Search Results
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Report The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q2 2017
Rapid Time-To-Value Fuels Differentiation In Customer Service Solutions
In our 34-criteria evaluation of customer service solution vendors for small and midsize teams, we identified the 10 most significant ones — Astute Solutions, bpm'online, eGain, Freshdesk,...
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Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017
Intelligence And Omnichannel Engagement Are Fueling Adoption Of Customer Service Solutions
In our 35-criteria evaluation of customer service solution vendors for enterprise organizations, we identified the nine most significant ones — eGain, Microsoft, Oracle, Pegasystems, Salesforce,...
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Webinar Use The Forrester Wave™ To Select The Ideal Customer Service Solution
March 23, 2016 | Ian JacobsIn the age of the customer, executives don't decide how customer-centric their companies are — customers do. And providing good customer service is a win-win for customers and companies. In...
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Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015
Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud,...
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Report The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
Due Diligence Required: These Vendors Are Great At Supporting Midsize Teams
In Forrester's 36-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Freshdesk,...