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  • Strategy Planning & Governance
  • Eveline Oehrlich

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  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?
    October 21, 2014 | Eveline Oehrlich, John Rakowski, Amy DeMartine

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

  • For Infrastructure & Operations Professionals

    Report

    Report Execute The Five Key Processes Of The Business Technology Resiliency Life Cycle

    February 24, 2014 | Stephanie Balaouras, Eveline Oehrlich

    This report outlines Forrester's solution for infrastructure and operations (I&O) leaders responsible for developing and implementing the core processes that support business technology (BT)...

  • For Infrastructure & Operations Professionals

    Report

    Report Updated 2011: Building The IT Infrastructure And Operations Balanced Scorecard

    September 23, 2011 | Rachel A. Dines, Eveline Oehrlich

    Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while...

  • For Infrastructure & Operations Professionals

    Report

    Report Building The IT Infrastructure And Operations Balanced Scorecard

    The Eight Essential Metrics That Infrastructure And Operations Should Be Measuring
    October 1, 2009 | Rachel A. Dines, Eveline Oehrlich

    "You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics...

  • For Infrastructure & Operations Professionals

    Report

    Report A Sample IT Infrastructure And Operations Balanced Scorecard

    October 1, 2009 | Rachel A. Dines, Eveline Oehrlich

    The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the user orientation perspective, the operational excellence...

  • For Infrastructure & Operations Professionals

    Report

    Report Unraveling ISO, CMM, And ITIL IT Management Frameworks

    Combine CMM With ITIL And Six Sigma With ITIL For The Best Results
    May 7, 2009 | Eveline Oehrlich

    Technology is the beating heart behind business, but with economic crises on a global scale, increasing sensitivity to cost, and competitive pressures, IT services must be managed and delivered...

  • For Infrastructure & Operations Professionals

    Report

    Report Role Overview: IT Marketing Manager

    The Time Is Right: Ready, Aim, Hire!
    November 7, 2008 | Eveline Oehrlich

    The lack of marketing in IT is obvious when we take a look at the changes in how IT is perceived. Back in 2006 when Forrester asked how IT's perception had changed, 50% of the respondents stated...

  • For Infrastructure & Operations Professionals

    Report

    Report IT As Just Yet Another Shared Service

    SWOT Analysis: IBM Tivoli, Q4 2007
    January 7, 2008 | Eveline Oehrlich

    The ability for IT organizations to deliver strategic business value to their organizations depends on the operational integration among the still "siloed" sections in IT, which are the...

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