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• For Infrastructure & Operations Professionals

  Report

  Report Drive DevOps Efforts With Customer Experience Pros

  Strategic Plan: The Modern Service Delivery Playbook

  July 19, 2017 | Robert Stroud, Allegra Burnette

  Companies now expect infrastructure and operations (I&O) pros to optimize software delivery, using methodologies like development and operations (DevOps) that lead to modern service delivery (MSD)....

• For Infrastructure & Operations Professionals

  Report

  Report Vendor Landscape: Configuration Management

  Tame The Wild West Of Infrastructure-As-Code Through Automation

  June 30, 2017 | Chris Gardner, Robert Stroud

  Despite the proliferation of infrastructure-as-code (IaC) across enterprises and the cloud, some infrastructure and operations (I&O) professionals still treat configuration management as a manual...

• For Infrastructure & Operations Professionals

  Report

  Report Comprehensive Services Integration Needs More Than Just Conventional SIAM

  Cloud-Based Service Delivery Demands A Broader Approach

  June 6, 2017 | Bill Martorelli, Robert Stroud

  Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach...

• For Infrastructure & Operations Professionals

  Report

  Report Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

  May 24, 2017 | Elinor Klavens, Robert Stroud

  Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

• For Infrastructure & Operations Professionals

  Report

  Report DevOps Heat Map 2017

  Landscape: The Modern Service Delivery Playbook

  May 11, 2017 | Robert Stroud, Elinor Klavens

  Development and operations (DevOps), the purview of unicorns, is now transitioning to the mainstream. Business technology (BT) leaders are realizing that Agile is no longer enough; they need to...

• For Infrastructure & Operations Professionals

  Report

  Report How A Sysadmin Becomes A Developer

  Learn The "Dev" Side Of DevOps — You're A Dev, Too

  March 9, 2017 | Chris Gardner, Robert Stroud

  Given a world where infrastructure is increasingly software-based (including containers, composable infrastructure, and more), systems administrators (sysadmins) must quickly acquire skill sets...

• For CIO Professionals

  Report

  Report DevOps: The CIO's Guide To Velocity

  March 2, 2017 | Robert Stroud, Elinor Klavens

  Chief information officers know they need to provide superior and differentiated customer experience (CX), and transitioning their software delivery model to fast, frequent releases is a key...

• For Infrastructure & Operations Professionals

  Report

  Report A Dangerous Disconnect: Executives Overestimate DevOps Maturity

  February 21, 2017 | Elinor Klavens, Robert Stroud

  Development and operations (DevOps) is a term that's getting a lot of buzz — but there's also a lot of misinformation associated with it. Nevertheless, it's proving to be a profound driver of...

• For Infrastructure & Operations Professionals

  Report

  Report The Need For Speed: Drive Velocity And Quality With DevOps

  Vision: The Modern Service Delivery Playbook

  February 9, 2017 | Robert Stroud, Eveline Oehrlich

  Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of the...

• For Infrastructure & Operations Professionals

  Report

  Report Delivering DevOps Value Requires The Correct Business Case

  Business Case: The Modern Service Delivery Playbook

  February 2, 2017 | Robert Stroud

  Interest in DevOps practices for modern service delivery (MSD) is accelerating as companies aim to respond to nimble competitors and boost the quality of their production environment to support...

• For Infrastructure & Operations Professionals

  Report

  Report Brief: How To Deliver Services With Quality, Agility, And Value

  Assessment: The Modern Service Delivery Playbook

  October 28, 2016 | Robert Stroud

  To achieve smaller, faster, high-quality release cycles, infrastructure and operations (I&O) pros must employ the CALMSS (culture, automation, Lean, measurement and management, sharing, and...

• For Infrastructure & Operations Professionals

  Report

  Report Design Your Infrastructure For Scalability

  Processes: The Infrastructure Transformation Playbook

  October 24, 2016 | Sophia I. Vargas, Robert Stroud

  As your business evolves and adds new services, regions, or customers, your infrastructure and operations (I&O) must be able to adapt and scale with no impact on performance or service quality....

• For Infrastructure & Operations Professionals

  Report

  Report The Forrester Wave™: Application Release Automation, Q3 2016

  The Nine Providers That Matter Most And How They Stack Up

  September 30, 2016 | Amy DeMartine, Robert Stroud

  In our 38-criteria evaluation of application release automation (ARA) providers, we identified the nine most significant — Automic Software, BMC Software, CA Technologies, Clarive, Electric Cloud,...

• For Infrastructure & Operations Professionals

  Report

  Report Vendor Landscape: Software-Defined Data Centers

  The SDDC Is Still A Work In Progress, But Progress Is Swift

  September 1, 2016 | Robert Stroud, Richard Fichera

  To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

• For Application Development & Delivery Professionals

  Report

  Report Build The Right Software Better And Faster With Agile And DevOps Metrics

  Performance Management: The Modern Application Delivery Playbook

  August 11, 2016 | Kurt Bittner, Diego Lo Giudice

  Application development and delivery (AD&D) leaders are on a mission to quickly deliver high quality, high value solutions. For many, this is a significant shift from the past, when the main points...

• For Application Development & Delivery Professionals

  Report

  Report Digital Transformation Needs Mainframe DevOps

  Improving User-Facing Processes Means Streamlining Core Systems

  June 20, 2016 | Kurt Bittner, Robert Stroud

  Successful digital businesses unleash the data and business processes encoded in their mainframe-based applications. Ad hoc integrations between systems of engagement and systems of record get them...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: BT Infrastructure, Q2 2016

  Road Map: The Infrastructure Transformation Playbook

  May 9, 2016 | Andre Kindness, Robert Stroud

  Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Continuous Deployment, Q2 2016

  Road Map: The Modern Service Delivery Playbook

  May 3, 2016 | Amy DeMartine, Robert Stroud

  Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

• For Infrastructure & Operations Professionals

  Report

  Report I&O Leaders Must Reshape ITIL To Support Customer Obsession

  Don't Wait; Rethink Your ITIL Journey Now

  April 19, 2016 | Eveline Oehrlich, Robert Stroud

  Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has...

• For Infrastructure & Operations Professionals

  Report

  Report The Software-Defined Data Center Is The Future Of Infrastructure Architecture

  Landscape: The Infrastructure Transformation Playbook

  March 18, 2016 | Richard Fichera, Robert Stroud

  Traditional data center thinking must end. Better automation tools, container abstractions, software-defined networks, and composable infrastructure stacks have ushered in a software-defined data...

• For Infrastructure & Operations Professionals

  Report

  Report Infrastructure As Code, The Missing Element In The I&O Agenda

  Strategic Plan: The Infrastructure Transformation Playbook

  January 27, 2016 | Robert Stroud

  Infrastructure and operations (I&O) professionals have been dedicated to delivering services at lower costs and ever greater efficiency, but the business technology (BT) agenda requires innovation...