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  • David K. Johnson
  • IT Process Automation

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  • For Infrastructure & Operations Professionals

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    Report Shift To Enterprise Service Management To Improve The Employee Experience

    Processes: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Charles Betz

    While new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. Infrastructure...

  • For Infrastructure & Operations Professionals

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    Report Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?
    October 21, 2014 | Eveline Oehrlich, John Rakowski, Amy DeMartine

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Breaking Down VMworld 2014

    Can The Virtual Powerhouse Power Virtually Everything?
    September 2, 2014 | Dave Bartoletti, Henry Baltazar, Richard Fichera

    Last week, VMware presented its latest corporate and product strategy and developments at the annual VMworld conference. The three pillars of VMware's strategy are the software-defined data center...

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