14 results in Reports

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  • Report Mobile's Ascendance Will Accelerate IT Services Restructuring

    The IT Services Opportunity In Systems Of Engagement
    August 13, 2012 | John McCarthy

    Mobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement...

  • Report US Tech Market Outlook: Q1 2011

    Building A Springboard In 2011 For Even Stronger Growth In 2012
    April 1, 2011 | Andrew Bartels

    While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

  • Report US And Global IT Market Outlook: Q3 2010

    We Forecast Slower But Still-Robust 7% To 8% Growth
    October 15, 2010 | Andrew Bartels

    US economic growth is falling short of our already modest expectations and will expand at a snail's pace of less than 2.5% for real GDP in 2010 (avoiding a double-dip recession. As a result, we...

  • Report How Business Process Pros Can Increase IT's Business Process Orientation

    Six Steps Process Professionals And IT Need To Perform In Collaboration
    August 12, 2010 | Connie Moore, Alexander Peters, Ph.D.

    Business process professionals (BPPs) often complain about IT's ability to support them in delivering the performance optimization they are expected to provide together. The problem seems rooted in...

  • Report Your Journey To Lean: Continuous Improvement Supported By Tools

    Wipro's Case Study Shows The Way
    August 2, 2010 | Alexander Peters, Ph.D.

    Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study...

  • Report US And Global IT Market Outlook: Q2 2010

    Despite Financial Market Jitters, 8% 2010 Global ICT Market Growth Is On Track
    July 21, 2010 | Andrew Bartels

    Financial markets in Q2 2010 have been shaken by fears that the Greek debt crisis will metastasize across the European Union (EU) and beyond. Nevertheless, Q1 demand data was strong; we continue to...

  • Report Standardize IT Processes With A Process Factory

    July 15, 2010 | Marc Cecere

    Many shops, particularly global ones, want to increase the percentage of processes that are globally consistent. To meet this need, Wipro Consulting Services provides an interesting service package...

  • Report Market Momentum: Corporate Strategy Services Market, H2 2009

    Demand For Business Intelligence, Performance, And Risk Management As Well As Sustainability Consulting Is Driving New Services
    January 27, 2010 | Daniel Krauss

    In H2 2009, we found fewer merger and acquisition (M&A) as well as partnership activities among the core providers of the corporate strategy services market. While providers continued to strengthen...

  • Report The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe
    November 6, 2009 | John McCarthy, Pascal Matzke

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

  • Report European IT Market Outlook: 2009 To 2010

    The European Recession Hurts IT Purchases
    August 28, 2009 | Andrew Bartels, Peter O'Neill

    The European market for business-purchased technology goods and services (measured in euros) will decline by 6.3% in 2009, and be slow to recover in 2010 with only 4% growth. In both regards, it...

  • Report Market Momentum: Corporate Strategy Services Market, H1 2009

    August 7, 2009 | Daniel Krauss

    How will a market that competes primarily on intellectual property (IP) be affected by the economic downturn? Service providers have been undoubtedly deeply affected by the recession in one way or...

  • Report How Europeans Tune Global IT Service Delivery Models

    Deal-Makers Hedge Offshore Risk With Blended Models
    August 5, 2009 | Euan Davis

    The IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. First, movers with standard IT process models configured for...

  • Report Market Overview: The Corporate Strategy Services Market In 2009

    The Recession Fundamentally Accelerates Changes In Corporate Strategy Services
    July 17, 2009 | Daniel Krauss

    The corporate strategy services market is undergoing fundamental changes induced and accelerated by the recession. While elementary issues with corporate strategy are quite immune from the current...

  • Report US And Global IT Market Outlook: Q2 2009

    More Weakness Ahead, But The Worst Declines Are In The Past
    June 29, 2009 | Andrew Bartels

    To paraphrase the title of Richard Fariña's 1960s novel, "been down so far it looks like up to me" is an apt description of the US and global IT markets at mid-year 2009. While the Q1 2009 tech...

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