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Report The Future Of Messaging Apps
With Bots And Intelligent Agents, New Conversation Interfaces Will Change Your Relationship With Customers
With more than 3 billion consumers spending a lot of time and sharing emotions on messaging apps, brands are facing a whole new set of marketing opportunities and challenges. Messaging apps like...
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Report Quick Take: Amazon Extends Its Lead By Taking Alexa Intelligent Agent Global
September 14, 2016 | James L. McQuiveyOn September 14, 2016, Amazon announced the availability of Amazon Echo outside the US in its two largest European markets — the UK and Germany. At the same time, Amazon announced a new version of...
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Report Brief: The Future Of Voice Control Goes Far Beyond Dictation
A Case Study In Digital Platform Power
April 14, 2014 | James L. McQuiveyDigital platform providers Amazon.com, Apple, Facebook, Google, and Microsoft are competing fiercely to find the next big method to grab more minutes of attention. One of the most important tools...
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Report Start To Build Your Ultimate Customer Relationship
Digital Platforms Pave The Way For Others To Build Powerful Lifestyle-Enhancing Relationships
January 22, 2014 | James L. McQuiveyThanks to digital disruption, consumers have fully embraced a world where they use digital enablers to connect with companies more deeply than ever before. Digital platform providers like...