Lessons Learned At Forrester's CX Marketing Singapore 2016 Summit
    October 17, 2016 | Frederic Giron

    At Forrester's CX Marketing Singapore 2016 Summit, leading digital marketers from the financial services, retail, and hospitality industries shared their experiences in transforming their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: OCBC Bank Innovates In Wealth Management With Co-Creation

    A Customer-Centric Approach To Innovation Helped OCBC Attract New Investors
    October 6, 2016 | Frederic Giron

    Banks around the world are changing their wealth management offerings, driven by digitally empowered customers who want to be served on their mobile device in their moments of need. OCBC Bank, a...

  • For CIO Professionals

    Report

    Report Case Study: Digital Reinvention Requires A Customer-Obsessed Organization

    Utility Company Eneco Reinvented Its Business Model To Stay Relevant Amid Fast-Changing Customer Expectations
    August 24, 2016 | Frederic Giron

    A combination of technology, regulatory, and consumer trends forced Eneco, a leading provider of sustainable energy in Europe, to accelerate its digital transformation. The company is focusing on...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: DBS Bank Fosters A Customer-Led Innovation Culture

    Multidisciplinary Programs Help Employees Become Digital Innovators
    April 5, 2016 | Frederic Giron

    Rapid, customer-led innovation is critical to remaining relevant in the age of the customer, but most organizations suffer from innovation inertia. Overcoming this inertia requires an organization...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2016 To 2017

    Moderate Regional Growth, With Wide Divergences Between Major Countries
    February 3, 2016 | Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific (APAC) region face a wide range of tech market outlooks, depending on which countries they operate in and what tech products and services they intend to buy in 2016 and...

  • For CIO Professionals

    Report

    Report Brief: Digital Reinvention Is The Key To Future Growth

    CIOs Can Learn From Telstra's Attempts To Renew Its Core Business While Innovating In Market Adjacencies
    December 8, 2015 | Michael Barnes, Frederic Giron

    Telstra is betting big on its ability to transform itself by renewing its core business operations and capabilities while simultaneously embracing new growth opportunities. This need for digital...

  • For CIO Professionals

    Report

    Report Predictions 2016: Business Technology Accelerates In Asia Pacific

    CIOs Investing In Customer-Facing Technologies Face Six Major Changes
    November 4, 2015 | Frederic Giron, Ashutosh Sharma

    CIOs in Asia Pacific (AP) are still investing less in business technology (BT) as a percentage of total tech spending than their counterparts in the US, but BT spending is growing much faster than...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Digital Experience Delivery Service Providers In Asia Pacific, 2015

    A Nascent Ecosystem Presents A Variety Of Options — And Some Traps — To Companies In The Region
    October 7, 2015 | Frederic Giron

    Delivering digital customer experiences across branded digital touchpoints, including web and mobile, requires a broad set of skills: customer experience (CX) strategy, user experience (UX),...

  • For CIO Professionals

    Report

    Report Brief: Leverage Design Thinking To Spark A Customer-Obsessed Innovation Culture

    Design Thinking Principles Help Create The Confidence To Change
    July 7, 2015 | Frederic Giron, Ryan Hart

    The digital world your company now operates in requires a radically different corporate culture — one that's obsessed with improving the customer experience and encouraging a more open,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: SAP Service Providers In Asia Pacific, Q2 2015

    The 10 Providers That Matter Most And How They Stack Up
    June 3, 2015 | Frederic Giron

    In Forrester's 34-criteria evaluation of SAP service providers in Asia Pacific, we identified the 10 most significant vendors — ABeam Consulting, Accenture, Deloitte, Fujitsu, Infosys, NTT...

  • For CIO Professionals

    Report

    Report 2015 To 2016 Tech Market Outlook For Leading Asia Pacific Countries

    China, India, And ASEAN Have The Fastest Growth, But The BT Agenda Is Most Important In Australia And South Korea
    May 1, 2015 | Zhi Ying Ng, Frederic Giron

    CIOs in Australia, China, India, Japan, South Korea, and other Asia Pacific countries will encounter very different, country-specific tech markets in 2015 and 2016. CIOs in Australia, Singapore,...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2015 To 2016

    The BT Agenda Will Play A Small But Positive Role In Driving 5% Tech Market Growth
    March 13, 2015 | Andrew Bartels, Frederic Giron

    The Asia Pacific technology market is no longer the tech world's growth zone. CIOs and other tech buyers in the region can anticipate that local-currency growth in business and government purchases...

  • For CIO Professionals

    Report

    Report Brief: Making Sense Of The Digital Services Tsunami

    CIOs Must Navigate A Landscape Of Digital Relabeling
    January 29, 2015 | Frederic Giron, Liz Herbert

    At recent customer and analyst events, traditional consulting and systems integration providers — including Accenture, Capgemini, Cognizant, Deloitte Digital, Fujitsu, Infosys, NIIT...

  • For CIO Professionals

    Report

    Report Brief: Malaysian Banks Brace Themselves For Digital

    CIOs Need To Step Up As Key Enablers Of Banks' Digital Transformation Initiatives
    January 9, 2015 | Frederic Giron

    As Malaysian consumers become increasingly empowered with smartphones and other mobile devices, financial services firms are eager to launch new technology-led initiatives to better understand and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Tech Services In Malaysia, 2014

    Cautious Optimism Is Needed In A Maturing Market
    November 21, 2014 | Frederic Giron

    This is an exciting time for enterprises, regardless of where they're based, looking to either develop their presence or expand their activities in Malaysia. Via a series of economic initiatives,...

  • For CIO Professionals

    Report

    Report Predictions 2015: Mobile Customer Experience Will Fuel Digital Transformation In Asia Pacific

    November 11, 2014 | Dane Anderson, Frederic Giron

    CIOs must shift their focus to winning, serving, and retaining customers — so although technology leaders in Asia Pacific (AP) will be seeking a moment to catch their breath after a year...

  • For CIO Professionals

    Report

    Report Brief: Indian Firms Signal Their Intent To Go Digital

    Forrester's Summit For CIOs: India Highlights Technology Leaders' Increasing Focus On Digital Business Transformation
    October 22, 2014 | Dane Anderson, Frederic Giron

    Indian consumers are increasingly embracing smartphones, tablets, mobile applications, and social networks and expect businesses to serve them across all of these digital touchpoints. To answer...

  • For CIO Professionals

    Report

    Report Brief: Infosys' EdgeVerve Targets Enterprises' Digital Transformation Needs

    Infosys Creates A Software Subsidiary To Accelerate The Growth Of Its Software Products And Solutions Business
    August 1, 2014 | Frederic Giron

    Infosys recently announced the creation of a wholly owned subsidiary: EdgeVerve Systems. The new entity will own, develop, market, and sell Infosys' Edge line of software products and solutions,...

  • For CIO Professionals

    Report

    Report Next-Generation Services Offer A New Path To Digital Transformation

    Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers
    July 15, 2014 | Frederic Giron, John McCarthy

    CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Case Study: Leveraging Managed Services To Bring Agility To The Business

    How A Large Financial Services Institution Leveraged Managed-Storage-As-A-Service To Improve User Satisfaction
    April 30, 2014 | Frederic Giron

    In the age of the customer, the CIO's business technology agenda must aim at better engagement with business stakeholders to help them win, serve, and retain customers. This means that the CIO has...

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