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  • Somak Roy

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  • For Application Development & Delivery Professionals

    Report

    Report Develop A Training Plan For The New Digital Business Analyst Role

    Business Analysts Must Master Seven Key Skills To Become Digital Business Analysts
    January 13, 2017 | Somak Roy

    The business analyst (BA) role is changing in response to the digital business imperative. But most BAs still focus on the traditional approach of eliciting requirements through process modeling....

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate Midsize Nearshore Service Providers For Your Business Technology Agenda

    Midsize Vendors From Latin America And Eastern Europe Offer Distinct Advantages For Digital Customer Experiences
    January 9, 2017 | Somak Roy

    Building digital platforms is one of the top priorities for firms embarking on a digital transformation journey. Nearshore vendors — which do well on technology complexity, platform engineering,...

  • For Application Development & Delivery Professionals

    Report

    Report Better Government Outcomes In India Require IoT At Scale

    Beyond Citizen Services, Agencies In India Are Prioritizing IoT To Monetize Services And Plug Revenue Leaks
    January 9, 2017 | Somak Roy

    India is among the frontrunners in internet of things (IoT) adoption, and the wave has hit government agencies as well. Smart city pilots focusing on transport, traffic, lighting, waste bins,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Application Outsourcing Capabilities Of Midsize Offshore Vendors, Q4 2016

    The 12 Midsize Providers That Matter Most And How They Stack Up
    December 14, 2016 | Somak Roy

    In our 33-criteria evaluation of midsize offshore providers with application outsourcing capabilities, we identified the 12 most significant ones — EPAM Systems, Globant, Hexaware Technologies, L&T...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate IBM Watson's Natural Language Processing Capabilities

    Consider Watson When You Need Specific Answers From Text, Not Document Search
    December 9, 2016 | Somak Roy

    Rising adoption and public success stories have given cognitive computing momentum. At the same time, Watson has expanded beyond its early forays in oncology into financial services and beyond....

  • For Infrastructure & Operations Professionals

    Report

    Report It's High Time You Explored Application Maintenance And Support Automation

    Automation Will Be An Essential Lever For Running High-Performing Applications
    December 7, 2016 | Somak Roy, Bill Martorelli

    The idea of automation in infrastructure and operations (I&O) and business process services has been gaining ground. But its applicability to application maintenance and support (AMS) is often...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: Logistics Firm Overhauls Systems Of Engagement And Record To Improve CX

    Superior Customer Experiences Require Agile Systems Of Record Working In Alignment With Systems Of Engagement
    July 21, 2016 | Somak Roy

    Improving the customer experience (CX) requires far more than well-designed systems of engagement; for many organizations, it also requires updating multiple systems of record. "Acme Logistics," a...

  • For CIO Professionals

    Report

    Report Brief: Five Trends Shaping IoT Adoption In India

    Indian CIOs Will Focus On Connected Business Processes To Improve Manufacturing Efficiency
    April 27, 2016 | Somak Roy

    Indian CIOs are exploring the internet of things (IoT) as an opportunity to help the business discover new efficiencies and new sources of competitive differentiation. While adoption is still in...

  • For CIO Professionals

    Report

    Report Brief: Is Your Offshore Services Vendor Willing To Cannibalize Itself?

    Automation, The Cloud, And Short-Cycle Digital Projects Are Forcing A Shift In Business Models
    April 21, 2016 | Somak Roy

    The business technology (BT) agenda is increasing focus on infrastructure automation, the cloud, and digital projects with short contract cycles. The approaches underpinning offshore vendors'...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Six Trends Are Shaping CRM Adoption In India

    When Prioritizing CRM Investments, Focus On Improving Agility And Aligning With Customer Journeys
    February 12, 2016 | Somak Roy

    The age of the customer has finally caught up with the Indian enterprise, and the need to address imperatives such as delivering digital experiences has grown in support of a business technology...

  • For Application Development & Delivery Professionals

    Report

    Report Create A Digital Business Analyst Role To Support The BT Agenda

    Digital Business Analysts Fill Skill Gaps In The Modern AD&D Team
    February 12, 2016 | Somak Roy

    The business technology (BT) agenda has fundamentally changed application development and delivery (AD&D); the stakeholder mix includes more marketers and digital leaders than ever before....

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Consider Midsize Offshore Vendors For Limited-Scope, Tech-Only Digital CX Projects

    Midsize Offshore Vendors Have Limited Design And End-To-End Digital Capabilities
    February 4, 2016 | Somak Roy

    As application development and delivery (AD&D) professionals embark on digital transformation journeys, they need technology service vendors that can help create compelling digital customer...

  • For CIO Professionals

    Report

    Report Predictions 2016: Business Technology Accelerates In Asia Pacific

    CIOs Investing In Customer-Facing Technologies Face Six Major Changes
    November 4, 2015 | Frederic Giron, Ashutosh Sharma

    CIOs in Asia Pacific (AP) are still investing less in business technology (BT) as a percentage of total tech spending than their counterparts in the US, but BT spending is growing much faster than...

  • For CIO Professionals

    Report

    Report Brief: IBM's Future Is Digital in Asia Pacific, But Its Delivery Capabilities Must Match Its Vision

    Recent Moves Have Enhanced Big Blue's Ability To Support Your Digital Engagement Requirements
    September 30, 2015 | Somak Roy

    IBM's annual Asia Pacific analyst summit, held in Bangalore, India in June 2015, focused on digital transformation, its enablers — cloud, mobility, analytics, and security — and how...