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  • Report Vendor Landscape: Citizen Engagement Platforms

    Citizen Engagement Platforms Improve Outreach And Service Delivery
    October 5, 2015 | Jennifer Belissent, Ph.D.

    Government decision-makers are increasingly being held accountable for programs and their budgets. As a result, they want to be sure that these programs meet the needs and expectations of their...

  • Report Navigate The Future Of CRM In 2015

    January 22, 2015 | Kate Leggett

    As organizations strive to succeed in the age of the customer and cope with digital disruptions, those responsible for customer-facing processes struggle with how to define customer relationship...

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