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  • For Customer Experience Professionals

    Forum

    Forum CX Singapore 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    August 29, 2018

  • For Customer Experience Professionals

    Forum

    Forum CXNYC 2018

    Forum For Customer Experience Leaders
    June 19, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation Europe 2018

    Forrester's Forum For Technology Management And Digital Business Leaders
    June 14, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation India 2018

    Forum For Technology Management And Digital Business Leaders
    May 29, 2018

  • For Customer Experience Professionals

    Forum

    Forum CX Sydney 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    May 10, 2018

  • For eBusiness & Channel Strategy Professionals

    Forum

    Forum Digital Transformation 2018

    Forum For Technology Management And Digital Business Leaders
    May 8, 2018

  • For B2C Marketing Professionals

    Forum

    Forum Consumer Marketing 2018

    Forum For B2C Marketing Leaders
    April 5, 2018

  • For B2C Marketing Professionals

    Webinar

    Webinar Values-Based Consumers, Part 3: Forrester Futurology

    Tuesday, January 23, 2018, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Michael Facemire, Anjali Lai, Henry Peyret

    This roundtable discussion will examine how values-driven consumers will change their behaviors and what it means for companies and institutions in the future. Key takeaways: The way that...

  • For eBusiness & Channel Strategy Professionals

    Webinar

    Webinar Lessons In Leading Digital Transformation In Financial Services

    Thursday, January 18, 2018, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Oliwia Berdak, Aurelie L'Hostis

    Digital business transformation is neither cheap nor easy. Banking and insurance executives often feel daunted by a multiyear program with a multimillion-dollar price tag. To help executives make...

  • For Customer Insights Professionals

    Webinar

    Webinar Use Storytelling To Drive More Actions From Data And Insights

    Tuesday, December 19, 2017, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Cinny Little

    Firms have advanced rapidly in democratizing data and getting a full view of the customer. But there’s a big problem: These advances are not turning into parallel growth in taking more actions that...

  • For CIO Professionals

    Webinar

    Webinar Innovation Trends For 2018: Where Should You Focus Your Innovation Spend?

    Monday, December 18, 2017, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dan Bieler, Bobby Cameron

    Innovation point/counterpoint: Where should you focus your innovation spend for 2018 — on updating your innovation practice or on emerging technologies? Join us for this spirited...

  • For Infrastructure & Operations Professionals

    Webinar

    Webinar Predictions 2018: Cloud Accelerates Enterprise Transformation Everywhere

    Thursday, December 14, 2017, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Dave Bartoletti, Lauren E. Nelson

    It’s already that time of year again: pumpkin spice and predictions for the new year! Forrester’s cloud computing team has been busy gathering, analyzing, and prioritizing our...

  • For Customer Experience Professionals

    Workshop

    Workshop Take Your Journey Mapping To A New Level

    A Workshop For Customer Experience Professionals
    December 14, 2017 | TJ Keitt

    As companies increasingly recognize the value of customer journey maps and get business value out of them, leaders naturally ask how they can apply these powerful tools more broadly. This...

  • For eBusiness & Channel Strategy Professionals

    Webinar

    Webinar Best Practices From Industry Wave™: Retail Mobile Web

    Thursday, December 14, 2017, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Brendan Miller, Jennifer Wise

    For most retailers, mobile web is now their most visited digital channel, while it continues to be their worst converting. Brendan Miller's and Jennifer Wise's Industry Wave report benchmarks...

  • For Application Development & Delivery Professionals

    Webinar

    Webinar Predictions 2018: Mobile Evolves Into The Digital Experience Conductor

    Wednesday, December 13, 2017, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Michael Facemire, Julie A. Ask, Thomas Husson

    2018 is the year that mobile becomes core to the digital ecosystem. Devices are evolving to seamlessly work together. Tooling is following that evolution, allowing developers to build for these...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 13, 2017 | Kelly Price

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 13, 2017 | Joana van den Brink-Quintanilha

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For Customer Insights Professionals

    Webinar

    Webinar Spatial Analytics: New Age Intelligence For Insights And Experiences

    Tuesday, December 12, 2017, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | James McCormick, Emily Miller

    Firms now have access to unprecedented levels of customer location data and insights-driven systems to drive spatial analysis and insights. Take advantage of this opportunity to learn how spatial...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 12, 2017 | TJ Keitt

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For Analyst Relations Professionals

    Workshop

    Workshop The Fundamentals Of Highly Effective Analyst Relations

    A Workshop For Analyst Relations Professionals
    December 11, 2017 | Kevin Lucas

    Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...

  • For CIO Professionals

    Webinar

    Webinar Data Leadership Is Here To Stay: How To Build A Centralized Data And Analytics Function

    Thursday, December 7, 2017, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Jennifer Belissent, Ph.D.

    The chief data officer (CDO) used to be the new kid on the block. Not anymore. Today, 51% of data and analytics decision makers report working for a firm with a CDO; of those currently without the...

  • For Analyst Relations Professionals

    Workshop

    Workshop The Fundamentals Of Highly Effective Analyst Relations

    A Workshop For Analyst Relations Professionals
    December 7, 2017 | Kevin Lucas

    Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...

  • For Customer Experience Professionals

    Workshop

    Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    December 7, 2017 | Joana van den Brink-Quintanilha

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • For B2C Marketing Professionals

    Webinar

    Webinar Distinguish Hype From Reality: New Opportunities In Extended Reality

    Wednesday, December 6, 2017, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Thomas Husson

    Augmented reality (AR) and virtual reality (VR) generate lots of hype and interest. This webinar highlights the new opportunities extended reality will open and shares...

  • For CIO Professionals

    Forum

    Forum New Tech Forum

    Big Ideas, Emerging Tech, Customer-Obsessed Innovation
    December 6, 2017

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