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  • Chris Gallacher

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  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Workforce Enablement Balanced Scorecard

    November 19, 2015 | Christian Kane, Chris Gallacher

    This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive,...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Best Practices Of Your Service Catalog Initiative

    Don't Just Build A Service Catalog — Market Your Services To Your Business
    August 5, 2015 | Elinor Klavens, Chris Gallacher

    An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Management: Service Catalog Workbook

    October 9, 2014 | Chris Gallacher, Eveline Oehrlich

    This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting...