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  • Zhi Ying Ng

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2017 New Zealand Mobile Banking Benchmark

    Kiwibank Edges Out Bank Of New Zealand With Good Usability
    June 8, 2017 | Zhi Ying Ng

    Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2017 Australian Mobile Banking Benchmark

    CommBank Takes The Top Spot; Westpac Gives Chase
    June 5, 2017 | Zhi Ying Ng

    Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

    Takeaways From Global Fintech Hackcelerator And FinovateAsia 2016
    January 23, 2017 | Zhi Ying Ng

    Digital financial innovation shows no signs of abating, with a series of financial technology (fintech) startups placing Hong Kong and Singapore firmly on the innovation map. As FinovateAsia 2016...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Establish Customer-Centric Metrics For Digital Insurance

    Performance Management: The Digital Insurance Strategy Playbook
    December 23, 2016 | Zhi Ying Ng

    Digital insurance success demands new metrics. Typical key performance indicators (KPIs) for digital insurance are often product-focused or channel-siloed, rather than customer-focused, and do not...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Establish Customer-Centric Metrics For Digital Banking

    Performance Management: The Digital Banking Strategy Playbook
    December 22, 2016 | Zhi Ying Ng

    Digital banking success demands new metrics. Typical key performance indicators (KPIs) for digital banking are often product-focused or channel-siloed, rather than customer-focused, and do not...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Banks: You're Building Too Many Apps

    Only Build Separate Apps That Make Sense For Customers
    September 29, 2016 | Zhi Ying Ng

    Financial institutions have developed multiple apps to address specific customer needs and to offer new services; some banks boast portfolios of more than 20 apps. However, the era of quick and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Banks Are Missing Mobile Banking's Three Big Opportunities

    Mobile Banking Apps Can Become Platforms For Engagement
    September 22, 2016 | Zhi Ying Ng

    Banks are missing three key opportunities to turn mobile banking into an engagement platform. This report outlines each of these opportunities and shows digital business strategy professionals what...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2016 Global Mobile Banking Functionality Benchmark

    July 15, 2016 | Aurelie L'Hostis, Zhi Ying Ng

    Digital banking strategy executives are under pressure to differentiate by offering mobile banking services that exceed customers' needs and expectations. To help digital banking teams better...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2016 Singapore Mobile Banking Functionality Benchmark

    DBS Bank Maintains The Top Spot In Our Review Of Singaporean Banks' Mobile Services
    July 6, 2016 | Zhi Ying Ng

    We used our 40-criteria based Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of three retail banks in Singapore: DBS Bank, OCBC Bank, and United...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2016 Australian Mobile Banking Functionality Benchmark

    Westpac Maintains The Top Spot In Our Review Of Australian Banks' Mobile Services
    June 27, 2016 | Zhi Ying Ng, Tim Sheedy

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of four large retail banks in Australia on 40 criteria. While all four make it easy for...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disruption Is Brewing In Digital Investment, Security, And Identity

    The 2016 FinTech Finals Showcased The Next Frontier Of Disruption
    April 14, 2016 | Zhi Ying Ng

    Financial technology (fintech) is booming: In 2015, a record $4.5 billion poured into fintech startups in Asia Pacific (AP). These disruptors have caught the attention of savvy eBusiness executives...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Ecosystems Underpin Digital Business In Insurance

    March 9, 2016 | Zhi Ying Ng

    Incumbent insurers are under increasing pressure to prove their worth as disruptors such as Metromile and startups like Knip and Insurify offer customers greater simplicity, more convenience, and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Digital Leaders Focus On Digitizing Business Strategy

    Lessons Learned From Allstate Insurance, Mondelez International, And Amazon Business
    February 1, 2016 | Zhi Ying Ng, Adam Silverman

    Attendees at Forrester's Digital Business 2015 Forum heard from digital leaders at top firms who are making bold moves to transform their companies. Allstate Insurance is merging digital and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Q&A: Peer-To-Peer Lending Platforms In China

    The World's Largest P2P Market Is Growing In Sophistication
    January 4, 2016 | Zhi Ying Ng

    Peer-to-peer (P2P) lending in China has reached a tipping point as market volatility and central bank regulation drive small investors and borrowers to P2P lenders for better interest rates and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Quick Take: Singles' Day 2015 Shatters Records With $14.3 Billion In Online Sales

    What You Need To Know About The World's Biggest eCommerce Day
    November 12, 2015 | Lily Varon, Zhi Ying Ng

    In China, November 11, or Singles' Day, is now the biggest eCommerce day in the world. In fact, last year, Alibaba's Singles' Day sales surpassed the total sales of the second biggest online sales...

  • For CMO Professionals

    Report

    Report Predictions 2016: The Entitled Customer Emerges In Asia Pacific

    Marketers And eBusiness Pros Will Join Forces Through Six Big Shifts
    November 4, 2015 | Michael Barnes, Gene Cao

    Digital experiences are the new normal for customers across Asia Pacific (AP), empowered by widespread — and in some cases now universal — access to mobile technology. They're no longer...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Vendor Landscape: Mobile Payment Partners In Southeast Asia

    Banks Must Work With Partners For Mobile Payment Success
    October 16, 2015 | Zhi Ying Ng

    While many of Southeast Asia's mobile operators, credit card networks, and financial technology startups are advancing their mobile payment systems at a rapid pace, some retail banks in the region...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Mobile Payment Opportunity In Southeast Asia

    The Race For Mobile Payments Is Heating Up
    October 14, 2015 | Zhi Ying Ng

    Mobile payments are hot in Southeast Asia; more customers are visiting and paying online retailers from their mobile phones. Surging smartphone penetration has created revenue opportunities for the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Online Retailers: Focus On Serving Your Customers In Their Mobile Moments

    You Have Many Opportunities To Drive Sales And Customer Loyalty
    July 17, 2015 | Tim Sheedy, Zhi Ying Ng

    For the past 20 years, online retailers have been steadily taking market share away from traditional retailers. Initially, they used price arbitrage, but more recently have shifted focus to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2015 Singapore Mobile Banking Functionality Benchmark

    DBS Bank Tops Our Review Of Banks' Mobile Services In Singapore; OCBC Bank Is Hot On Its Heels
    June 18, 2015 | Zhi Ying Ng

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of four retail banks in Singapore on 41 criteria. The banks have laid sound mobile banking...

  • For CIO Professionals

    Report

    Report 2015 To 2016 Tech Market Outlook For Leading Asia Pacific Countries

    China, India, And ASEAN Have The Fastest Growth, But The BT Agenda Is Most Important In Australia And South Korea
    May 1, 2015 | Zhi Ying Ng, Frederic Giron

    CIOs in Australia, China, India, Japan, South Korea, and other Asia Pacific countries will encounter very different, country-specific tech markets in 2015 and 2016. CIOs in Australia, Singapore,...