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  • Jacob Morgan

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report European Mobile Payments Will Almost Triple By 2021

    Highlights From Forrester Data's Mobile Payments Forecast, 2016 To 2021 (EU-7)
    May 11, 2017 | Jacob Morgan

    Forrester estimates that mobile payment transactions in Western Europe will grow from €52 billion in 2016 to €148 billion by 2021. This report uses Forrester Data's European mobile payments...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems

    eBusiness Leaders Need An Android Mobile Payments Strategy
    May 1, 2017 | Brendan Miller, Jacob Morgan

    Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Digital Banking Imperative

    Vision: The Digital Banking Strategy Playbook
    March 21, 2017 | Peter Wannemacher, Jacob Morgan

    In the age of the customer, banks will either reinvent themselves or be forgotten — reduced to what one executive calls "dumb money pipes." Digital business leaders will need to make tough choices...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Open Banking Revolution Is Imminent

    How Open Banking Will Transform The Banking Landscape
    February 23, 2017 | Jacob Morgan

    Open banking is the next logical evolution of digital banking, furthering the ability of a bank to enable customer outcomes through participation in collaborative ecosystems and partnerships....

  • For B2C Marketing Professionals

    Report

    Report Forrester Data Report: Mobile Payments Forecast, 2016 To 2021 (EU-7)

    ForecastView Document
    February 10, 2017 | Shaurya Priya, Jacob Morgan

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the transaction value of mobile payments in the EU-7 countries and details the growth of mobile in-person...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Write A Digital Business Strategic Plan That People Actually Read

    Strategic Plan: The Digital Business Transformation Playbook
    February 9, 2017 | Jacob Morgan

    Ready to craft your digital business transformation strategy? A hundred-page Word document to land on your CEO's desk, right? Think again. For digital business professionals, the digital business...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Digitize Your Business Strategy With A Three-Phase Road Map

    Strategy: Differentiate On Digital
    February 3, 2017 | Jacob Morgan

    Digitizing your business strategy is a multiyear, multidimensional challenge. Traditionally, firms approach such a wholesale change as a big-bang transformation program, but the reality is that too...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Where Android Pay And Samsung Pay Fit In Your Bank's Payments Strategy

    Digital Banking Strategy Executives Need To Take The Long View On Android Mobile Payment Strategy
    December 2, 2016 | Jacob Morgan

    Banks have an array of options available to them to enable mobile payments for their Android customers, from enabling Android Pay all the way through to building their own brand mobile payment...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build Ecosystems

    Leading Firms Will Focus On Improving Customer Journeys, While Laggards Get Distracted By Bright And Shiny Technologies
    November 2, 2016 | Peter Wannemacher, Jacob Morgan

    A gap is emerging between the financial firms that are embracing digital business transformation and those that continue doing things the same old way. In 2017, this gap will widen significantly as...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Unlock The Business Value Of Your API Strategy

    How APIs Drive A Digital Business Agenda
    September 26, 2016 | Jacob Morgan

    Application programming interfaces (APIs) sit at the heart of digital business transformation; however, digital business pros often misrepresent or, worse, misunderstand the value of APIs. To help...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Sustain A Digital Culture

    Continuous Improvement: The Digital Business Transformation Playbook
    July 21, 2016 | Jacob Morgan

    To create a sustainable digital culture, eBusiness leaders must embed digital skills, knowledge, processes, and technologies within their firms and must reinforce and adapt the culture as the world...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Turn PSD2 From A Burden Into A Catalyst

    The Business Implications Of The European Payment Services Directive 2
    July 7, 2016 | Jacob Morgan

    The European Union's Payment Services Directive 2 (PSD2) heralds a new era of openness for European banks but also brings with it the threat of far greater competition. This brief considers the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Four Ways APIs Are Changing Banking

    How Financial Services Firms Are Exploiting The API Economy
    May 4, 2016 | Jacob Morgan

    Application programming interfaces (APIs) are a critical technology and are reframing the business opportunity within financial services. Digital business strategy executives are ideally placed to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupting Finance: Digital Wallets

    Digital Wallets Compete For Market Share, But Consumer Adoption Will Be Slower Than You Think
    April 7, 2016 | Jacob Morgan, Thomas Husson

    Where, with whom, and how much customers spend is a treasure trove of profitable data currently held by banks and a handful of card networks worldwide. The past few years have seen the emergence of...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How To Make New Payment Systems Successful

    The Three Hurdles All New Retail Payment Systems Have To Overcome
    February 8, 2016 | Jacob Morgan

    Payment innovation is a notoriously difficult area to succeed in. The vast majority of new payment systems fail. With a bewildering array of payment systems clamoring for attention and disruptive...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How UK Banking Customers Use Different Channels, 2015

    Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking
    December 15, 2015 | Aurelie L'Hostis, Jacob Morgan

    Banking channel use in the UK is changing as customers increasingly use online and mobile banking to manage their financial lives. Yet human contact remains a key element of the relationship that...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Apple Pay Should Be Part Of Your Bank's Payment Strategy

    What eBusiness Professionals At Retail Banks Should Do To Take Part
    October 15, 2015 | Jacob Morgan

    Apple Pay launched with much fanfare in the US in September 2014 and reached the UK in July 2015. Initial adoption rates have been encouraging; however, banks in other markets are more reticent and...