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  • Strategy Planning & Governance
  • Mary Pilecki

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  • For Enterprise Architecture Professionals


    Report Organizational Silos: Can't Live With Them, Can't Live Without Them

    Financial Services Silos Need Connecting Bridges
    October 2, 2007 | Mary Pilecki

    Despite the fact that financial service institutions (FSIs) are working to break down organizational silos, there are large, costly roadblocks that stand in the way. Management, technology...

  • For Enterprise Architecture Professionals


    Report Banks And Investment Firms Need To Spend More On Transformational Technologies

    August 24, 2007 | Mary Pilecki

    Growth in IT spending by banks and investment firms is flat from 2006, despite a positive industry outlook. IT groups are focusing on improving efficiency through investment in productivity tools...

  • For Application Development & Delivery Professionals


    Report Financial Services Firms Are Making IT Governance Progress

    Business Lines And IT Are Collaborating More Frequently
    February 2, 2007 | Mary Pilecki

    Over the past year financial service (FS) firms have made progress in breaking down the silos within the IT group by moving to centralized organizations. Noteworthy progress has also been made in...

  • For eBusiness & Channel Strategy Professionals


    Report Customer Retention Is A Process, Not An Event

    A Four-Step Cycle For Improving Customer Loyalty In Financial Services
    January 9, 2007 | Mary Pilecki

    Financial services institutions (FSIs) are once again focusing on retaining their existing customers, but with little success. Given a lack of clear metrics on what attrition is and no enterprise...

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