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  • Strategy Planning & Governance
  • Andrew Hogan

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  • Report CX Governance That Enables Great Experience Delivery

    Coordinate Executive Decision Making, Define CX Processes, And Standardize Elements Of The Experience
    June 21, 2016 | Samuel Stern, Andrew Hogan

    Good CX governance facilitates the creation of great experiences. To get it right, CX pros must consider three levels of CX governance. At the top, executive-level CX steering committees make key...

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